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Khan Academy Customer FAQ

Top Answers & How-to Guides

How do I Contact Khan Academy Customer Service?

The question we are asked most often is about how to talk to Khan Academy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Create Multiple Accounts Under One Email Account with Khan Academy?

As an educator or a parent, you may want to set up multiple accounts for your children or students under your Khan Academy account....

Can I track my progress and achievements on Khan Academy?

Yes, users can track their progress and achievements on Khan Academy. The platform offers a comprehensive dashboard that allows learners Khan Academy's mastery system is designed to help learners understand their proficiency in specific skills. Each skill comes with a mastery level that increases as users practice and demonstrate their understanding. This level can be viewed on the progress page, enabling learners to identify areas where they excel and topics that may require additional focus. Additionally, users can see their overall progress across subjects, making it easier to plan future studies. By utilizing these tools, users can create a personalized learning experience that reflects their unique educational journey. For any further inquiries, it may be useful to explore the resources available on the website or check the help section for more detailed guidance....
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Recent Khan Academy Customer Questions

I want to map khan academy student results to an Excel spreadsheet for each student

You can download Khan Academy student data by going to your Teacher Dashboard. From there, go to "Roster," select the class, then click on "Progress." Scroll down to the bottom of the page and find the "Download CSV" button. A CSV file will be downloaded containing comprehensive data of your students. You can open this file in Excel, after which you can organize the data as needed. However, please note that only teachers linked to the students' accounts can download the students' data due to privacy reasons.
Asked Apr 1, 2024 12:36 AM

Help me with my Khan Academy customer service issue

Technical Issues

How Do I Report a Problem with Khan Academy?

As a parent, teacher, administrator or student, you want to get the most out of your Khan Academy account and enhance your learning...

Can I use Khan Academy offline?

Khan Academy primarily operates as an online resource, providing a vast array of educational materials that are accessible through While videos can be downloaded, it is important to note that other features, such as exercises and progress tracking, usually require an internet connection to function effectively. To make the most of Khan Academy’s offerings, users are encouraged to connect to the internet when possible. For the latest information on available features and functionality, it is advisable to check the current web page or explore the settings within the app....

Can I download Khan Academy videos for offline viewing?

Khan Academy does not offer a direct feature to download videos for offline viewing on personal devices. The platform primarily promotes...

Account Management

How Do I Create Multiple Accounts Under One Email Account with Khan Academy?

As an educator or a parent, you may want to set up multiple accounts for your children or students under your Khan Academy account....

Can I track my progress and achievements on Khan Academy?

Yes, users can track their progress and achievements on Khan Academy. The platform offers a comprehensive dashboard that allows learners Khan Academy's mastery system is designed to help learners understand their proficiency in specific skills. Each skill comes with a mastery level that increases as users practice and demonstrate their understanding. This level can be viewed on the progress page, enabling learners to identify areas where they excel and topics that may require additional focus. Additionally, users can see their overall progress across subjects, making it easier to plan future studies. By utilizing these tools, users can create a personalized learning experience that reflects their unique educational journey. For any further inquiries, it may be useful to explore the resources available on the website or check the help section for more detailed guidance....

How can I provide feedback on lessons?

Khan Academy offers various ways for users to provide feedback on lessons. When you are watching a video or engaging with a practice In addition to providing feedback on individual lessons, users can also share general feedback regarding their overall experience with the platform. This can often be done through user surveys or community forums, which are designed to gather insights from learners. It is also a good idea to check the current Khan Academy web page for additional options or specific channels for feedback, as they may change over time based on updates and improvements to the platform. Your input is valuable, as it helps enhance the learning experience for everyone....

Classroom and Assignments

How Do I Assign My Whole Class Specific Lessons on Khan Academy?

It's very easy to assign a lesson from Khan Academy to your entire class. You can find lessons by browsing the lesson library, by looking...

Can I use Khan Academy for test preparation?

Khan Academy is indeed a valuable resource for test preparation. It offers a wide range of materials and practice exercises that can In addition to SAT preparation, learners can find extensive content across subjects such as mathematics, science, and humanities, which can be beneficial for other tests as well. The platform includes instructional videos, practice questions, and quizzes that allow learners to gauge their understanding and track their progress over time. Many users appreciate the flexibility of studying at their own pace, which is particularly helpful for test preparation. It is advisable to visit the current web pages on Khan Academy to explore specific resources relevant to the tests you are preparing for and to find additional tips on effective study strategies....

Can I set learning goals on Khan Academy?

Khan Academy offers features that can help learners set and track their learning goals effectively. While there may not be a specific Additionally, learners can navigate through practice exercises, instructional videos, and quizzes, which can help them monitor their progress. By completing assignments and tracking their mastery levels, users can implicitly establish goals related to their comprehension and retention of material. For those seeking a more structured approach, it may be helpful to use the dashboard, which presents information regarding completed exercises and progress towards mastery. For more detailed instructions or specific inquiries, it may be advisable to explore the current web page for additional resources or information pertaining to goal-setting on the platform....

Accessibility and Availability

Is Khan Academy available in multiple languages?

Khan Academy aims to provide educational resources to a diverse global audience, and as such, it is available in multiple languages. To find out more about the specific languages available and explore the content in those languages, it is advisable to visit the Khan Academy website and look for language options in the settings. This can enhance the learning experience for users all around the world....

Can I use Khan Academy on my mobile device?

Yes, Khan Academy can be used on mobile devices. The platform offers a dedicated mobile app that is available for both iOS and Android...

Is Khan Academy completely free to use?

Khan Academy is indeed completely free to use. It provides a wealth of educational resources, including instructional videos, practice...

Are there any age or grade restrictions for using Khan Academy?

Khan Academy is designed to be accessible to learners of all ages and grades. There are no specific age or grade restrictions for using...

Certifications and Resources

Does Khan Academy offer any certifications or diplomas?

Khan Academy does not offer formal certifications or diplomas for its courses. Instead, the platform focuses on providing comprehensive...

What resources are available for parents?

Khan Academy provides a wealth of resources specifically designed to support parents in their efforts to facilitate their children's Additionally, Khan Academy offers helpful articles and guides that provide insights into how to effectively use the platform. These resources can assist parents in understanding the educational content available and how to encourage their children to utilize it effectively. Parents can also access a variety of instructional videos that explain strategies for study habits, time management, and other skills that are crucial for academic success. Moreover, the platform is organized into subjects and grade levels, making it easier for parents to find appropriate content that aligns with their child's educational needs. Overall, these resources work to empower parents, enhancing their ability to support their children in their educational journeys. For further details, it may be beneficial to explore the Khan Academy website....
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