Extra Space Storage Customer FAQ

Yes, customers can modify their reservations at Extra Space Storage. The process typically allows for adjustments to be made regarding...

Extra Space Storage offers varying access hours for its facilities, and many locations do provide 24-hour access to storage units. To find out the exact access hours for a specific location, customers can look up the facility on the Extra Space Storage website. Each listing will detail the access hours, ensuring customers have the information necessary to plan their visits. Always be sure to check the specific terms associated with your storage unit to confirm the access you will have....

Reserving a storage unit with Extra Space Storage is a straightforward process that can be accomplished online or in person. To begin, After choosing a unit, the next step is to follow the prompts to fill out the reservation form. This may include providing basic personal information, such as name, email address, and phone number. It is important to review the terms and conditions before finalizing the reservation. For those who prefer to reserve a unit in person, they can visit their chosen location during business hours. The knowledgeable staff at that location will be happy to assist with the reservation process and answer any questions regarding unit options, pricing, and access. For specific details or further information, individuals may want to look on the Extra Space Storage website. The site contains helpful resources and often has current promotions that could be beneficial....

Access hours for Extra Space Storage can vary depending on the specific location. Typically, facilities offer access hours that range...

Extra Space Storage often provides a selection of moving supplies for purchase at their locations. While offerings may vary by facility,...

If a customer forgets their access code for Extra Space Storage, there are a few steps they can take to regain access. First, it is There may also be specific instructions listed regarding how to proceed in the event of forgotten access codes. Additionally, customers can look for contact information on the website to discuss the matter directly with a representative. Customer service teams typically assist in these situations, helping to verify identity and provide a new access code if necessary. Ensuring the safety and security of units is a priority for Extra Space Storage, so procedures are in place to help customers regain access to their belongings efficiently....

Extra Space Storage offers a variety of security features designed to ensure the safety and protection of customers’ belongings. One Another important aspect of security at Extra Space Storage is the presence of on-site management. Usually, a staff member is available during business hours, providing an extra set of eyes and ears on the premises. Additionally, some locations have individual unit alarms, which alert customers in the event of unauthorized access to their specific storage unit. This feature can provide peace of mind, knowing that one's belongings are being actively monitored. Climate-controlled units are available at select locations, which not only protect sensitive items from extreme temperature fluctuations but also contribute to the overall security by providing an added layer of protection against potential environmental damage. Furthermore, customers can often purchase locks that are designed to provide enhanced security for their specific unit. For the most accurate information regarding the specific security features offered at a particular Extra Space Storage location, it is advisable to check the current web page or contact the facility directly....

Extra Space Storage typically does provide some options for insurance coverage for items stored within their facilities. It is important...

Extra Space Storage accepts a variety of payment options to make it convenient for customers to manage their accounts. Typically, customers Customers also have the opportunity to pay in person at the facility, by phone, or online through the Extra Space Storage website. It is important for individuals to check with their specific storage facility for any unique payment options or policies that may apply, as these can vary by location. For the most accurate and up-to-date information regarding payment methods, it is advisable to visit the Extra Space Storage website....

Extra Space Storage often provides various promotional offers and discounts that may include special rates for long-term rentals. These...

Extra Space Storage offers a variety of storage unit sizes to accommodate different needs, making it easier for customers to find the For those with more significant storage needs, Extra Space Storage provides sizes such as 10 x 10 feet, which can comfortably fit the contents of a one-bedroom apartment. The 10 x 15 feet unit is ideal for those needing extra space, capable of accommodating larger items or additional furniture. There are even larger options, including 10 x 20 feet and beyond, which are suitable for storing the contents of a multi-bedroom home or larger businesses in need of inventory storage. Additionally, Extra Space Storage offers climate-controlled units, which are beneficial for keeping sensitive items safe from extreme temperatures and humidity. When considering a storage unit, it is advisable to assess the specific needs regarding space requirements carefully. For detailed information on available sizes and features, visiting the current website may provide additional insights and help in making an informed decision....

Extra Space Storage has specific policies regarding prohibited items to ensure the safety and security of all customers and their belongings. Stolen goods or items that violate local laws are strictly forbidden. Customers should also refrain from storing any items of significant value that might not be covered under their insurance policies, which Extra Space Storage encourages customers to consider. It is advisable to review the exact list of prohibited items, as guidelines can vary by location and may be subject to change. For the most current information and a comprehensive understanding of what cannot be stored, it is best for customers to check the relevant web page for details specific to their storage unit location. This ensures compliance with all policies and provides clarity on what can be safely stored....

Yes, Extra Space Storage offers climate-controlled storage units at many of their facilities. Climate-controlled storage is designed In climate-controlled units, the temperature and humidity are regulated to create a stable environment that helps prevent damage caused by fluctuations in the weather. This type of storage can provide peace of mind, knowing that your valued possessions are being stored under optimal conditions. To find out if a specific Extra Space Storage location offers climate-controlled units, it is advisable to check the details provided on their current website. This information will typically include the different types of units available, pricing, and specific features of each facility....

To manage your Extra Space Storage account online, you can visit the official website at extraspace.com. Once there, you can access Once logged in, you will be able to perform various actions related to your account. You can pay your bill online, view your payment history, update your personal information, and even manage your storage unit preferences. Additionally, Extra Space provides tools to review your lease terms and check any upcoming due dates for payments, ensuring you stay on top of your responsibilities. If you encounter any issues while managing your account online, the website usually includes a help section with answers to common questions. For further assistance, you can look for the contact information on the site, as it may provide additional resources or support options. Managing your account online can be a convenient way to keep track of your storage needs....

Terminating a rental agreement with Extra Space Storage typically involves a few straightforward steps. First, it is important to review Customers should also be aware of any final billing or payment processes that may apply, such as settling any outstanding fees before vacating the unit. Once the unit is emptied, it is advisable to conduct a final walk-through to ensure it is in good condition, as this can affect any potential security deposit returns. For the most accurate guidance regarding the specific facility and rental agreement, checking the Extra Space Storage website may provide helpful information and contact details....