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JustAnswer Customer FAQ

Top Answers & How-to Guides

What is JustAnswer's Phone Number?

The question we are asked most often is about how to talk to JustAnswer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I get assistance in specific language translations?

Yes, assistance in specific language translations may be available through JustAnswer. JustAnswer connects users with experts in various...
Ask any question you have about JustAnswer customer service, get an answer now.

Recent JustAnswer Customer Questions

How do I contact Just Answer in UK?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 15, 2025 3:28 PM

I have not authorised Just Answer to continue my subscription for November and December 2024 but being charged for it. Please issue a refund and cancel my subscription.

There is a link to the most up-to-date contact information right here on this page you are viewing. We recommend reaching out to JustAnswer directly regarding your subscription and refund request.
Asked Jan 6, 2025 4:10 AM

Comment dois je faire pour annuler l'abonnement justanswer

Pour annuler votre abonnement à JustAnswer, vous devrez vous connecter à votre compte. Une fois connecté, allez sur "Mon compte" en haut à droite de la page web. Ensuite, allez dans "Paramètres du compte". Là, vous verrez une section intitulée "Abonnement". Cliquez sur "Annuler l'abonnement". Suivez ensuite les instructions pour confirmer la résiliation de votre abonnement. Assurez-vous de recevoir un e-mail de confirmation de l'annulation pour être sûr que la procédure a été complétée avec succès.
Asked Feb 26, 2024 10:30 AM

Help me with my JustAnswer customer service issue

Service Management

How Do I Cancel Service for Just Answer?

If you are looking for answers to important questions, you can sign up for "Just Answer" where they have experts with many years' experience...

Can I get a refund for a JustAnswer service?

Refund policies for JustAnswer services may vary based on specific circumstances, such as the type of subscription or service purchased....

Is there a subscription option for frequent users?

JustAnswer offers various options for users, including subscription plans tailored for frequent users of the service. These subscription It is important to note that the details regarding subscription plans, costs, and benefits may be subject to change. Therefore, users are encouraged to check the current web page for the most accurate information regarding subscription options. Additionally, users can explore the various categories of expertise available on JustAnswer to find the right expert suited to their needs, ensuring that they receive the most relevant and helpful assistance. This flexibility helps frequent users maximize their experience with the service while managing their expenses effectively....

Are there limits on the number of questions I can ask?

JustAnswer does have certain guidelines regarding the number of questions a user can ask. Typically, when utilizing a subscription...

What happens if I am not satisfied with the answer provided?

If a user is not satisfied with the answer provided by JustAnswer, they have several options to express their concerns or seek further Additionally, JustAnswer typically provides a platform for users to review their experiences and submit feedback, which can help improve the service. It is advisable for users to look for any guidelines on their current web page regarding this topic, as outlines of the process for reporting dissatisfaction may vary. Most importantly, users should feel empowered to communicate their needs, as customer satisfaction is a priority for JustAnswer. Overall, the service aims to ensure that users have a positive experience and receive the assistance they require....

Functionality and Use

How does JustAnswer work?

JustAnswer is an online platform designed to provide expert answers to various questions across a multitude of topics. The process Once a category is selected, users can submit their questions by filling out a brief form that includes relevant details about their request. This information helps the experts understand the context and provide accurate responses. Users are typically required to create an account and may need to choose a subscription plan depending on the nature of their inquiry. After the question is submitted, it is then directed to qualified experts who specialize in the selected category. These experts review the questions and provide answers based on their professional knowledge and experience. The responses are usually delivered promptly, often within a matter of minutes, although the time may vary depending on the complexity of the question and the availability of the experts. Users can also engage in further discussions with the experts if they require more clarification or additional information. JustAnswer aims to ensure that users receive thorough and accurate responses to their inquiries, making it a convenient resource for those seeking expert advice without needing to schedule face-to-face consultations. To find more details about the services offered or specific questions regarding the process, it is advisable to explore the JustAnswer website for the most current information and contact options....

How long does it take to get an answer on JustAnswer?

The time it takes to receive an answer on JustAnswer can vary depending on several factors, including the complexity of the question,...

Can I use JustAnswer on my mobile device?

Yes, JustAnswer can be used on a mobile device. The platform is designed to be accessible through various devices, including smartphones...

Do experts provide follow-up consultations?

Experts on JustAnswer typically aim to assist customers with their initial inquiries in a comprehensive manner. However, the nature...

Can I ask more than one question at a time?

Generally, JustAnswer operates on a system where each question is typically addressed individually. This allows experts to focus on...

Expert Availability

What types of experts are available on JustAnswer?

JustAnswer features a diverse array of experts across various fields to assist users with their questions and concerns. The platform In addition to these categories, JustAnswer also provides access to experts in fields such as finance, business consulting, IT support, and even tutoring in specific subjects. This wide range of expertise allows users to receive tailored guidance according to their unique needs. The goal of JustAnswer is to connect individuals with qualified professionals who can provide reliable information and assistance, making it a valuable resource for those seeking expert advice on a variety of topics. For more details on the available experts, users may want to explore the current web page dedicated to this information....

Are there any topics that are excluded from service on JustAnswer?

Yes, while JustAnswer offers a wide range of topics and categories for assistance, there are certain subjects that are excluded from Additionally, legal advice is typically provided in a general sense and does not replace the need for formal representation by a qualified attorney. It is important to be aware that specific guidelines may vary based on local laws and regulations. For the most accurate and comprehensive information, users are encouraged to review the specific terms and guidelines available on the JustAnswer website. This will provide clarity on the topics that are supported as well as those that are explicitly excluded from the service....

Can I get assistance in specific language translations?

Yes, assistance in specific language translations may be available through JustAnswer. JustAnswer connects users with experts in various...

Pricing and Payment

How much does JustAnswer cost?

JustAnswer operates on a flexible pricing model that may vary depending on the specific category of expertise and the level of service In addition to the monthly membership fee, users may encounter specific charges based on the complexity or nature of their inquiries. Some expert responses may come with additional fees, especially if they involve more detailed advice or require extra time and resources. It is also worth noting that JustAnswer frequently offers trial periods or promotional discounts for new users, which can allow individuals to explore the service at a reduced rate before committing fully. Pricing may also fluctuate based on ongoing promotions or changes in the company’s offerings. For the most accurate and current pricing information, users are encouraged to consult the official JustAnswer website directly, where they can find detailed explanations of costs, membership options, and any active promotions....

Is my personal information secure on JustAnswer?

JustAnswer takes the security and privacy of user information very seriously. They implement various measures to protect personal data The company is committed to transparency regarding its privacy practices and encourages users to review their privacy policy. This document outlines how personal information is collected, used, and shared, providing insights into the specific measures taken to ensure security. Additionally, users are generally advised to refrain from sharing sensitive personal information such as financial details or passwords in any public forums or discussions on the platform. It is wise to remain cautious and to use strong passwords for accounts associated with services like JustAnswer. For specific inquiries about data security or to address further concerns, individuals can look for contact information directly on the JustAnswer website....

What types of payment methods are accepted?

JustAnswer accepts a variety of payment methods to accommodate its users. Typically, major credit cards such as Visa, MasterCard, American...
We look to the JustAnswer issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
JustAnswer issues reported to GetHuman
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