Los Angeles International Airport Customer FAQ

Top Answers & How-to Guides

What is Los Angeles International Airport's Phone Number?

The question we are asked most often is about how to talk to Los Angeles International Airport customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I find the flight status for departing and arriving flights?

To find the flight status for departing and arriving flights at Los Angeles International Airport, there are several reliable methods In addition to the website, many airlines offer mobile applications that provide up-to-the-minute flight status updates. Downloading the app for the airline you are flying with can be particularly helpful as it often includes notifications about any changes to your flight status directly on your device. Furthermore, LAX can also be tracked through various flight tracking websites and applications, which offer comprehensive flight information for all airports, including Los Angeles International Airport. These platforms gather data from multiple sources, enabling users to monitor their flights easily. By utilizing these resources, travelers can stay well-informed about their flight status while at LAX. For detailed and the most current information, visiting the official LAX web page is always recommended....
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Recent Los Angeles International Airport Customer Questions

where is the best place to meet a group when they are arriving from multiple terminals outside of security

The best place to meet a group arriving from multiple terminals outside of security at Los Angeles International Airport could be the Tom Bradley International Terminal (Terminal B), as it is centrally located. Alternatively, the Central Terminal Area (CTA) is also a good meeting point as it is easily accessible from all the terminals. Please make sure to check with airport staff on designated gatherings places as rules might change due to the pandemic or other reasons. Remember to factor in the potential for traffic and flight delays.
Asked Apr 9, 2024 3:02 PM

where is the best place to meet a group wen they are arriving from multiple terminals

The best place to meet a group arriving from multiple terminals at Los Angeles International Airport would be in the arrivals or baggage claim areas of one specific terminal. You could also meet in central public areas like the Tom Bradley International Terminal, which is centrally located and easily accessible from all other terminals. Another common meeting point is the fast food and shopping plaza located in the center of the airport, so you can enjoy a meal or shopping while waiting. Please note that due to security measures, you must stay in public areas and cannot enter gate areas without a ticket.
Asked Apr 9, 2024 2:58 PM

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Parking and Transportation

What are the parking options at Los Angeles International Airport?

Los Angeles International Airport offers a variety of parking options to accommodate the diverse needs of travelers. The airport features For short-term parking, there are two main parking structures located adjacent to the terminals. These options are ideal for those who are picking up or dropping off passengers or for travelers who plan to be at the airport for only a few hours. The short-term parking structures provide convenient access to the terminal buildings through elevated walkways. For travelers intending to park their vehicles for an extended period, Los Angeles International Airport offers long-term parking options. The Economy Lot is a popular choice among those looking for affordable long-term parking. Although it is located farther away from the terminals, a regular shuttle service runs between the Economy Lot and all terminal buildings, making it easy to reach the departure gates. In addition to these traditional parking facilities, Los Angeles International Airport also has several private off-site parking services available nearby that offer competitive rates. These facilities typically provide shuttle services to and from the airport. It is always advisable for travelers to check the current web page for Los Angeles International Airport for the latest information regarding parking rates, availability, and any changes to parking procedures. This ensures a smooth experience and helps travelers find the most suitable parking option for their needs....

What ground transportation options are available from the airport?

Los Angeles International Airport offers a variety of ground transportation options to accommodate the needs of travelers. Those arriving One of the most popular options is the FlyAway Bus service, which provides direct transportation to various locations within the Greater Los Angeles area, including downtown Los Angeles, Westwood, and Hollywood. This service operates frequently and is known for its reliability and affordability. Taxis are also readily available at designated taxi zones throughout all terminals. Travelers can easily find taxi stands outside the baggage claim area, and they offer a convenient way to reach destinations within Los Angeles and the surrounding regions. Additionally, rideshare services like Uber and Lyft operate at LAX, providing another option for ground transportation. There are specific pickup areas for these services, making them accessible for passengers. For those who prefer a more personal touch, there are various shuttle services available. These shuttles operate to different destinations, including hotels, private residences, and attractions around Los Angeles. Passengers can find shuttle service providers upon arrival. Another option is to rent a car. LAX is home to several major rental car companies that operate out of the airport. The rental car facility is located a short distance from the terminals, and a shuttle service runs between the terminals and the rental car area. Furthermore, travelers may consider public transportation options, such as the Los Angeles Metro. The airport connects to regional transit options, and there are bus routes that serve LAX as well. Overall, the ground transportation options at LAX are designed to cater to the diverse needs of travelers, providing accessibility and convenience for those on the go. For the most current information on ground transportation options and details, looking at the official LAX website is advisable....

