The question we are asked most often is about how to talk to ITA Airways customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
ITA Airways has a specific policy in place regarding the transportation of sports equipment, which may also have been applicable when
Passengers transporting sports equipment are typically required to notify the airline in advance, as there may be specific requirements for packing and handling. It is essential for passengers to ensure that their sports gear is appropriately packaged to avoid damage during transit. The airline may have restrictions on certain items, so it is advisable for travelers to review these guidelines in detail.
To find the most accurate and up-to-date information on ITA Airways' current policy for transporting sports equipment, it is best to check the official website. There, travelers can find specifics regarding size and weight limitations, any applicable fees, and procedures to follow when planning to travel with sports gear. It is always wise to be prepared and informed to ensure a seamless travel experience....
Ask any question you have about ITA Airways customer service, get an answer now.
Online check-in is not required for JFK-FCO flights with ITA Airways, but it is highly recommended to expedite your travel experience. Check-in can also be completed at the airport.
Asked Nov 22, 2025 11:11 AM
Perche sul vostro sito c’é scritto che chi é in economy ha diritto ad un bagaglio di 23 kg incluso e invece a me non risulta? eppure quando ho prenotato c’era.
Le regole sui bagagli possono variare a seconda del tipo di biglietto e del volo. Se nel tuo caso non risulta il diritto a un bagaglio da 23 kg, può essere dovuto a condizioni specifiche del tuo biglietto. Ti consigliamo di controllare i dettagli della tua prenotazione o di fare riferimento alle informazioni sul bagaglio disponibili sul nostro sito.
Asked Nov 2, 2025 5:29 PM
how do i get reimbursement for my cancelled tickets
To obtain reimbursement for your cancelled tickets, you need to submit a request through the appropriate process laid out by ITA Airways. This typically involves providing your booking details and any relevant documents. Ensure you check the specific guidelines for refunds related to cancellations, as they may vary based on the ticket type and reason for cancellation. Please refer to the policies regarding cancellations and refunds for more detailed instructions.
Asked Sep 1, 2025 4:01 PM
Will my bage be checked to my final destination even if I have a 11 hour layover and airport change?
If you have an 11-hour layover and are changing airports, your baggage may not be checked to your final destination. Typically, during long layovers or airport changes, you may need to collect your baggage and check it in again. It's best to verify your specific itinerary with the airline or check your baggage policy for detailed information.
Asked Sep 14, 2024 2:10 PM
Valid email address and phone number for customer service
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 8, 2024 12:37 AM
Help me with my ITA Airways customer service issue
Changes and cancellations for Alitalia reservations can be somewhat complex due to the transition to ITA Airways. While ITA Airways
In many instances, customers can make changes or cancellations through the ITA Airways website, provided they have the necessary booking reference and personal details. The online management tools typically allow customers to view their itinerary, modify travel dates, or cancel their flights. However, it is important to be aware that fees may apply depending on the fare rules of the ticket purchased.
For the most accurate and up-to-date information, it would be wise to visit the official ITA Airways website, where detailed instructions on managing Alitalia bookings may be available along with the latest policies regarding changes and cancellations....
ITA Airways has specific restrictions regarding the size and weight of carry-on baggage that passengers should consider before traveling.
The personal item can include items such as a handbag, laptop bag, or camera bag, and it should fit comfortably under the seat in front of you. It is advisable for passengers to verify these specifications on the official ITA Airways website, as regulations may vary based on the route and type of aircraft. Additionally, it is essential to ensure that items carried comply with safety regulations regarding prohibited items for air travel....
While ITA Airways has replaced Alitalia as Italy's flag carrier, it is still important to consider the pet travel policies that ITA
When bringing a pet in the cabin, the animal must typically weigh no more than a specified limit, often around eight kilograms, including the carrier. The carrier itself must meet specific dimensions to fit under the seat. It is essential for travelers to ensure that their pet is comfortable and secure within the carrier during the flight.
For pets traveling as checked baggage, ITA Airways generally requires that they be placed in a sturdy and well-ventilated pet carrier. It is advisable for owners to check the requirements for health certificates and vaccinations, as these may vary by destination.
