Intercontinental Hotels Customer FAQ

InterContinental Hotels provide stellar services for its guests which encompasses the booking experience as well. Should you have problems...

When traveling, a stay at an Intercontinental Hotel (IHG) is guaranteed to be a clean, comfortable stay. IHG allows travelers to book...

Log into your account on the Intercontinental Hotels website to cancel your reservation. Click My Account, My Reservations and select...

Travelling is a unique experience that might be muddied by a slight inconvenience such as a billing discrepancy. Should you find yourself...

InterContinental Hotels' cancellation rules vary by location, but you can cancel most reservations up until 4 p.m. on the day of arrival....

InterContinental has different COVID-19 cancellation and reservation change rules for each location. You can learn more about your...

Intercontinental Hotels actively support sustainability and green practices through a variety of initiatives aimed at reducing their Water conservation is another major focus, with many Intercontinental locations adopting water-saving fixtures and systems to reduce usage. Certain hotels are also investing in waste reduction programs that emphasize recycling and composting to minimize landfill contributions. Additionally, the hotels often incorporate sustainable sourcing practices, ensuring that food and supplies are procured from local, environmentally friendly sources when possible. Social responsibility is also a key aspect of Intercontinental's sustainability efforts. They engage with local communities through various initiatives, promoting economic development and preserving local culture. Moreover, many Intercontinental hotels participate in IHG's Green Engage initiative, a comprehensive online sustainability management system that allows hotels to monitor their energy, water, and waste usage, set sustainability targets, and track progress. For more details on specific sustainability efforts or programs at a particular location, it is advisable to check the hotel’s official website, where current information regarding their green practices may be found....

The loyalty program for Intercontinental Hotels, known as IHG Rewards, provides several ways for members to earn points during their Additionally, members can earn points through various promotions or special offers that may be available throughout the year. It is worth noting that booking directly through the IHG website or mobile app often provides bonus points as part of the member benefits. Furthermore, members can earn points through eligible purchases with hotel dining or partner services. IHG also collaborates with numerous airlines and car rental companies, allowing members to earn points by linking their accounts and taking advantage of those partnerships. To maximize point earning potential, members are encouraged to regularly check the IHG Rewards website or their member account for updates on promotions and offers. This information is regularly updated and can help members make the most of their loyalty program experience. For any specific queries, details regarding point earning, or to view current promotions, members may want to visit the IHG website for the latest information....

Intercontinental Hotels typically have a non-smoking policy in place to ensure a comfortable environment for all guests. However, the...

If you stayed at an InterContinental Hotels & Resorts location and found an extra, unexpected charge on your bill that you do not think...

If you experienced a problem with an InterContinental Hotels & Resorts property, you may want to complain about it to the company....

Intercontinental Hotels places a high priority on guest privacy and security, implementing a variety of measures to create a safe and Firstly, Intercontinental Hotels has established strict policies to safeguard guest information. This includes robust procedures for handling personal data collected during the booking process as well as during a guest's stay. The hotel chain complies with data protection regulations, ensuring that personal information is only accessible to authorized personnel. In addition to policies, the hotels invest in comprehensive staff training, educating team members on the importance of confidentiality and respect for guests' privacy. Staff is trained to recognize and respond to potential security breaches, fostering a culture of vigilance within the establishments. Regular drills and training exercises help maintain a high level of preparedness in various situations that may arise concerning guest safety. Furthermore, Intercontinental Hotels utilizes advanced technology to enhance security protocols. This includes the installation of surveillance cameras in public areas, key card access systems for guest rooms, and secure Wi-Fi networks to protect online activity. Guests can find more information about specific security measures or privacy policies by visiting the official website of Intercontinental Hotels. Overall, the commitment to ensuring guest privacy and security is integral to the brand’s values and guest satisfaction....

Intercontinental Hotels typically has a structured approach to managing lost and found items to ensure that guest belongings are handled Hotels usually have a dedicated procedure for storing found items securely until they can be returned or claimed. This may involve logging the item into a lost and found database to keep track of who reported the item and its current status. Many Intercontinental Hotels will hold lost items for a specific period, during which they will actively attempt to reunite guests with their belongings. If a guest retrieves their lost item in person, proper identification is often required to verify ownership. In some cases, if the item remains unclaimed after the holding period, it may be donated or discarded according to the hotel’s policy. For detailed information about lost and found procedures, it is advisable to refer to the specific hotel’s web page or inquire during your stay....