Arrival and Security

How far in advance should I arrive at the airport for domestic flights?

For domestic flights at Los Angeles International Airport, it is generally advised that passengers arrive at least two hours prior Arriving two hours in advance typically provides enough time to navigate through check-in, drop off any luggage, and go through security without feeling rushed. However, it is important for travelers to consider their specific airline requirements and potential fluctuations in wait times. Some airlines may have unique guidelines that could suggest arriving even earlier, particularly for travelers who need special assistance or are flying during particularly busy travel periods. For the latest information regarding airport guidelines and potential changes in procedures, checking the official website of LAX Airport can be very helpful....

What are the security procedures I need to know before going through security?

Before traveling through security at Los Angeles International Airport, there are several important procedures that passengers need Once at the security checkpoint, passengers must present their boarding pass and valid identification to the security personnel. The identification should be a government-issued photo ID, such as a driver’s license or passport. It is important to have these documents readily accessible to avoid delays. In preparation for screening, passengers are required to remove any items that might trigger an alarm. This may include belts, shoes, jackets, and any metal accessories. Additionally, laptops and larger electronics must be placed in a separate bin for scanning. Liquids, aerosols, gels, creams, and pastes must also comply with the Transportation Security Administration’s regulations. Each container must not exceed three point four ounces, and all such items must be placed in a single quart-sized, clear plastic bag. Once through the metal detector or body scanner, security personnel may conduct additional screening if necessary. It is advisable for passengers to remain calm and compliant during this process. In recent years, there have been enhancements to the security measures, so it is a good idea to stay informed about any changes. Passengers seeking further information on the latest security procedures, including items that are specifically prohibited, may find valuable resources on the current LAX web page. This can help ensure that each person's journey through security is as quick and efficient as possible....

Luggage and Storage

What is the maximum size of carry-on luggage allowed?

Los Angeles International Airport, commonly referred to as LAX, follows the guidelines set by individual airlines regarding carry-on...

Are there any baggage storage facilities at the airport?

Los Angeles International Airport offers baggage storage services for travelers looking to store their luggage temporarily. The facility The baggage storage facility is open daily, but it is advisable to verify the current operating hours on the airport's official website, as they may vary due to factors such as holidays or operational considerations. Users can expect secure storage options and assistance from staff members at the facility. In addition to standard luggage storage, some services may offer the possibility to store oversized items, making it a practical choice for travelers with special needs. Overall, utilizing the baggage storage service can enhance the travel experience by providing flexibility in managing personal belongings while visiting the airport or the surrounding area. For more specific information regarding prices and detailed service offerings, checking the latest updates on the official airport website is recommended....

Facilities and Services

Are there any hotels located within the airport premises?

Los Angeles International Airport does not have any hotels located directly on airport premises. However, there are several hotels...

What facilities are available for passengers with disabilities?

Los Angeles International Airport is committed to providing accessibility and support for passengers with disabilities. The airport All terminals are designed to be accessible, featuring ramps, elevators, and designated seating areas for passengers with mobility challenges. Restrooms are equipped with accessible facilities that include grab bars and ample space for maneuverability. Designated service animal relief areas are also available throughout the airport, ensuring that passengers traveling with assistance animals can easily find appropriate spaces. In addition, Los Angeles International Airport provides complimentary wheelchairs at terminals, which passengers can request from their airline or upon arrival at the airport. Furthermore, there are trained staff members who are available to assist passengers with various needs, ensuring that assistance is readily accessible. For those who may require additional services, such as specialized transportation or assistance during boarding, it is advisable for travelers to notify their airlines in advance. This way, the airline can make appropriate arrangements to accommodate their specific needs. Passengers can also explore resources available on the airport's official website that provide detailed information about accessible services and amenities....

Are there any lounges available for passengers to use?

Los Angeles International Airport offers a variety of lounges for passengers looking for a comfortable place to relax before their Major airlines such as American Airlines, Delta Air Lines, United Airlines, and Alaska Airlines operate their own lounges at LAX. These lounges typically provide amenities such as complimentary food and beverages, comfortable seating, and Wi-Fi access. Access to these airline lounges may require membership, a first-class ticket, or a business class ticket on that airline. In addition to airline lounges, there are independent lounges available, such as the Escape Lounge, which travelers can access for a fee. These lounges often offer a similar array of services and grant access to all passengers, regardless of airline or ticket class. Passengers are encouraged to check the current web page for the latest information on lounge access, amenities, and operating hours, ensuring a smooth and comfortable experience during their time at the airport....

Is there Wi-Fi available for passengers?

Yes, Los Angeles International Airport offers complimentary Wi-Fi access for all passengers throughout the airport. Travelers can enjoy...

Are there any services for unaccompanied minors at the airport?

Los Angeles International Airport offers various services for unaccompanied minors to ensure their safety and comfort while traveling. When arriving at LAX, unaccompanied minors should expect to be met by airline personnel who will guide them through the airport. This includes assistance with check-in, security screening, and boarding processes. Additionally, the airline staff will ensure that the child is safely handed over to the designated guardian upon arrival at the destination. It is advisable for guardians to arrive at the airport early in order to complete all necessary paperwork and familiarize themselves with the airline's specific procedures for unaccompanied minors. Since airport services can change, it would be beneficial to verify any current details on the relevant airline's website. LAX itself does not directly provide unaccompanied minor services but is equipped to facilitate the transportation of these young travelers as they transit through the airport. For further information on this topic, visitors may consider looking at the current web page for specific airline contact details and guidelines....

Dining and Pets

Can I bring my pet through the airport?

Los Angeles International Airport allows pets, but there are specific guidelines that travelers should be aware of. Generally, pets If you are traveling with a service animal, the rules can differ. Service animals are typically allowed to accompany their handlers in all areas of the airport. However, it is advisable to confirm the specific definitions and requirements related to service animals, as they may differ from regular pets. It is also wise for pet owners to check with their airline regarding any additional policies they may have related to traveling with animals. Each airline has its own set of rules regarding pet travel, including carrier dimensions, fees, and whether your pet can be transported in the cabin or must go in the cargo hold. For further information on pet travel, including locations of pet relief areas and specific airport policies, it may be beneficial to review the information available on the current Los Angeles International Airport website....

What dining options are available at Los Angeles International Airport?

Los Angeles International Airport offers a diverse range of dining options to satisfy various tastes and preferences. Each of the airport's In Terminal 1, travelers can enjoy popular chains such as McDonald's and Starbucks, providing quick bites and beverages for those on the go. Terminal 2 features a mix of healthy options and Californian cuisine, with restaurants like The Counter, which serves gourmet burgers, and the California Pizza Kitchen. Moving on to Terminal 3, guests find familiar fast-casual dining options alongside unique local concepts. Notably, Terminal 4 is home to some fantastic sit-down restaurants that reflect the culinary flair of Los Angeles. Patrons can indulge in fine dining experiences with offerings from well-known chefs, the bustling Bar Symon for casual fare, and even a Mexican eatery serving delicious tacos and authentic dishes. Terminal 5, known for its modern ambiance, hosts a variety of restaurants that include Mediterranean-inspired cuisine and fresh seafood options. Terminal 6 also boasts several eateries, blending quick service with unique local tastes. Terminal 7 features the famous Wolfgang Puck Express, while Terminal 8 offers a great selection of American cuisine. Passengers can find coffee shops and snack bars throughout the terminals as well, ensuring that there are plenty of choices for a quick pick-me-up or light snack, no matter where they are in the airport. Given the airport's constant evolution and the addition of new Dining Hall areas, it is always a good idea for travelers to check the current web page for an updated list of restaurants and dining options available at Los Angeles International Airport. This allows for a more personalized dining experience tailored to individual preferences while traveling....

Flight Information

What is the address of Los Angeles International Airport?

Los Angeles International Airport, commonly known as LAX, is located at 1 World Way, Los Angeles, California, 90045. This address serves...

How can I find the flight status for departing and arriving flights?

To find the flight status for departing and arriving flights at Los Angeles International Airport, there are several reliable methods In addition to the website, many airlines offer mobile applications that provide up-to-the-minute flight status updates. Downloading the app for the airline you are flying with can be particularly helpful as it often includes notifications about any changes to your flight status directly on your device. Furthermore, LAX can also be tracked through various flight tracking websites and applications, which offer comprehensive flight information for all airports, including Los Angeles International Airport. These platforms gather data from multiple sources, enabling users to monitor their flights easily. By utilizing these resources, travelers can stay well-informed about their flight status while at LAX. For detailed and the most current information, visiting the official LAX web page is always recommended....
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