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Handlesets.com Customer FAQ

Top Answers & How-to Guides

What is Handlesets.com's Phone Number?

The question we are asked most often is about how to talk to Handlesets.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I change the finish of my handleset?

Changing the finish of a handleset can be a tricky endeavor, as most handlesets are not designed to have their finishes altered. Typically, One option is to consult a professional refinishing service that specializes in metal finishes. They may be able to strip the existing finish and apply a new one. Another possibility is to purchase a replacement handleset in the desired finish. Handlesets.com offers a wide variety of styles and finishes, so it might be worth browsing their selection to find a perfect match for your aesthetic. When making any decisions regarding changing finishes or replacements, it is advisable to consider the overall style and theme of your door and surrounding area. For specific details and potential options, it might be helpful to check the current web page for more information....
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Product Information

What is a handleset?

A handleset is a type of door hardware that combines both a door handle and a keyed lock mechanism. Typically used on entry doors, Most handlesets consist of an exterior handle that is mounted to the door and a matching interior trim piece. This combination not only enhances the door’s appearance but also improves its functionality. In addition to the visual appeal, handlesets provide various finishes, such as bronze, nickel, and chrome, making them suitable for different architectural styles. When considering a handleset, it is essential to ensure that it fits the door's specifications, such as thickness and backset measurement, for proper installation. Homeowners can find a wide selection of handlesets online through various retailers, including Handlesets.com, where options are available to suit diverse preferences....

What is the difference between a single cylinder and a double cylinder handleset?

The primary difference between a single cylinder and a double cylinder handleset is the mechanism used to lock the door and the way In contrast, a double cylinder handleset contains a locked cylinder on both sides of the door. To unlock or lock the door from either side, a key must be used. While this offers an enhanced level of security, particularly for doors with glass panels or windows nearby, it can also pose challenges in emergencies. In the event of a fire or other urgent situation, individuals may find it difficult to exit the house quickly if they have to search for a key to unlock the door from the inside. When selecting between a single cylinder and a double cylinder handleset, it is important to consider the specific needs for security and convenience for your entryway, as well as any local building codes or regulations that may apply. For more detailed information and to explore options available, one could visit the Handlesets.com website, which provides descriptions of various handleset models and their features. It is advisable to consider these factors to ensure the best choice is made for your home....

Can I use a handleset on an interior door?

A handleset is primarily designed for exterior doors, offering both aesthetic appeal and heightened security. However, using a handleset If you choose to install a handleset on an interior door, consider the style and function of the space. A handleset may add a unique decorative touch and complement the overall design of your home. Just ensure that the handleset you select is compatible with the door's thickness and that it allows for appropriate locking mechanisms for privacy, especially if the door leads to a bedroom or bathroom. Ultimately, it is important to evaluate the specific needs of your interior door. For more details on specific handlesets and their intended uses, you may refer to the information available on Handlesets.com....

What finishes are available for handlesets?

Handlesets.com offers a variety of finishes to choose from, catering to different styles and preferences. The finishes commonly available Polished brass is often chosen for its classic and timeless appeal, adding a touch of elegance to any entrance. Satin nickel, on the other hand, is prized for its modern and sleek appearance, making it a popular choice in contemporary homes. Oil-rubbed bronze provides a more rustic feel, perfect for those looking to add character and warmth to their space. Polished chrome is known for its shiny, reflective qualities, bringing a bright and clean look to a doorway. In addition to these standard finishes, Handlesets.com may also feature specialty or custom finishes depending on the specific products. Potential buyers should verify the available finishes for each handleset, as options can vary from one style to another. For the most accurate information, checking the current listings on Handlesets.com can provide clarity on which finishes are available for the specific handleset of interest....

Can I install a handleset on a glass door?

Installing a handleset on a glass door presents some unique challenges, as glass is not a standard material for the installation of Many glass doors are designed to accommodate hardware specifically made for them, which may include handlesets that come with mounting brackets or clamps tailored for glass surfaces. These systems ensure that the handleset can be securely attached without risking damage to the glass. It is essential to verify that the handleset you are considering is compatible with glass doors. Additionally, one should pay attention to the thickness of the glass, as this can affect the type of mounting hardware that can be used. Moreover, professionals often recommend consulting with a specialist or a professional installer if one is unsure about the process or if the door's integrity is a concern. The handleset being chosen should also complement the style and function of the glass door while ensuring it meets security requirements. For specific available options and product details, it may be worth looking at the current offerings on the Handlesets.com website....

Do handlesets come with all necessary mounting hardware?

Handlesets typically include most, if not all, necessary mounting hardware to facilitate installation. This generally encompasses items...

Are handlesets compatible with smart home systems?

Handlesets.com offers a variety of handlesets that cater to different styles and preferences. However, the compatibility of handlesets When considering a handleset for smart home integration, it is vital to check the product specifications for smart lock compatibility, which may include compatibility with hubs like Amazon Alexa, Google Assistant, or other home automation systems. Additionally, some handlesets may require specific smart locks to enable such features, so it is advisable to research particular models to ensure they will work as intended. For those interested in exploring the options available, it may be helpful to visit the Handlesets.com website to view their selection and find detailed information on the features and specifications of each product. This can assist in determining which handlesets may suit your smart home needs and preferences....

Purchasing and Policies

Can I rekey my handleset to match my existing key?

Rekeying a handleset to match an existing key is often possible, depending on the specific handleset model you have. Many manufacturers It is advisable to check the product specifications of your particular handleset on Handlesets.com or within the included documentation to confirm whether rekeying is supported. Some models may come with a rekeying kit, while others might require professional assistance or a locksmith to complete the task. If you have the right tools and instructions, some individuals choose to perform this procedure themselves. If you are uncertain about how to proceed, it may be helpful to look for a guide or instructional video that specifically addresses rekeying your handleset model. Additionally, for more detailed information about your specific handleset, visiting Handlesets.com may provide further clarity or resources you might need....

Do handlesets come with a warranty?

Most handlesets offered by Handlesets.com do come with a warranty, although the specifics can vary based on the manufacturer and the...

What is the return policy for handlesets?

Handlesets.com has a return policy that allows customers to return items within a specific time frame, typically within 30 days of To initiate the return process, customers usually must provide proof of purchase, such as an order number or receipt. The return shipping costs may be the responsibility of the customer, depending on the circumstances of the return. Additionally, there can be restocking fees applied to certain types of returns. For the most accurate and updated information regarding the return policy, including detailed instructions on how to proceed with a return, it is always a good idea to refer to the current web page on Handlesets.com where contact information and additional details may also be provided. This ensures that customers have the most current and applicable information before proceeding with a return....

Maintenance and Care

What should I do if my handleset is not functioning properly?

If your handleset is not functioning properly, there are several steps you can take to diagnose and possibly resolve the issue. Start If the handleset includes a locking mechanism, ensure that the lock is not jammed or obstructed. Sometimes, applying a small amount of lubricant to the lock mechanism can help improve its performance, but it is essential to use a lubricant that is compatible with the material of the handleset to avoid any damage. Additionally, examine the strike plate and door frame for any issues. If the handleset does not latch properly, it may be due to misalignment with the strike plate. In such cases, adjusting the position of the strike plate may resolve the problem. If these steps do not remedy the situation, it may be necessary to consult the specific handleset’s manual for troubleshooting tips. Handlesets.com often provides resources and guides that could assist in identifying common problems and solutions. In some cases, it may be necessary to replace parts of the handleset or the entire unit if it shows significant signs of wear or damage. For detailed information about parts or replacements, it is advisable to refer to Handlesets.com or look for their contact information to seek further assistance....

How do I maintain my handleset?

Maintaining your handleset is essential to ensure its longevity and functionality. Regular maintenance can help prevent wear and tear, Next, examine the handleset for any signs of rust or corrosion, particularly if it is made of metal. If you notice any rust, gently scrub the affected area with fine steel wool and then apply a protective coating, such as wax or a rust-inhibiting spray, to prevent further damage. Additionally, check the functionality of the locking mechanism. If you find that the lock is sticking or difficult to turn, it may benefit from lubrication. A spray lubricant designed for locks can be applied to the keyhole and mechanism to ensure smooth operation. Lastly, inspect the installation to ensure that the handleset is properly aligned and secure. If it has become loose, tighten any screws or hinges as needed. For more in-depth guidance tailored to specific products or if you have any concerns, customers may benefit from reviewing the information available on Handlesets.com, where detailed maintenance tips may be provided along with product specifications....

Can I change the finish of my handleset?

Changing the finish of a handleset can be a tricky endeavor, as most handlesets are not designed to have their finishes altered. Typically, One option is to consult a professional refinishing service that specializes in metal finishes. They may be able to strip the existing finish and apply a new one. Another possibility is to purchase a replacement handleset in the desired finish. Handlesets.com offers a wide variety of styles and finishes, so it might be worth browsing their selection to find a perfect match for your aesthetic. When making any decisions regarding changing finishes or replacements, it is advisable to consider the overall style and theme of your door and surrounding area. For specific details and potential options, it might be helpful to check the current web page for more information....

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