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Flybe Customer FAQ

Top Answers & How-to Guides

What is Flybe's Phone Number?

The question we are asked most often is about how to talk to Flybe customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any age restrictions for unaccompanied minors traveling on Flybe?

Flybe has specific policies regarding unaccompanied minors to ensure their safety and well-being while traveling. Typically, unaccompanied For children aged five to fourteen, Flybe provides an unaccompanied minor service, which offers extra support and supervision throughout the journey. This service includes the assistance of cabin crew at check-in, boarding, and upon arrival at the destination. Parents or guardians are usually required to complete a form and pay a fee for this service at the time of booking. It is also important for adults traveling with the minor to be made aware of the specific guidelines and procedures involved to ensure a smooth travel experience. As policies may change, it is advisable for travelers to consult the current information available on the Flybe website for the most up-to-date details regarding age restrictions and the unaccompanied minor service....
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Payments and Fees

What types of payments does Flybe accept?

Flybe typically accepts a variety of payment methods to accommodate different customer preferences. Customers can often pay for their It is important for travelers to check Flybe's official website or booking platform for the most up-to-date information on accepted payment methods, as these can change based on different factors such as operational policies or regional availability. Additionally, customers may want to be aware of any potential transaction fees that could apply depending on the payment method they choose. Understanding these details can help ensure a smooth booking experience. Overall, Flybe aims to make the payment process as straightforward as possible for its customers, providing several options to make flight reservations convenient and accessible....

What are Flybe's baggage fees?

Flybe's baggage fees can vary depending on the route, the type of ticket purchased, and the weight and dimensions of the baggage. Generally, For checked baggage, Flybe offers different options that can incur fees. Passengers usually have the choice to purchase additional baggage allowances with specific weight limits, commonly around 15 kg or 23 kg. The fees associated with each checked bag can vary based on the flight destination and when the baggage is added, either during the booking process or at a later time. It is important to note that fees are generally lower when baggage is added during the initial booking rather than at the airport. Passengers are encouraged to check the current Flybe web page for the most accurate and up-to-date information regarding baggage fees, as these can change frequently. Additionally, specific routes may have different policies, so reviewing the details prior to travel is recommended to avoid any surprises at the airport....

What is Flybe's cancellation policy?

Flybe's cancellation policy is designed to provide customers with specific guidelines regarding changes or cancellations to their bookings. If a passenger cancels a flight, they may be eligible for a partial refund only if they chose a refundable fare. This tends to depend on the exact circumstances of the cancellation, such as when the cancellation occurs in relation to the scheduled departure time. It is important to note that certain fees may be deducted from any applicable refund, and these fees vary based on the airline’s policies at the time of cancellation. Flybe also reserves the right to make changes to their cancellation policy, especially during periods of significant operational changes or disruption, so it is advisable to always refer to their official website for the current terms and conditions. There, passengers can find additional details about how to proceed with cancellations, any applicable fees, and possible compensation depending on their particular situation....

Booking and Changes

Can I make changes to my booking online?

Yes, customers have the option to make changes to their Flybe bookings online, provided the specific terms and conditions of their...

Can I select my seat in advance?

Flybe does offer the option for passengers to select their seats in advance when booking their flights. This feature is particularly During the booking process on the Flybe website, passengers will see the option to choose their seats, and it is advisable to do so promptly, as the best seats might be taken quickly. Additionally, if a passenger does not select a seat during the booking stage, it may still be possible to choose one during the check-in process, subject to availability. For those seeking specific details about seat selection costs or procedures, visiting the official Flybe website can provide the most accurate and up-to-date information....

What should I do if my flight is delayed or canceled?

If a passenger experiences a flight delay or cancellation with Flybe, there are several steps they can consider taking to resolve the In the case of a delay, passengers should check the duration of the delay. If the delay is significant, airlines often provide updates and information regarding potentially affected connections or actions that can be taken. Passengers might be eligible for compensation or accommodations depending on the length of the delay and the reasons behind it. If a flight is canceled, passengers should check for alternative flights that Flybe might offer to accommodate them. Often, airlines will rebook affected passengers on the next available flights or provide options for refunds. It is prudent for passengers to gather all relevant information regarding their original itinerary before contacting customer service representatives, either online or through the customer service channels listed on the Flybe website. Additionally, passengers may wish to review their travel insurance policy, if applicable. Some policies cover disruptions due to delays or cancellations, enabling them to recover certain costs. For the most current details and specific policies related to delays and cancellations, passengers are encouraged to refer to the information available directly on the Flybe website....

Baggage and Personal Items

How much baggage am I allowed to carry?

