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Europcar Customer FAQ

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What is Europcar's Phone Number?

The question we are asked most often is about how to talk to Europcar customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Report an Overcharge on My Account to Europcar?

Europcar is a European leader in car rental with stations in over 140 countries. To report overcharges, visit Europcar.com, click "Help,"...

What types of insurance coverage are available with Europcar rentals?

When renting a vehicle from Europcar, customers can typically choose from several types of insurance coverage to ensure a more secure Collision Damage Waiver provides coverage in the event of damage to the rental vehicle due to an accident. This coverage can significantly reduce the amount of liability the customer holds for damages, although certain excess amounts may still apply. Customers often have the option to reduce this excess by purchasing additional protection. Theft Protection is designed to cover customers against potential financial losses resulting from theft of the rental vehicle or any attempted theft. Like Collision Damage Waiver, this coverage typically has an excess that the customer may be responsible for, and they can often opt for additional coverage to reduce this amount. Third-Party Liability Insurance is generally included in most Europcar rentals and provides coverage for damages or injuries caused to other people or their property while driving the rental vehicle. This coverage is essential for legal compliance and for protecting the customer from significant financial liability. Additionally, Europcar may offer options for personal accident insurance, which covers medical expenses or accidental death for the driver and passengers. It is advisable for customers to review the specific insurance options available at their rental location, as coverage can vary by country and specific rental terms. For precise information and the latest offerings, customers are encouraged to check the Europcar website or their rental agreement....
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Recent Europcar Customer Questions

We have rented a car with Europcar at Shannon Airport and the driver ages are 71 and 80. Do we need any documents beside driver licenses?

When renting a car with Europcar, in addition to valid driver licenses for both drivers, you may need to provide a credit card in the main driver's name for the deposit and payment. It's also advisable to have proof of identification, such as a passport, and any additional documents required due to age restrictions or rental policies in place. Please check the specific terms and conditions applicable to your rental.
Asked Apr 24, 2025 2:47 PM

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Payment and Charges

How Do I Report an Overcharge on My Account to Europcar?

Europcar is a European leader in car rental with stations in over 140 countries. To report overcharges, visit Europcar.com, click "Help,"...
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What are the accepted forms of payment when renting a car from Europcar?

Europcar accepts various forms of payment when renting a vehicle, providing customers with flexibility. Commonly accepted payment methods In some locations, Europcar may also accept debit cards, but this may vary by country or rental location. It is advisable for customers to check the specific terms and conditions applicable to their rental agreement, as there may be additional requirements or restrictions based on local policies. For the most accurate and up-to-date information regarding accepted payment methods, customers are encouraged to refer to the official Europcar website or the relevant booking page. This ensures that they have all the necessary details before making a reservation....
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Do I need to provide a deposit when renting a car from Europcar?

When renting a car from Europcar, customers are typically required to provide a deposit, which is often taken as a hold on the credit It is important for customers to note that while the deposit is held on their credit card, it may temporarily reduce the available credit limit. This hold is usually released upon the completion of the rental, provided that there are no damages or outstanding fees associated with the rental. For specific details regarding deposit amounts and policies, it is advisable to review the terms and conditions outlined on Europcar's official website or consult the rental agreement at the time of pickup. This will ensure that customers have the most accurate and up-to-date information relevant to their specific rental circumstances....
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Are there any additional fees or surcharges that I should be aware of when renting a car from Europcar?

When renting a car from Europcar, customers should be aware that there may be additional fees or surcharges that could apply to their Customers might also encounter fees related to fuel service options. For instance, if a customer selects a prepaid fuel option or returns the car with less fuel than when it was picked up, this could result in extra costs. In addition, some locations may charge for equipment rentals, such as child seats or GPS systems. It is also important to consider the possibility of insurance add-ons. While basic insurance coverage is typically included in the rental rate, additional coverage for damage or personal effects may be available for an extra charge. Customers should carefully review the terms and conditions as well as the rental agreement to understand all potential costs before finalizing their booking. For up-to-date details regarding fees, it is advisable to check the current Europcar website or specific terms associated with the chosen rental location. This will ensure clarity on any additional charges that may be relevant for the specific reservation....
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Reservation Management

Can I modify or cancel my Europcar reservation online?

Yes, Europcar does provide options for modifying or cancelling reservations online, depending on the terms of your booking. Customers However, it is important to note that modification and cancellation policies may vary based on the type of fare you selected when booking. Some rates may have restrictions or fees associated with changes, while others may allow for more flexibility. To find the most accurate and up-to-date information regarding your reservation and the options available to you, it is advisable to check the relevant sections of the Europcar website. This will provide you the clarity you need and access to specific contact information if further assistance is required....
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Can I return my Europcar rental car to a different location?

Yes, Europcar generally allows customers to return their rental cars to a different location from where they picked them up. This service...
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What do I need to bring to pick up my rental car from Europcar?

When picking up a rental car from Europcar, there are several important items that customers typically need to bring along. Firstly, Second, customers should bring a valid credit or debit card in their name. This card will be used for the security deposit as well as the rental payment. It is crucial to ensure that there are sufficient funds available on the card to cover any potential incidental charges. Lastly, it is advisable to have a copy of the rental confirmation. This document contains essential information regarding the booking, including the reservation number and contact details. Customers should also check the specific requirements listed on the Europcar website, as these can vary based on location and rental circumstances. Overall, being prepared with these documents will help to facilitate a smooth pickup process....
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Rental Policies

What is Europcar's age policy for renting a car?

