EVA Air Customer FAQ

If you have lost an item on EVA Air, you can find in lost and found. Checking the lost and found at EVA Air is simple. You may do it...

EVA Air is committed to providing assistance for passengers with disabilities to ensure a comfortable and enjoyable travel experience. To ensure that these services are available, it is recommended that passengers inform EVA Air about their specific needs at the time of booking or as early as possible before their flight. This proactive communication helps the airline make the necessary arrangements and provide the appropriate support. Additionally, EVA Air provides accessibility information on their official website, including details on services available for disabled passengers. For further information on how to access these services, you may want to visit the EVA Air website directly, where you can find the most current and comprehensive information tailored to your needs....

Do you need to make any changes to your flight with EVA Air? Having to change or cancel your flight can be a huge inconvenience. EVA...

EVA Air offers several options for passengers who wish to upgrade their tickets. The primary way to upgrade is through the use of frequent In addition to using miles, passengers may also have the opportunity to purchase an upgrade directly from the airline. This is typically available during the booking process, but it may also be offered later through the “Manage Booking” section of the EVA Air website. Availability for upgrades can depend on the specific flight and demand, so it is wise to act quickly if there is a desire to enhance one’s travel experience. EVA Air occasionally offers promotional upgrade prices, which can be a cost-effective means of improving one's ticket class. Passengers can also inquire about upgrades at the airport during check-in, although the chances of securing an upgrade this way may vary based on seat availability. For the most current information regarding upgrade options and availability, it is best to visit the official EVA Air website, which includes details on policies, prices, and procedures for upgrades....

EVA Air offers several options for booking group trips, catering to various needs and preferences. Groups typically consist of ten To initiate the group booking process, individuals or representatives can contact EVA Air by filling out a group request form available on their official website. This form allows groups to specify their travel details, such as destinations, travel dates, and other requirements. Once the request is submitted, EVA Air's group sales team will reach out to provide a quote and further guidance. In addition to favorable group rates, EVA Air may offer benefits such as flexible payment terms, seat selection options, and other customizable services based on the group's specific needs. Groups may also receive assistance with itinerary changes and other logistical considerations. Always check the official EVA Air website for the most current information regarding group travel, as policies and offers may vary. The website provides up-to-date details on the group booking process and related services....

EVA Air's baggage allowance can vary depending on several factors, including the class of service, the specific route, and the type As for carry-on baggage, EVA Air generally permits one piece of carry-on luggage and one personal item, such as a laptop bag or purse. The total dimensions for the carry-on must not exceed a specified limit, often around forty-five inches or one hundred fifteen centimeters when adding length, width, and height. It is always advisable for passengers to consult the official EVA Air website for the most current and exact details regarding baggage policies, as these may change....

EVA Air has specific regulations when it comes to traveling with pets, ensuring the safety and comfort of both passengers and animals. For larger pets that cannot be accommodated in the cabin, EVA Air allows them to be transported in the cargo hold. In this case, the pet must be placed in an IATA-approved travel crate that meets safety and ventilation requirements. It is important to note that there may be additional restrictions for specific destinations, such as health certificates, import permits, or quarantine regulations, so travelers should familiarize themselves with these requirements ahead of time. Additionally, there may be limitations on certain breeds that are not permitted due to safety concerns. Travelers are encouraged to make arrangements well in advance of their flights, as there are often a limited number of spaces available for pets in the cabin. For the most accurate and detailed information regarding travel with pets on EVA Air, it is advisable to visit their official website, where you can find the current guidelines and policies related to pet travel....

EVA Air offers a comprehensive inflight entertainment system designed to enhance the travel experience for passengers. This system The user-friendly interface makes it easy for passengers to browse content and create a personalized entertainment experience. For long-haul flights, EVA Air often provides an extensive selection of entertainment options to keep travelers engaged during their journey. It is advisable to check the current web page for the latest information about the inflight entertainment system, as offerings may vary based on the aircraft and flight route....

Yes, passengers can request special meals on EVA Air. The airline offers a variety of meal options to accommodate different dietary...

EVA Air offers several options for accessing its airport lounges, primarily for their premium passengers and those who hold certain Additionally, EVA Air allows access to its lounges for a fee or through lounge membership programs. Passengers flying in premium economy class may have the option to purchase a day pass for lounge access depending on the specific airport. It is always advisable to check the current web page concerning lounge access policies, as they may vary by location, membership status, and specific airline partnerships. Different airports may have varying lounge facilities, so travelers should be aware of what is available at their departure airport....

EVA Air offers a frequent flyer program called Infinity MileageLands. This program is designed to reward passengers for their loyalty As members accumulate miles, they can redeem them for a variety of rewards. This includes flight upgrades, free tickets, and other travel-related rewards. The program offers different membership tiers, including Silver, Gold, and Diamond, each providing increasingly valuable benefits. These benefits can include priority boarding, additional baggage allowance, access to airport lounges, and higher mile earning rates for flights. Infinity MileageLands also offers opportunities to earn miles through promotions, such as bonus miles for flying specific routes or using certain partners. Furthermore, members have the option of sharing or transferring miles under certain conditions, which adds flexibility in utilizing accrued miles. For those who enjoy flying with EVA Air, joining the Infinity MileageLands program can enhance the travel experience by providing additional rewards and benefits. Members can track their miles and manage their accounts through the EVA Air website, where they will also find information on how to enroll, the current promotions, and detailed terms and conditions regarding mile redemption. Overall, Infinity MileageLands is a valuable program for frequent travelers, encouraging loyalty while providing opportunities for meaningful rewards. For more specific details and any updates, members and prospective members may want to check the official EVA Air website....

EVA Air accepts a variety of payment methods to facilitate bookings for their passengers. Most commonly, major credit cards including...