Intercontinental Hotels typically offer a wide range of amenities designed to enhance the guest experience and provide comfort during Many Intercontinental Hotels boast on-site dining options, including fine dining restaurants, casual eateries, and bars, allowing guests to enjoy diverse culinary experiences without leaving the property. Additionally, guests may have access to fitness centers or wellness facilities, which can include private pools, spas, and wellness treatments. Some locations also provide concierge services to assist guests with reservations, transportation, and local recommendations. For business travelers, many Intercontinental Hotels offer meeting and event spaces equipped with the latest technology, making it convenient for hosting conferences or business meetings. Furthermore, guests may find amenities such as an executive lounge, offering a quieter space with enhanced services, especially for those staying in premium rooms or suites. Overall, the amenities at Intercontinental Hotels are crafted to cater to both leisure and business needs, ensuring that guests enjoy a memorable and comfortable experience during their visit. For specific information regarding amenities at a particular location, it may be helpful to check the hotel’s official website....

Intercontinental Hotels indeed offers a range of business packages specifically designed to cater to the needs of corporate travelers. Accommodation in Intercontinental Hotels is typically tailored to provide a conducive environment for work, with spacious rooms and comfortable workstations. Many locations also offer 24-hour business centers equipped with essential office supplies and technology support, making it easier for business guests to stay productive throughout their trip. Furthermore, the availability of dining options and wellness facilities enhances comfort during the stay, after a long day of meetings or conferences. For specific details about business packages and offerings, it is advisable to check the current web page of Intercontinental Hotels, where updated information about locations and specific packages can be found....

Intercontinental Hotels often provides special offers and promotions tailored to long-term stays, as they recognize the unique needs Typically, these long-term stay promotions can vary depending on the specific hotel, location, and time of year. Guests are encouraged to check the Intercontinental Hotels website for the latest details on any current offers, as well as the specific conditions for long-term stays at different properties. Additionally, many participating locations may even offer unique packages that include dining credits, laundry services, or options for workspace accommodations, further enhancing the experience for those staying for longer periods. For the most accurate and up-to-date information on long-term stay offers, it may be helpful to navigate to the appropriate section of the Intercontinental Hotels website. Here, potential guests can explore various options that suit their needs and preferences....

Intercontinental Hotels often engage in partnerships with local attractions, providing guests with unique experiences and enhanced...

Intercontinental Hotels is committed to providing accessibility for all guests. They typically offer a range of accessible facilities Additionally, Intercontinental Hotels generally provide resources such as accessible parking spaces and pathways leading to the hotel entrance. Hearing impaired guests may find features such as visual alarms and notification systems in specific locations. Some hotels offer services like accessible transportation options upon request. It is advisable for guests looking for specific accessibility features to check the current web page for each hotel's offerings, as availability may vary by location. This ensures that all necessary arrangements can be made to provide a welcoming and accommodating experience for everyone....

Intercontinental Hotels do offer group rates for events and conferences, making it easier for organizations to accommodate attendees Many Intercontinental locations feature dedicated conference facilities, including meeting rooms and event spaces that can cater to a variety of needs, from small meetings to larger events. In addition to room accommodations, hotels often provide catering options, audiovisual equipment, and other essential services to enhance the overall experience for conference attendees. It is advisable for those interested in booking group rates to visit the respective hotel’s webpage for more specific details on availability, pricing, and the booking process. Each hotel may have unique packages or offerings tailored to different types of events, making it beneficial to explore the options directly. By doing so, you can ensure that you find the best fit for your group's requirements....

Intercontinental Hotels typically provides options for both early check-in and late check-out, but the availability of these services...

Intercontinental Hotels offer a range of additional services to enhance the experience for guests celebrating special occasions. These Guests may also find that some hotels offer special dining experiences, including private dining arrangements, custom cake options, or special menus crafted just for the occasion. For those looking to relax and unwind, spa packages tailored for couples or special treatments can be arranged to provide a rejuvenating experience. Moreover, many Intercontinental Hotels have event planning services available, allowing guests to organize gatherings or parties within the hotel premises. Concierge services can assist in recommending local attractions or activities that may further enhance the celebration. Additionally, specific celebrations may come with unique offerings, so checking with the individual property’s web page for details on available services is always a good practice. This way, guests can ensure they make the most out of their special occasion while enjoying the hospitality that Intercontinental Hotels are known for....

Intercontinental Hotels do not universally provide child care or babysitting services across all their locations. The availability For travelers with children, it is advisable to check the specific hotel's webpage for information regarding child care options or inquire about services available at the property during the booking process. This way, guests can get the most accurate and up-to-date information tailored to their needs. A quick review of the amenities section on the hotel’s website can provide clarity on what particular services may be offered for families traveling with children....

Intercontinental Hotels take pride in offering unique experiences that reflect the local culture and environment of their locations. In addition to culinary initiatives, some Intercontinental Hotels provide wellness retreats or spa experiences that utilize indigenous healing practices and local ingredients. Unique outdoor adventures may also be available, such as guided hikes, wildlife excursions, or water sports, depending on the location's natural attractions. It is important to note that offerings can vary significantly from one property to another. Therefore, travelers interested in specific experiences are encouraged to check the official Intercontinental Hotels website for details about the unique experiences available at their chosen destination. This ensures that they receive the most accurate and current information regarding exclusive activities at specific hotels....