Europcar's age policy for renting a car generally stipulates that the minimum age of rental is typically twenty-one years old. However, Furthermore, Europcar may require drivers over a certain age, often seventy or older, to present additional identification or may impose specific terms regarding vehicle options and rental conditions. It is advisable for individuals to check the current Europcar website for detailed and specific information relevant to their location, as policies may change and different countries may have unique regulations. This will ensure that potential renters can make informed decisions regarding their car rental needs....
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What is Europcar's fuel policy for rental cars?

Europcar's fuel policy for rental cars varies based on the terms agreed upon at the time of booking. Generally, there are a few common Another option may be the "Pre-purchased Fuel" policy. With this choice, the customer pays upfront for a full tank of fuel and can return the car with any amount of fuel remaining, thus eliminating the need to refuel before returning the vehicle. This option might be convenient for those who prefer not to worry about refueling at the end of their rental period. It is crucial for customers to review the specific fuel policy details included in their rental agreement, as these policies may differ based on location, vehicle type, and booking conditions. For the most current information, it is advisable to check the Europcar website, where the policies are clearly outlined....
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What is Europcar's policy on smoking or pets in rental cars?

Europcar's policy regarding smoking and pets varies by location and the specific rental agreement. Generally speaking, smoking is often As for pets, Europcar's stance typically depends on the vehicle type and the rental terms. Some locations allow pets but may have specific regulations in place, such as additional cleaning fees or restrictions on certain vehicle categories. It is advisable for customers to carefully review the rental agreement and any terms provided at the time of booking to ensure compliance with the policies in place at their designated location. For the most accurate and up-to-date information regarding smoking and pet policies, customers should refer to the official Europcar website where contact information and detailed rental conditions can be found....
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What is Europcar's policy on late returns?

Europcar's policy on late returns generally stipulates that customers may incur additional charges if they return their rental vehicle In some cases, if customers anticipate being late, Europcar encourages them to communicate with the local branch where they rented the vehicle. This proactive approach may assist in minimizing any potential charges, depending on availability and specific circumstances. For the most accurate and detailed information regarding late return policies, customers are encouraged to consult the terms and conditions provided in their rental agreement or check the official Europcar website. This will ensure that they have the most current and relevant information regarding any late return fees or procedures....
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Safety and Support

Can I rent a car from Europcar if I have points on my driving record?

When considering renting a car from Europcar, it is generally important to understand that Europcar, like many car rental companies, Individuals with points on their driving record are encouraged to read the terms and conditions thoroughly before proceeding with a rental. This information is usually available on Europcar's website, where they outline the rental requirements and any restrictions based on driving history. It may also be helpful to review any specific country regulations, as rental policies can vary depending on the location. While it is advisable to check the current details on Europcar's website to ensure accurate and up-to-date information, ultimately, the decision will depend on the company's policies and the specifics of the renter's driving history....
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How does Europcar handle breakdowns or accidents during my rental?

Europcar has established procedures in place to assist customers who experience breakdowns or accidents during their rentals. The company In the event of a breakdown, the first step is usually to contact the designated emergency number provided in the rental documentation. Europcar provides information regarding this number along with instructions on what to do in case of a breakdown or accident. It is important for customers to have their rental details and location information at hand to facilitate a swift response. If an accident occurs, customers should first ensure their safety and the safety of others involved. It is advised to document the incident thoroughly, including taking photographs of any damages and collecting relevant information from any other parties involved. Afterward, reporting the accident to Europcar is essential, as they will guide customers through the necessary steps to handle the situation, which may include assessing damage and arranging for a replacement vehicle if needed. For specific inquiries or more detailed information, it would be beneficial for customers to refer to the relevant web page for detailed guidance and assistance....
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Additional Services

Does Europcar offer child safety seats or GPS navigation devices for rent?

Yes, Europcar does offer additional equipment such as child safety seats and GPS navigation devices for rent. When you make a reservation,...
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Can I add additional drivers to my Europcar rental agreement?

Yes, Europcar allows customers to add additional drivers to their rental agreements. Typically, there will be specific policies in If you have already obtained your vehicle, you may be able to add an additional driver directly at the rental location. For the most accurate and detailed information regarding this service, it is beneficial to refer to the current Europcar website or check the terms of your rental agreement....
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What types of insurance coverage are available with Europcar rentals?

When renting a vehicle from Europcar, customers can typically choose from several types of insurance coverage to ensure a more secure Collision Damage Waiver provides coverage in the event of damage to the rental vehicle due to an accident. This coverage can significantly reduce the amount of liability the customer holds for damages, although certain excess amounts may still apply. Customers often have the option to reduce this excess by purchasing additional protection. Theft Protection is designed to cover customers against potential financial losses resulting from theft of the rental vehicle or any attempted theft. Like Collision Damage Waiver, this coverage typically has an excess that the customer may be responsible for, and they can often opt for additional coverage to reduce this amount. Third-Party Liability Insurance is generally included in most Europcar rentals and provides coverage for damages or injuries caused to other people or their property while driving the rental vehicle. This coverage is essential for legal compliance and for protecting the customer from significant financial liability. Additionally, Europcar may offer options for personal accident insurance, which covers medical expenses or accidental death for the driver and passengers. It is advisable for customers to review the specific insurance options available at their rental location, as coverage can vary by country and specific rental terms. For precise information and the latest offerings, customers are encouraged to check the Europcar website or their rental agreement....
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