For the most accurate and up-to-date information regarding pet travel policies, it is recommended to visit the official ITA Airways website. There, you will find detailed guidelines and procedures for traveling with pets to ensure a smooth journey for both you and your furry companion....
ITA Airways has a specific policy in place regarding the transportation of sports equipment, which may also have been applicable when
Passengers transporting sports equipment are typically required to notify the airline in advance, as there may be specific requirements for packing and handling. It is essential for passengers to ensure that their sports gear is appropriately packaged to avoid damage during transit. The airline may have restrictions on certain items, so it is advisable for travelers to review these guidelines in detail.
To find the most accurate and up-to-date information on ITA Airways' current policy for transporting sports equipment, it is best to check the official website. There, travelers can find specifics regarding size and weight limitations, any applicable fees, and procedures to follow when planning to travel with sports gear. It is always wise to be prepared and informed to ensure a seamless travel experience....
ITA Airways, which succeeded Alitalia, has specific guidelines for traveling with infants and children. When passengers travel with
For children aged two and older, ITA Airways does require that they have their own seat. Children are often allowed a checked baggage allowance similar to adults, and there may also be additional provisions for strollers or car seats, which are generally permitted. The airline aims to make travelling with children as comfortable as possible, offering special meals and entertainment options on long-haul flights.
Parents and guardians are encouraged to prepare for the journey by ensuring that they have all necessary documents, such as identification for themselves and their children, as well as any required health documentation. It is advisable to check the latest information directly on the ITA Airways web page for the most accurate and current policies. This will help ensure a smooth travel experience for families....
While Alitalia, now known as ITA Airways, may have specific requirements regarding the transport of medical equipment, the general
Passengers usually need to provide information about the type of equipment, its dimensions, and weight, as well as any batteries or power sources involved. It is also advisable to carry a medical certificate or letter from a healthcare provider, especially for larger devices that may require special handling.
Moreover, it is crucial to check the latest guidelines on the official ITA Airways website for any updates or changes in policy. Additionally, the website may provide guidance on the transportation of assistive devices, such as wheelchairs, oxygen tanks, or other essential medical tools.
To obtain the most accurate and current information regarding traveling with medical equipment, visiting the ITA Airways website is the best approach, as they provide detailed instructions and contact information for any further inquiries....
Alitalia, which has since been succeeded by ITA Airways, offered various options for seat selection to provide passengers with a range
For those who opted for specific fare classes, there were additional benefits. For instance, premium cabin passengers often enjoyed more flexibility in seat selection, along with the opportunity for complimentary upgrades. The economy class seating arrangements also included options for extra legroom seats in specific rows, which could be selected for an additional fee.
It is important to note that passengers could modify their seat selections after booking, usually through the airline's website. Additionally, the selection process might vary for flights operated by partner airlines. For the most accurate and current information on seat selection options, passengers may wish to refer to ITA Airways' official website....
ITA Airways accepts a variety of payment options for ticket purchases to ensure convenience for travelers. Generally, customers can
It is important to note that the payment options can vary depending on the booking platform used, such as the official website or third-party travel agencies. Therefore, potential travelers are encouraged to check the payment methods available during the booking process on the current web page. This ensures a smooth purchasing experience without any unexpected complications. Please remember to verify any updates regarding accepted payment methods, as these details could change over time....
ITA Airways, which is the successor to Alitalia, has introduced a new loyalty program known as Volare. This frequent flyer program
Volare has several membership tiers, each offering different benefits and rewards. As members progress through the tiers, they can unlock additional privileges and perks, such as priority boarding, increased baggage allowance, and access to lounges. This program aims to create an engaging experience for frequent travelers, allowing them to enjoy a range of advantages while flying with ITA Airways.
For specifics regarding how to enroll, earn, and redeem points, it is advisable to check the official ITA Airways website. The website will provide detailed information that can assist potential members in navigating the program. By exploring the details on the current web page, individuals can gain insights into the various offerings and how best to make the most of their flying experience with ITA Airways....
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