Updated

Epix Customer FAQ

Top Answers & How-to Guides

How do I Contact Epix Customer Service?

The question we are asked most often is about how to talk to Epix customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I stay informed about new releases on Epix?

One effective way to stay informed about new releases on Epix is to regularly check the official Epix website, where updates about Social media platforms can also serve as valuable resources. Following Epix on platforms like Twitter, Facebook, and Instagram allows users to get real-time updates about new releases, trailers, and special announcements. Moreover, depending on the streaming service or cable provider you use to access Epix, you may receive notifications or alerts about new content added to the platform. Always ensuring to review your account settings for notifications can enhance your experience by keeping you in the loop. Keeping an eye on entertainment news websites may also help uncover upcoming releases and highlights featured on Epix....

Are there parental controls available on Epix?

Epix provides an option for parental controls to help parents manage what their children can watch on the platform. This feature allows It is important for parents to regularly review these settings to ensure they align with their family's specific viewing preferences and guidelines. Additionally, keeping an eye on the movies and shows available on Epix will help in selecting appropriate content. For the most accurate and up-to-date guidance on using parental controls, users may want to refer directly to the help section on the Epix website, which offers detailed instructions and additional resources. This ensures that parents are equipped with the information they need to make the best choices regarding their children's viewing experiences on the platform....
Ask any question you have about Epix customer service, get an answer now.

Recent Epix Customer Questions

I was charged twice for Epix Entertainment service that I didn’t sign up for

We recommend checking your account for any active subscriptions and reviewing your payment history. If you notice any discrepancies, there is a link to the most up-to-date contact information right here on this page that you are viewing, where you can seek assistance.
Asked Nov 25, 2025 7:02 PM

Help me with my Epix customer service issue

Subscription Information

How do I subscribe to Epix?

Subscribing to Epix is a straightforward process that can typically be done online. To start, you will need to visit the official Epix Epix may offer different subscription plans, so you can choose the one that best fits your viewing preferences. After completing the registration and payment process, you will gain access to the vast library of movies and shows available on Epix. It is important to note that you might also find Epix as part of certain cable or streaming services, so exploring those options might offer additional convenience. Be sure to check the current web page for any updates or specific subscription details....

Is there a free trial for Epix?

Epix typically offers a free trial period for new subscribers, which can vary in length depending on current promotions and partnerships...

Does Epix offer any bundle deals with other services?

Epix does not typically promote any specific bundle deals directly on its platform. However, it is available through a variety of streaming Additionally, some streaming platforms may allow you to subscribe to Epix as an add-on to an existing subscription, particularly if you already have services like Amazon Prime Video or Hulu. This approach helps streamline access to various content while potentially saving money. It is advisable to check with your current service provider or the Epix website for the latest offerings in terms of possible bundles or promotions that may be available. The information regarding partnerships and bundling options can change frequently, so visiting the official pages can be a useful way to stay informed about any current deals or new opportunities to enjoy Epix content more affordably....

What is the cancellation policy for an Epix subscription?

Epix does not have a standard cancellation policy that applies to all users, as the cancellation process may vary depending on the If the subscription was obtained through a third-party service, such as Amazon Prime or another streaming platform, the cancellation policy would follow the terms and conditions of that service. Users are encouraged to review the specific details pertaining to their subscription on the current webpage or directly through their account settings for the most accurate information....

Content Availability

What types of original programming does Epix offer?

Epix offers a diverse range of original programming that appeals to a wide audience, creating a unique viewing experience for its subscribers. In addition to feature films, Epix provides original series that encompass engaging storytelling and character development. These series often tackle contemporary themes and feature strong performances, making them appealing to viewers looking for quality television. Notable titles include dramas, comedies, and thrillers that have garnered critical acclaim and a dedicated fan following. Epix also invests in documentary programming that explores a range of subjects, from cultural phenomena to social issues. These documentaries tend to offer a deep dive into their topics, providing insight and perspective that can educate and entertain viewers. Furthermore, the network occasionally presents specials and event programming that might include concerts, stand-up comedy, or limited event series. This variety ensures that there is always something fresh and exciting available for subscribers. For the latest developments in Epix's original programming offerings, as well as details about upcoming releases, it is beneficial to check their official website routinely. This platform will provide the most current information about what is available for viewing....

What content is available on Epix?

Epix offers a diverse selection of content that appeals to a wide range of audiences. The platform primarily focuses on movies, which The network also has a strong commitment to providing exclusive content, which means that viewers can discover films and series that may not be readily available on other streaming platforms. Furthermore, Epix often showcases special events, such as original specials and concert films, broadening its offerings beyond traditional movie and television fare. Viewers interested in accessing this rich library of content can check the current web page for the latest offerings, as the selection may change frequently. Overall, Epix strives to provide engaging entertainment for film lovers and television enthusiasts alike....

Can I download content from Epix to watch offline?

