Finish Line Customer FAQ

Finish Line offers a no-questions-asked policy for returns and refunds. However, in order to qualify for a refund, you must meet several...

Finish Line offers it's customers multiple ways to return Finish Line items whether purchased online at FinishLine.com or in a Finish...

Finish Line typically allows customers to return items within thirty days of the purchase date. It is important for customers to retain...

Finish Line has a return policy that generally requires items to be in their original packaging for a return to be accepted. However,...

To return an item to Finish Line, it is generally recommended to have a receipt, as it serves as proof of purchase and helps to streamline...

Finish Line has a policy that allows customers to exchange items for a different color or size, provided certain conditions are met....

Yes, it is possible to return a gift that was purchased from Finish Line. The store is known for having a flexible return policy that Items should be returned in their original condition, with all tags attached, to ensure that a full refund or exchange can be processed. It is also advisable for individuals to check the specific return window, as policies may vary based on the purchase date or any promotional periods in effect. For detailed information about the return process, it can be beneficial to consult the relevant section on the Finish Line website. This will provide the most current policies and guidelines for return procedures....

Return and exchange policies for customized or personalized items at Finish Line are generally different from those for regular merchandise. However, if there are issues with an item, such as manufacturing defects or errors in customization, Finish Line may evaluate those situations on a case-by-case basis. It is always advisable to review the specific return policy provided at the time of purchase or to check the current web page for any updates or details regarding personalized items. If customers have further questions or require assistance regarding a specific order, they might find relevant contact information on the Finish Line website, where they can inquire directly for the most accurate guidance. It is important to be aware of these policies prior to making a purchase to avoid any confusion later on....

Finish Line typically requires a receipt for processing returns and refunds. However, if a customer does not have a receipt, they may...

Finish Line typically does not charge restocking fees for returning items. Their return policy is designed to be customer-friendly,...

Yes, items purchased with a gift card can be returned to Finish Line, but the specific return policy can vary based on location and It is important to note that Finish Line typically has a set timeframe for returns, usually within a certain number of days from the date of purchase. Customers should confirm whether the items are eligible for return and review any specific conditions that may apply, such as the state of the items. For detailed information on return policies and procedures, please refer to the current web page for specific guidelines related to gift card transactions....

Finish Line typically offers a return policy that allows customers to return items purchased online. However, the specifics of free...

The processing time for refunds at Finish Line can vary depending on several factors, including the payment method used for the original...

Finish Line typically processes returns and refunds using the original payment method utilized at the time of purchase. This means...

To check the status of a return with Finish Line, customers can usually start by visiting the official website at finishline.com, where Typically, customers may need to enter their order number and email address to retrieve specific details about their return status. If the return was initiated online, this information should allow customers to see if their return has been received and processed, as well as any information regarding refunds or exchanges. If a customer sent their return back using a pre-paid return label, they may also be able to track the shipping progress, which can provide additional insight into the return status. For further guidelines, reviewing the return policy on the website is recommended....

If a customer receives a damaged item from Finish Line, there are several steps that can be taken to address the situation effectively. Next, the customer should promptly visit the official Finish Line website, where they can navigate to the return and exchange section. This section will provide detailed information about the policies and procedures related to damaged items. Typically, customers will have the option to initiate a return or request an exchange for a defective product. It may be necessary to complete a return authorization form or provide specific information regarding the order to facilitate the process. If there are any questions during the return process or if further assistance is needed, customers should reference the website for contact details to reach the appropriate customer service team. Finish Line strives to provide a satisfactory resolution for any issues related to damaged items, ensuring that customers remain happy with their shopping experience....

To redeem rewards points at Finish Line, customers typically need to ensure that they are enrolled in the Finish Line rewards program. When customers are ready to make a purchase, they can utilize their rewards points by selecting the option to redeem them during the payment process. If redeeming points online, there should be a specific section during checkout where they can apply their points towards the total amount. It is important to note that there may be minimum point thresholds for redemption, and points usually need to be redeemed in increments or specific dollar amounts. Rewards points can often also be used alongside other promotions or discounts, enhancing the savings. For the most accurate and current information regarding the redemption process, including any potential restrictions or updates to the program, customers may want to visit the Finish Line website. There, they can find detailed guidelines and answers to frequently asked questions. ...

Using store credit at Finish Line is a straightforward process. First, it is essential to ensure that you have your store credit information When you visit a Finish Line store or shop online at FinishLine.com, simply proceed with your purchase as usual. At the checkout, whether in-store or online, you will be provided with the option to apply your store credit. In a physical store, you can present your store credit card or mention your account details to the cashier. If shopping online, there will be a section during the checkout process where you can enter the store credit information. Once you have applied your store credit, the total amount of your purchase will be adjusted accordingly. If your purchase exceeds the amount of your store credit, you can pay the remaining balance using another form of payment. It is advisable to check the current policies regarding store credit on the Finish Line website for any specific details or updates....