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Hollister Customer FAQ

Top Answers & How-to Guides

What is Hollister's Phone Number?

The question we are asked most often is about how to talk to Hollister customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How often does Hollister update its product catalog?

Hollister typically updates its product catalog on a regular basis, often aligning these updates with seasonal trends and fashion cycles....
Ask any question you have about Hollister customer service, get an answer now.

Gift Card Information

How Do I Use My Hollister Gift Card for My Purchase?

Hollister gift cards don't have expiry dates. If you're buying items at a physical store, simply present your gift cards to the cashier...

What Do I Do If My Hollister Gift Card Balance Won't Load?

If you're having a problem getting the Hollister gift card balance tool to work properly, there are a few things you can try that may...

How Do I Check the Balance on My Hollister Gift Card?

If you have a Hollister gift card, you can check its balance by going to your account. Sign in and find the link for Gift Cards on...

How Do I Request a Refund to a Gift Card from Hollister?

If you need to return something you bought with a Hollister gift card, you can get your gift card refunded if you make the return within...

How Do I Buy a Gift Card from Hollister?

You can buy Hollister gift cards online or in-store at Hollister stores. Go to the Hollister website and click Sign In. Select the...

How Do I Send Someone a Hollister Gift Card?

Sending a Hollister gift card is easy using one of the three methods available. The quickest method is sending an electronic gift card...

Can I use multiple gift cards for one purchase on the Hollister website?

Yes, it is possible to use multiple gift cards for a single purchase on the Hollister website. Most retailers, including Hollister,...

Do Hollister gift cards have an expiration date?

Hollister gift cards do not have an expiration date, which means that customers can use them whenever they wish without concern for...

Can I use a Hollister gift card in-store and online?

Hollister gift cards can typically be used both in-store and online, making them a versatile option for shoppers. When redeeming a Additionally, it is a good practice for customers to check their gift card balance before making a purchase, as this can help ensure that they know how much credit is available. In case of any issues while using a gift card, customers can typically find support on the Hollister website, where they can look for assistance or seek further clarification regarding their gift card usage. This flexibility allows shoppers to enjoy their Hollister experience whether they prefer visiting a store or shopping from the comfort of their home....

What is the minimum and maximum value for a Hollister gift card?

Hollister gift cards are designed to offer flexibility for both the giver and the recipient. The minimum value for a Hollister gift...

Can I reload or add funds to a Hollister gift card?

Hollister gift cards typically cannot be reloaded or added to once they have been purchased. The value on a gift card is fixed at the...

Can I track my Hollister gift card order?

Hollister primarily manages gift card orders through their website, so tracking may depend on the specific process used for your purchase....

Order and Shipping

How Do I Track My Hollister Order?

GetHuman is a consumer-oriented company that helps customers of big companies such as Hollister to solve their service problems. We...

How does Hollister handle international shipping?

Hollister offers international shipping options to customers outside of the United States, allowing them to enjoy their stylish apparel Typically, customers will find various shipping methods with different delivery times and costs. During the checkout process, all relevant shipping fees and estimated delivery times are usually provided, giving customers a clear understanding of what to expect. It is important for international customers to be aware that additional duties and taxes may apply once the package reaches customs in their country, which are the responsibility of the customer to pay. Hollister's website may provide comprehensive information on international shipping policies, including details about tracking orders and handling returns for orders shipped internationally. Exploring the shipping section on hollisterco.com can be an excellent way to find the most current and accurate information regarding international shipping practices. This way, customers can prepare adequately for their orders and ensure a smooth shopping experience....

Can I return Hollister products purchased at a physical store to the online store?

Hollister generally has a return policy that allows customers to return items purchased at one of their physical stores back to the It is important to keep the receipt and follow the specific return guidelines set by Hollister, as these policies can vary based on the product and location. Items must usually be in new, unworn condition with all original tags still attached for a full refund. For the most accurate and updated information, it is advisable to check the official Hollister website. The website provides detailed instructions for returns and exchanges, ensuring customers have the necessary information to process their returns effectively. If there are any unique circumstances or further inquiries, it may be beneficial to refer to the return policy section on the current web page for specific guidelines....

Miscellaneous

What payment methods are accepted on the Hollister website?

Hollister typically accepts a variety of payment methods to cater to the diverse preferences of its customers. On the Hollister website, Furthermore, customers may also find options for gift cards, which can be purchased and redeemed on the site. It is important for users to note any potential changes to accepted payment methods by checking the website directly, as the available options can vary or be updated periodically. For those looking for specific details on payment processing or to find information about any current promotions that may affect payment methods, the Hollister website provides helpful resources. Customers are encouraged to explore the payment section under the Frequently Asked Questions or checkout information found on the current web page for the most accurate and up-to-date information....

Does Hollister have any sustainability initiatives?

Hollister has embraced sustainability as an integral part of their brand ethos and is actively working to improve their environmental Additionally, Hollister is focused on ethical sourcing practices and ensuring that the factories and suppliers they work with adhere to fair labor standards. The brand is also invested in reducing water consumption and waste during production processes, contributing to a more sustainable fashion industry. Furthermore, Hollister frequently engages with their customers to promote awareness around sustainability issues, encouraging responsible consumption through initiatives like recycling programs and educational campaigns. For the latest details on their sustainability efforts, it is advisable to visit hollisterco.com, where updated information and resources can typically be found....

How often does Hollister update its product catalog?

Hollister typically updates its product catalog on a regular basis, often aligning these updates with seasonal trends and fashion cycles....

Clothing Policies

How do I find my size for Hollister products?

Finding the right size for Hollister products can be done effectively by utilizing their size guide available on their official website. Additionally, Hollister typically offers specific size recommendations for each product listed on their website, which can further assist in making the right choice. Customer reviews can also provide insights into how items fit, which might vary depending on the clothing style. For the most accurate information on sizing, customers are encouraged to check the current web page for details specific to the item they are interested in purchasing....

What is Hollister's clothing exchange policy?

Hollister's clothing exchange policy generally allows customers to return or exchange items within a certain period of time, typically For in-store exchanges, customers should visit any Hollister location with their items, accompanied by proof of purchase, such as a receipt or packing slip. If items were purchased online, customers may need to follow specific online return instructions, which can usually be found on the official Hollister website. Refunds are typically processed back to the original payment method within a few business days. If a customer is unsure about details related to exchanges or returns, or if there are any special promotions or exceptions, it may be beneficial to check the current web page for the most updated information regarding the exchange policy....

What types of clothing styles does Hollister specialize in?

Hollister specializes in casual and laid-back clothing styles that capture a Southern California aesthetic. The brand is well known Denim is another core aspect of Hollister's offering, with various styles such as skinny, high-rise, and boyfriend jeans. The brand also provides a variety of shorts, skirts, and dresses for a more versatile wardrobe, perfect for warm seasonal weather or casual outings. In addition to their casual wear, Hollister focuses on activewear and loungewear, allowing for comfort without sacrificing style. Accessories such as bags, hats, and swimwear are also part of their collection, rounding out the relaxed, California-inspired look. With a commitment to quality and fashion, Hollister continues to appeal to those looking for modern yet timeless styles that align with their easygoing lifestyle. For more specific inquiries or to view their latest collections, it is advisable to visit hollisterco.com....

Are there any limited edition or seasonal collections from Hollister?

Hollister is known for offering a variety of limited edition and seasonal collections that reflect current trends and seasonal themes. Hollister often focuses on creating a youthful and carefree vibe in its designs, so seasonal collections can vary significantly in style and theme. It is advisable for customers to visit the official Hollister website regularly to discover any new or upcoming limited edition releases, as these offerings can be time-sensitive and may sell out quickly. Additionally, the website may provide information about the availability of specific collections, along with any exclusive promotions. By keeping an eye on hollisterco.com, fans of the brand can stay updated on the latest trends and unique offerings....

Promotions and Discounts

Do Hollister employees receive discounts on their purchases?

Hollister employees typically receive discounts on their purchases as part of the benefits offered by the company. These discounts...

What events does Hollister host for customers?

Hollister often hosts a variety of events designed to engage with customers and enhance their shopping experience. These events can Hollister also places a strong emphasis on community engagement, so store openings or anniversaries often feature celebrations complete with music, food, giveaways, and opportunities to win prizes. These events are designed to create a lively atmosphere and strengthen the bond between the brand and its customers. For the most current information regarding specific events and any upcoming opportunities, it is advisable to check Hollister's official website, as they may provide detailed announcements and schedules for events happening in-store or online....

Are there any membership benefits for frequent Hollister shoppers?

Hollister offers a loyalty program known as the "Hollister Club", which provides several benefits for frequent shoppers. Members can Furthermore, members might enjoy special birthday rewards, allowing them to celebrate their special day with added perks. This program is designed to encourage customer engagement and reward loyalty, making it a great option for those who frequently shop at Hollister. For the most up-to-date information regarding membership benefits or to sign up, individuals should check the current web page associated with Hollister. The website often contains detailed information about the program, how to join, and the latest offers available for members, ensuring that shoppers can take full advantage of what is being offered....

Help me with my Hollister customer service issue

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