Epix offers an option to download select content for offline viewing, but this feature is primarily available through the Epix app To access the download feature, users should ensure they have the latest version of the Epix app and check the specific titles they wish to download for their availability. Typically, downloaded content will have a limited viewing period, so it is advisable to review the terms and conditions associated with offline viewing within the app. For additional details regarding downloading capabilities, users may want to refer to the current information available on the Epix website....

Does Epix have any live TV options?

Epix primarily focuses on providing on-demand streaming options for its subscribers. This means that users can enjoy a wide variety For those interested in experiencing live television, it is worth noting that various streaming services that include Epix in their channel lineup may also offer live TV options. These services, such as certain cable alternatives, might provide the flexibility of watching live broadcasts along with access to Epix content. To find the most current information regarding Epix's offerings and any possible changes in service structure, visiting their official web page is recommended, as it typically contains updated details about programming, features, and any special offerings....

Account Management

How can I stay informed about new releases on Epix?

One effective way to stay informed about new releases on Epix is to regularly check the official Epix website, where updates about Social media platforms can also serve as valuable resources. Following Epix on platforms like Twitter, Facebook, and Instagram allows users to get real-time updates about new releases, trailers, and special announcements. Moreover, depending on the streaming service or cable provider you use to access Epix, you may receive notifications or alerts about new content added to the platform. Always ensuring to review your account settings for notifications can enhance your experience by keeping you in the loop. Keeping an eye on entertainment news websites may also help uncover upcoming releases and highlights featured on Epix....

Are there parental controls available on Epix?

Epix provides an option for parental controls to help parents manage what their children can watch on the platform. This feature allows It is important for parents to regularly review these settings to ensure they align with their family's specific viewing preferences and guidelines. Additionally, keeping an eye on the movies and shows available on Epix will help in selecting appropriate content. For the most accurate and up-to-date guidance on using parental controls, users may want to refer directly to the help section on the Epix website, which offers detailed instructions and additional resources. This ensures that parents are equipped with the information they need to make the best choices regarding their children's viewing experiences on the platform....

How can I change my payment information for Epix?

To change your payment information for Epix, you will generally go through the account management section of the service you are using...

Streaming and Devices

What streaming devices are compatible with Epix?

Epix offers compatibility with a wide range of streaming devices, ensuring that viewers can easily access their favorite movies and Moreover, viewers can also stream Epix content on mobile devices, including iOS and Android smartphones and tablets, by using the Epix mobile app. Users who enjoy watching on their desktop or laptop can visit epix.com and enjoy streaming directly from the web browser. It is always recommended to ensure that the device's operating system is up to date to guarantee optimal performance. For a comprehensive list of the supported devices, users may wish to visit the official Epix website, where they can find additional information and any updates regarding device compatibility....

Can I watch Epix on multiple devices?

Yes, you can watch Epix on multiple devices. Epix typically allows users to stream content on a variety of platforms, including smartphones, However, it is important to note that the number of devices that can stream simultaneously may vary depending on the terms of the subscription. Subscribers usually have the ability to download content for offline viewing, which further enhances the experience and allows for access to movies and shows even without an internet connection. To get the most accurate and detailed information about device compatibility and streaming limits, it is advisable to visit the current Epix website. This will ensure that users have access to the latest updates on supported devices and any specific conditions that may apply to their account....

How can I access Epix outside of the United States?

Accessing Epix from outside of the United States can be a bit of a challenge, as the service is primarily intended for viewers within It is important to choose a reputable VPN service, as the performance and reliability can vary. Additionally, users should ensure that the VPN has servers in multiple locations, as this can enhance the chances of successfully accessing streaming services. Once connected to a U.S. server, users should visit the Epix website or app, where they can log in or sign up for an account if they do not already have one. However, some users may run into compatibility issues or streaming restrictions. Therefore, the experience may not always be seamless, and the quality of the connection can vary based on the VPN service. For those who encounter difficulties or require specific details about account access policies and international usage, checking the terms of service or browsing the official Epix website may provide more clarity. This way, users can stay informed about any changes in accessibility regarding international viewing....

What should I do if I have trouble streaming on Epix?

If a user experiences difficulty streaming on Epix, it is important to follow a few troubleshooting steps to identify and possibly Next, clearing the cache and cookies in the web browser or app being used can often help clear up issues related to temporary files and data. If using a specific device, checking for any updates to the Epix app or the device's operating system is also advisable, as outdated software can lead to playback problems. Restarting the device or app can sometimes resolve streaming issues. This simple action can refresh the system and clear any minor glitches. If streaming is still problematic, users may want to try accessing Epix on a different device or web browser to determine if the issue is device specific. Another possible step is to ensure that there are no ongoing service outages or maintenance checks that may be affecting the streaming service. Users can typically find this information on the official Epix website or through social media channels. If issues persist after trying these suggestions, it may be beneficial for users to consult the help and support section of the Epix website, where they can find detailed information about common problems and solutions. It is always a good idea to look for contact information on the current web page if further assistance is required. By following these steps, users can often resolve their streaming issues and return to enjoying their favorite content on Epix....
We look to the Epix issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Epix issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated