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Levi's Customer FAQ

Top Answers & How-to Guides

What is Levi's's Phone Number?

The question we are asked most often is about how to talk to Levi's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Levi's offer free shipping?

Levi's does have promotional periods during which free shipping may be offered on certain orders. However, specific conditions often...
Ask any question you have about Levi's customer service, get an answer now.

Gift Card Information

How Do I Buy a Gift Card from Levi's?

Customers can purchase a physical gift card or an eGift card from Levi's. You can only purchase five physical gift cards or one eGift...

What Do I Do If My Levi’s Gift Card Balance Won’t Load?

Check your Internet connection if your Levi's gift card balance won't load. Find out if your Levi's gift card balance is still active....

How Do I Check the Balance on My Levi’s Gift Card?

If you have Levi's gift card and you want to check the balance of your Levi's gift card, go to the homepage of Levi's and sign in with...

How Do I Request a Refund to a Gift Card from Levi's?

You can return any Levi's purchase made with a gift card and get the refund applied to that gift card if you make the return within...

How Do I Send Someone a Levi's Gift Card?

For the denim lover in your life, a Levi's gift card is the perfect gift option. You can send an electronic gift card through email...

How Do I Use My Levi’s Gift Card for My Purchase?

If you have Levi's gift card, sign in to your account and click on Shop Now. Select the product you want in the drop-down menu and...

Do Levi's gift cards expire?

Levi's gift cards do not expire, allowing recipients to use them at their convenience without worrying about a time limit. This makes...

Can I use multiple gift cards for a single purchase at Levi's?

Yes, Levi's allows the use of multiple gift cards for a single purchase, which can be very convenient if you have several cards with...

Is there a maximum limit on the amount I can load onto a Levi's gift card?

Yes, Levi's gift cards have a maximum limit for loading funds. Specifically, the maximum amount that can be loaded onto a Levi's gift...

Do Levi's gift cards work internationally?

Levi's gift cards typically have specific terms and conditions regarding their usage, particularly when it comes to international transactions. When it comes to using Levi's gift cards internationally, there can be restrictions based on the geographic location of the recipient and the availability of Levi's retail locations or online shopping platforms in that region. It is also worth noting that exchange rates and local currency considerations may apply if a gift card is intended for use in a different currency. For the most accurate and up-to-date information, it is advisable to check the current terms and conditions on Levi's official website or look for specific details regarding gift card usage. This will ensure that you have the complete understanding of where and how the gift card can be utilized without any issues....

What if my Levi's gift card is lost or stolen?

If a Levi's gift card is lost or stolen, the first step is to gather any relevant information related to the card, such as the card Levi's may provide a way to report a lost or stolen gift card through their customer service options. Generally, the process involves contacting the support team to report the incident, providing any pertinent details, and in some cases, verifying the identity of the individual who originally purchased the card. While it may vary by policy, some companies replace lost or stolen gift cards if sufficient proof of purchase is provided and if the card has not been used. It is advisable to regularly check the Levi's website for the most current information regarding their gift card policies and procedures. As policies and practices may change over time, the official Levi's site is a reliable source for the latest updates and may have specific instructions for handling lost or stolen gift cards. Additionally, the website might feature contact information for any assistance needed regarding this issue....

Returns and Refunds

What is Levi's return policy?

Levi's return policy is designed to provide customers with flexibility and convenience when it comes to returning or exchanging products. To return an item, customers typically need to ensure that the item is in its original condition, along with all tags still attached. If a customer chooses to return an item online, they may be required to provide proof of purchase, such as a receipt or order confirmation. Levi's usually provides a simple and straightforward process for returns, which can often be initiated through its website. Refunds are generally processed to the original form of payment, while exchanges are also facilitated through easy steps on the company's website. Additionally, Levi's is committed to sustainability and encourages responsible behavior with clothing. Customers may want to visit the current Levi's website to find detailed information on the return process, as well as any variances in policy that may apply during certain promotional periods or for specific product categories. This ensures that customers have the most accurate and updated information....

How long does it take to receive a refund to my original payment method?

When it comes to receiving a refund to the original payment method, Levi's typically processes refunds within a certain timeframe after...

Can I return Levi's products purchased online to a physical store?

Levi's has a return policy that allows customers to return items purchased online to a physical store. This option provides flexibility...

Shipping and Payment

What payment methods does Levi's accept?

Levi's offers a variety of payment methods to accommodate customers' preferences while shopping for their products. Generally, Levi's For the most accurate and up-to-date information regarding accepted payment methods, it is always a good idea for customers to visit levi.com directly. There, one can find specific details based on the customer’s location and any current promotions that may affect payment options. This way, customers can ensure they have the most relevant information when preparing to make a purchase....

Does Levi's offer free shipping?

Levi's does have promotional periods during which free shipping may be offered on certain orders. However, specific conditions often...

Help me with my Levi's customer service issue

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