Flybe has established specific baggage policies that are essential for passengers to consider when planning their travel. The allowed In addition to cabin baggage, passengers may also have the option to check in hold baggage, which is typically subject to a weight limit. The weight allowance for checked baggage may vary based on the fare category purchased. Passengers are encouraged to verify baggage allowances in advance to avoid any surprises at the airport. For additional details regarding specific baggage allowances, restrictions, and any potential fees for excess luggage, it is advisable to consult the current Flybe website. The website provides the most accurate and up-to-date information regarding baggage policies that individuals need to be aware of before their journey....

What is Flybe's policy for traveling with pets?

Flybe has specific policies regarding traveling with pets that passengers should be aware of. Generally, Flybe does not allow pets For other pets, such as cats and dogs, Flybe typically requires them to be transported in the cargo hold. This is usually arranged through a dedicated pet service, and it is essential for passengers to ensure that their animal is transported in an appropriate pet carrier that meets airline regulations. It is advisable for travelers with pets to confirm the specific requirements and conditions for pet travel through Flybe's official website. As policies and procedures may change over time, it is always a good idea to refer to the current web page for the most accurate and relevant information regarding pet travel and to familiarize oneself with any additional requirements for documentation and health checks that may apply prior to travel....

What items are prohibited on Flybe flights?

Flybe has specific guidelines regarding prohibited items on their flights, which align with general aviation security regulations. More specifically, items such as fireworks, flares, and any type of explosive materials are strictly prohibited. Additionally, flammable liquids like gasoline or lighter fluid should not be brought aboard. Sharp objects, including knives and scissors, are also not allowed in cabin baggage, though there may be exceptions for certain types of tools if stored in checked luggage. It is important to note that self-defense items, such as pepper spray or personal alarms, are typically banned as well. For the most up-to-date list of prohibited items and additional details, passengers are encouraged to review the relevant information available on the official Flybe website. This will help ensure that the travel experience is safe and compliant with aviation regulations....

Documentation and Policies

Do I need to print my boarding pass?

Flybe typically allows passengers to check-in online and obtain a digital boarding pass, which can be stored on a mobile device. This...

How can I join Flybe's frequent flyer program?

To join Flybe's frequent flyer program, individuals can typically visit the Flybe website and look for the section dedicated to the Once on the program page, prospective members can often find a registration or sign-up link. It is advisable to have relevant personal information ready, such as contact details and travel preferences, to complete the registration process smoothly. Additionally, once a member, participants may be able to track their mileage accumulation and redeem rewards through their online account. For the most accurate and current information regarding the program and enrollment procedures, it is suggested to refer to the official Flybe website to ensure all information is up to date....

What documents do I need to travel with Flybe?

When traveling with Flybe, passengers are generally required to present several important documents to ensure a smooth travel experience. Additionally, it is advisable to have printed or electronic copies of the booking confirmation and any relevant travel itinerary. This could be useful for check-in and boarding procedures. Depending on the destination, it may also be necessary to provide other documentation such as visas, health certificates, or any specific COVID-19 requirements that certain locations may have in place. It is always beneficial to check the latest travel requirements on the official Flybe website, as rules may vary based on the route and evolving regulations....

Travel Assistance and Services

Does Flybe offer any special assistance for disabled passengers?

Flybe is committed to providing a high level of service to all passengers, including those with disabilities or reduced mobility. They Once notified, Flybe can assist with services such as wheelchair support, assistance in navigating the airport, and help with boarding and disembarking the aircraft. Passengers requiring assistance can expect to receive help throughout their journey, from the moment that they arrive at the airport until they reach their final destination. It is also important for travelers to check the specific details regarding the type of assistance available, as well as any relevant policies that may be in place. This information can be easily found on the Flybe website, where the airline provides detailed guidance on the assistance services offered, including how to request these services during the booking process. For the most current information regarding special assistance, passengers may wish to refer to the official Flybe website....

Can I request a special meal on Flybe flights?

Flybe does offer passengers the option to request special meals for their flights, but it is important to note that these requests...

Are there any age restrictions for unaccompanied minors traveling on Flybe?

Flybe has specific policies regarding unaccompanied minors to ensure their safety and well-being while traveling. Typically, unaccompanied For children aged five to fourteen, Flybe provides an unaccompanied minor service, which offers extra support and supervision throughout the journey. This service includes the assistance of cabin crew at check-in, boarding, and upon arrival at the destination. Parents or guardians are usually required to complete a form and pay a fee for this service at the time of booking. It is also important for adults traveling with the minor to be made aware of the specific guidelines and procedures involved to ensure a smooth travel experience. As policies may change, it is advisable for travelers to consult the current information available on the Flybe website for the most up-to-date details regarding age restrictions and the unaccompanied minor service....

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