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MainStay Suites Customer FAQ

Top Answers & How-to Guides

What is MainStay Suites's Phone Number?

The question we are asked most often is about how to talk to MainStay Suites customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a shuttle service to the airport provided by MainStay Suites?

MainStay Suites typically does not provide a shuttle service to the airport as a standard offering across all locations. Shuttle services...
Ask any question you have about MainStay Suites customer service, get an answer now.

Amenities

What amenities are offered at MainStay Suites?

MainStay Suites offers a variety of amenities designed to enhance the comfort and convenience of guests during their stay. Each suite Additionally, guests can expect complimentary wi-fi throughout the property, making it easy to stay connected for both work and leisure. MainStay Suites often features laundry facilities, which are beneficial for guests who may need to wash clothes during longer visits. Fitness centers are also commonly available, allowing guests to maintain their exercise routines. Some locations may include complimentary breakfast options, providing a convenient start to each day. Furthermore, many MainStay Suites properties are pet-friendly, accommodating travelers who wish to bring their furry companions along. For specific amenities that might be available at a particular location, it is advisable to check the current web page for detailed information....

Is there free Wi-Fi available for guests?

MainStay Suites typically offers complimentary Wi-Fi to its guests as part of their amenities. This service is designed to ensure that...

Do MainStay Suites offer breakfast?

MainStay Suites typically provides a complimentary breakfast to its guests. This breakfast often includes a selection of items such...

Is there a fitness center available at MainStay Suites?

MainStay Suites typically offers fitness centers at many of their locations. However, the availability of fitness facilities may vary...

Do MainStay Suites have a pool?

MainStay Suites varies in amenities based on the specific location. Some MainStay Suites properties do offer pools, while others may...

Are there any smoking/non-smoking rooms available?

MainStay Suites typically offers both smoking and non-smoking room options, but availability can vary by location. Each property is...

Policies

What is the cancellation policy?

The cancellation policy for MainStay Suites can vary based on several factors, including the specific property, the type of reservation...

What is the minimum age requirement for check-in?

The minimum age requirement for check-in at MainStay Suites is typically at least eighteen years old. This means that guests must provide...

Guests Services

Are pets allowed at MainStay Suites?

MainStay Suites often has pet-friendly policies, but these can vary by specific location. Many properties within the MainStay Suites...

What are the check-in and check-out times at MainStay Suites?

MainStay Suites typically has a standard check-in time of around 3:00 PM and a check-out time of approximately 11:00 AM. However, it...

Is there parking available for guests?

MainStay Suites typically offers parking facilities for its guests, ensuring convenience during their stay. The availability of parking...

Is there a shuttle service to the airport provided by MainStay Suites?

MainStay Suites typically does not provide a shuttle service to the airport as a standard offering across all locations. Shuttle services...

Help me with my MainStay Suites customer service issue

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