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Kindle Customer FAQ

Top Answers & How-to Guides

What is Kindle's Phone Number?

The question we are asked most often is about how to talk to Kindle customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change My Credit Card Details on My Kindle?

As a Kindle user, you want to make sure you can access your subscriptions at any time. Therefore, it is important to keep your credit...

How Do I Recover My Kindle Account?

Amazon allows you to reset your password if you forgot it. Follow these helpful tips to recover your password and regain access to...
Ask any question you have about Kindle customer service, get an answer now.

Recent Kindle Customer Questions

My book fromthe library did not download

If your library book did not download to your Kindle, ensure that your device is connected to Wi-Fi. Check if you have the correct library app installed and that your library account is in good standing. Sometimes, you may need to return the book in the library app and then borrow it again. If you have reached the borrowing limit or the book is no longer available, it won't download. Restarting your Kindle can also help resolve issues with downloads.
Asked Sep 1, 2025 9:01 PM

Why are all of my Kindle books suddenly “removed” from my device??? The icons and text show them as still being there but there are no images and no content.

If your Kindle books appear as "removed" but still show icons, this may be due to a sync issue or a temporary glitch. Try connecting your Kindle to Wi-Fi and syncing your library. You can also restart your Kindle device, which often resolves display or content issues. If the problem persists, consider checking if the books are still available in your Amazon account's "Content and Devices" section to ensure they haven't been unregistered or lost.
Asked Aug 25, 2025 3:45 AM

I forgot my password on my Kindle tablet

To reset your password on a Kindle tablet, go to the login screen and select "Forgot Password?" Follow the on-screen instructions, which will guide you through the process of resetting your password using your email or phone number associated with your Amazon account. Make sure to check your email or messages for a verification link or code to complete the process.
Asked Aug 16, 2025 11:52 PM

Change my password on my Kindle tablet

To change your password on your Kindle tablet, go to the "Settings" menu. Select "Device Options," then tap on "Device Passcode." You can enter your current passcode and then choose to change it to a new one. Follow the on-screen instructions to complete the process.
Asked Aug 16, 2025 11:48 PM

Kindle 2 which I haven't used for ages has a lot of unread books on it. I want to transfer them to Kindle 3 which I prefer and will take for travel in August. But I don't know how to transfer unread books

To transfer unread books from your Kindle 2 to Kindle 3, connect your Kindle 2 to a computer using a USB cable. Open the Kindle 2 drive and locate the "Documents" folder where your unread books are stored. Copy the desired book files and then disconnect Kindle 2. Next, connect your Kindle 3 to the computer and paste the copied files into the "Documents" folder of the Kindle 3. Safely eject your Kindle 3, and the books should now be available to read. Make sure to check file compatibility for both Kindles.
Asked Jul 24, 2025 9:12 PM

Help me with my Kindle customer service issue

Account Management

How Do I Change My Credit Card Details on My Kindle?

As a Kindle user, you want to make sure you can access your subscriptions at any time. Therefore, it is important to keep your credit...

How Do I Recover My Kindle Account?

Amazon allows you to reset your password if you forgot it. Follow these helpful tips to recover your password and regain access to...

How do I get Kindle to refund a charge?

Amazon Kindle offers a seven-day return policy for eBooks. To return a book, go to the Amazon website, sign in, access your orders,...

Book Management

How Do I Delete Books on an Amazon Kindle?

As you rotate books in and out of your Amazon Kindle library, you may have to delete some titles from your device to make room for...

Can I share my Kindle books with others?

Yes, sharing Kindle books with others is possible, but there are specific limitations and guidelines to consider. Kindle books are To utilize this feature, both parties need to create an Amazon Household account. Once set up, the shared content will appear in the libraries of both adults, making it easy to access the books that have been shared. However, not all Kindle titles are available for sharing through Amazon Household, so it is important to check the specific book's sharing eligibility. Another option is to use the "Lending" feature available for some Kindle books. This allows you to lend a book to another Kindle user for a period of fourteen days. During the lending period, the lender cannot access the book. This feature can be found in the Manage Your Content and Devices section of the Amazon account. In conclusion, while sharing Kindle books is certainly feasible through certain features, users should be aware of the restrictions in place. It is advisable to check the Amazon website for the latest information and specific instructions on how to manage sharing options effectively....

Can I read PDF files on my Kindle?

Yes, it is indeed possible to read PDF files on a Kindle device. Kindle devices support PDF files, allowing users to open and read To transfer PDF files to a Kindle, users can use the Send-to-Kindle feature, which allows for sending documents to their Kindle email address. Once the PDF is sent, it will appear in the library, ready for reading. It is worth noting that converting PDFs to Kindle's proprietary format can improve readability. This is done by adding the word "Convert" in the subject line when emailing the PDF to the Kindle address. If you desire further information or assistance with specific issues regarding PDF files and Kindle devices, users may wish to check the relevant section on the official Kindle website for additional resources and support....

Device Support

How to Check If Your Amazon Kindle Is Under Warranty?

With this comprehensive guide, you can check your Amazon Kindles warranty coverage and status. To check your warranty coverage, go...

How do I get device support for my Kindle?

Kindle users can find support on Amazon for setting up devices, managing content, and accessing features. If you need help with your...

How long does the battery last on a Kindle?

The battery life of a Kindle varies by model and usage, but generally, it can last several weeks on a single charge. Most Kindle devices Factors that can affect battery life include brightness settings, the frequency of wireless usage, and the type of content being read. For example, using the built-in light at higher brightness levels or frequently accessing online content can lead to faster battery depletion. Kindle models such as the Kindle Paperwhite and Kindle Oasis may have additional features that might also influence battery longevity. It is always useful to refer to the specific specifications and recommendations provided by Kindle on their current web page for more detailed information on battery performance for each model....

Downloading Content

What Do I Do If I'm Having Trouble Downloading to My Kindle?

You may occasionally face issues when trying to download audiobooks to your Kindle. It can be very devastating especially if you urgently...

Can I read books on my Kindle without an internet connection?

Yes, you can read books on a Kindle device without an internet connection. Once a book has been downloaded to the device, it is stored...

Internet Usage

Can I listen to audiobooks on my Kindle?

Kindle offers various devices and platforms that support the reading of eBooks and other forms of content. However, the ability to For users with a standard Kindle e-reader, it is important to note that these devices are primarily designed for reading eBooks and do not support audio playback. Therefore, if a user wishes to enjoy audiobooks, they should consider using the Kindle app on a compatible device or refer to the Audible service, which specializes in audiobooks and can be accessed through various platforms. For specific information regarding features and device compatibility, it is advisable to check the current web page for the latest details and support options....

Can I access the internet on my Kindle?

Yes, users can access the internet on certain Kindle models, specifically the Kindle Fire and the Kindle Fire HD tablets. These devices However, it is important to note that traditional e-readers, such as the Kindle Paperwhite or Kindle Oasis, offer a more limited internet experience. These models primarily support basic web browsing and are optimized for downloading and reading e-books rather than general internet use. Users can access articles and webpages, but the browsing capabilities are restricted compared to a tablet. For the latest details on internet access features, it is always a good idea to check the current specifications on the Kindle product page....
We look to the Kindle issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kindle issues reported to GetHuman
FAQ Table of Contents

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