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Fredericks.com Customer FAQ

Top Answers & How-to Guides

What is Fredericks.com's Phone Number?

The question we are asked most often is about how to talk to Fredericks.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I sign up for the newsletter?

To sign up for the newsletter, a user typically needs to visit the Fredericks.com website. There, they would find a section dedicated...

Are gift cards available?

Fredericks.com does offer gift cards, providing a versatile option for those who want to give the gift of choice to friends or loved...
Ask any question you have about Fredericks.com customer service, get an answer now.

Account Management

How do I sign up for the newsletter?

To sign up for the newsletter, a user typically needs to visit the Fredericks.com website. There, they would find a section dedicated...

Are gift cards available?

Fredericks.com does offer gift cards, providing a versatile option for those who want to give the gift of choice to friends or loved...

Can I request a catalog?

Fredericks.com often provides online catalogs that allow customers to browse their extensive range of lingerie, apparel, and other...

Returns and Sizing

What is the return policy?

Fredericks.com has a customer-friendly return policy designed to ensure satisfaction with purchases. Typically, items can be returned To be eligible for a return, items usually must be in their original condition, unworn, and with all tags attached. However, certain items, particularly those categorized as final sale or intimate apparel, may not be eligible for return for hygiene reasons. In most cases, the return process involves obtaining a Return Merchandise Authorization number, which simplifies the process and helps to track your return effectively. Customers may also be responsible for return shipping costs unless otherwise specified. For the most updated information regarding the return policy, it is advisable to visit the Fredericks.com website's return section. This can provide comprehensive details on eligibility, time frames, and the return process, ensuring complete clarity before initiating a return....

What is your sizing guide?

Frederick's offers a variety of sizing options to accommodate different body types and preferences. The sizing guide typically includes To select the best fit, it is advisable to take accurate measurements using a flexible measuring tape. For bust measurements, measure around the fullest part of the bust; for the waist, measure around the natural waistline, and for hips, measure around the widest part of the hips. Once you have these measurements, you can easily compare them to the sizing chart provided by Frederick's. This guide helps individuals choose the most appropriate size for various products, including lingerie, sleepwear, and apparel. As sizing can vary by style and fabric, it is useful to refer to the specific garment details when making a selection. For the most accurate and updated information, check the sizing guide on the official Fredericks.com website....

Order Information

How long will it take to receive my order?

The delivery time for an order placed through Fredericks.com can vary depending on several factors. Generally, the processing time It is important to consider that factors such as holidays, weather conditions, and potential delays with shipping carriers can also affect delivery times. For the most accurate information regarding your specific order and its delivery schedule, it is advisable to check the order confirmation email you received after placing your order. You may also find more detailed shipping information on the current page of Fredericks.com, which may provide insights into various shipping options and estimated delivery times....

Can I cancel or change my order after it has been placed?

Once an order has been placed on Fredericks.com, the ability to cancel or change it depends on specific circumstances and timing. Generally, To determine the appropriate course of action, it is best to review the order status on the Fredericks.com website. There, customers will find detailed information regarding their order, including whether it is still eligible for modifications. If changes are necessary, it may be helpful to do so as soon as possible. Additionally, Fredericks.com typically provides guidelines and policies regarding order modifications in their customer service section. Customers can refer to this area for more specific instructions and details. Ultimately, for any urgent concerns, checking the current website for assistance is advisable, as it contains the most accurate and up-to-date information....

Can I track my order?

Fredericks.com typically provides tracking information for orders once they have been shipped. Customers can usually find their tracking Additionally, customers may also have the option to log into their account on Fredericks.com to access order history and tracking information. For individuals who have placed orders as guests, the order tracking feature may be available using the order number and the email address used during the purchase. To ensure accurate and up-to-date information, it is best to check the current web page for specific tracking procedures or other related inquiries....

Shipping Details

Do you offer international shipping?

Fredericks.com does indeed offer international shipping, allowing customers from various countries to enjoy their products. The specific...

What is the difference between standard and express shipping?

When considering shipping options at Fredericks.com, customers will typically encounter two primary choices: standard shipping and On the other hand, express shipping is designed for quicker delivery. This option usually ensures that orders arrive within one to three business days, depending on the chosen service and the shipping address. It is ideal for customers who need their purchases in a hurry, such as for special occasions or last-minute gifts. It is important for customers to review their specific shipping options at Fredericks.com during the checkout process, as the availability of these options may depend on the item being purchased and the shipping destination. Additionally, customers can often find more detailed information about shipping policies and estimated delivery times on the website....

Payment and Discounts

What payment methods do you accept?

Fredericks.com offers a variety of payment methods to accommodate their customers' preferences. Generally, they accept major credit...

Do you offer any discounts or promotions?

Fredericks.com frequently offers a range of discounts and promotions throughout the year to enhance the shopping experience. These...

Help me with my Fredericks.com customer service issue

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