How Do I Get Godaddy to Refund a Charge?

In a nutshell: GoDaddy customers may be eligible for refunds on certain products within specific timeframes. Monthly plans must be refunded within 48 hours, while annual plans have 30 days. Ad spend purchases are non-refund

Introduction

If you've purchased a product from GoDaddy and it didn't work out as you hoped it would, you may be able to get some or all of your money back. However, you shouldn't waste any time in applying for a refund, as you may have only a narrow window of opportunity to qualify for one.

What You'll Need

GoDaddy's refund policy varies by product and location.In general, you must apply for a refund within 48 hours of purchase for all monthly plans.Annual plans have a longer window of 30 days.Ad Spend purchases are not refundable for the current month. Future months may be canceled and refunded at the discretion of the company.Commerce website support services are eligible for refunds if canceled within 30 days. A 30% cancellation fee will apply if you have not used any of your hours. The fee is 70% if you have used less than half of them. If you have used more than half, you can not receive a refund.To get a refund for domain name registrations, you need to apply for it within 5 days of registration and within 45 days for an auto-renewed one-year subscription.Expert services are not refundable.Neither is the Get Started service.Website + Marketing plans are refundable within seven days of purchase.Brazilian customers have seven days to apply for a refund for all products and services.UK and EU customers have a minimum of 14 days to apply for a refund, but fees may apply.

Go to the GoDaddy home page and sign in via the Sign In link in the upper right corner of the page.

Go to your Subscriptions page.

Find the product or service that you want to get a refund for in the list.

Click on the checkbox next to the product or service that you want to delete and get refunded.

Click on the Cancel Renewal button at the top of the page.

Click on the Delete My Product button.

Click on the checkbox next to the words "To complete my request, I acknowledge that I must open the email and select 'Yes, I want to delete.'"

Click on the Send Email button.

Locate the email from GoDaddy in your email inbox.

Click on the Yes, I want to Delete! button.

You will be taken back to your GoDaddy account.

Click on Delete Product.

Call 1-480-366-3550 and speak to a GoDaddy representative and ask for a refund for the product or service that you just deleted.

You can also send a text to 1-480-908-8665 asking for a refund. Alternatively, you can use the GoDaddy chat feature on the company website. Do not send an email requesting a refund, GoDaddy will not process refund requests found in emails.

Conclusion

If your product or service is not eligible for a refund, simply switch off the AutoPay option, if enabled, and let it auto-delete at the end of the current billing cycle. This will allow you to continue to use it for as long as you can.

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