In a nutshell: If you spot unrecognized charges on your Google account, you can report or cancel these payments and request a refund. Start by checking your billing statement to identify the source of the charges. If they're unauthorized, fill out a form to report them. However, if a friend or family member made the purchase, you'll
Are there charges on your Google account you don't recognize? You can report or cancel a Google payment and request a refund. First, check whether the payment went through. Check your billing statement first to see if the charges are from Google Play. You may also be able to get a refund if a friend or family member made the purchase. If it's for a subscription, though, and you canceled the service, you will not be refunded. If you notice payments on Google Play you didn't make, continue reading to learn how to cancel them and get a refund.
If a family member or friend didn't make the purchase and you don't recognize the charges, consider reporting them as an unauthorized transaction. You may get a refund for this, but the Google account used to purchase apps may temporarily or permanently lose the ability to pay. To continue reporting unauthorized transactions, fill out this form and click Submit. When a family member or friend made the purchase, proceed to the next step.
Note: When you suspect your Google account is compromised, consider enabling 2-step verification to secure it. If someone steals your password again, it would be impossible to sign in, as they would need access to your phone or a printed code or security key in addition to the password.
Start your refund on this page. Tap Continue.
Make sure you're logged in to the correct Google account before confirming.
If you can't see the correct item, you may have logged in to a different Google account.
Choose the correct reason why you're requesting a refund, then tap Continue.
Be very specific about why you want a refund and why you should be refunded the amount you paid for the item. Then, tap Request a Refund. Follow the on-screen instructions to successfully request a refund from Google Play.
Google Play refunds vary depending on your location, what you purchased, and how you paid for it. If your account isn't protected by authentication, Google may not issue you a refund. Customers who purchased an app may need to contact the developer directly to resolve the refund issue. Otherwise, let Google handle it via the form above.
After submitting a refund request, follow the next step to check the refund status.
Tap the blue box labeled "check your refund request status," then follow the on-screen prompts.
When you cancel a Google Play payment and the refund is approved, expect the funds to arrive in 3-5 business days if you used your debit or credit card. Refunds sent to the Google Pay balance take only one business day, while online banking can take 1-10 business days, depending on the bank. Paypal payments usually take 3-5 business days. Check Google's Refund Timelines page to see how long it will take to get a refund for an item you accidentally purchased on Google Play. Do you need additional assistance? Don't hesitate to get in touch with Google's Customer Support.
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