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Dress Barn Customer FAQ

Top Answers & How-to Guides

What is Dress Barn's Phone Number?

The question we are asked most often is about how to talk to Dress Barn customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I sign up for email notifications for new arrivals?

Yes, Dress Barn offers the option to sign up for email notifications regarding new arrivals. This service allows customers to receive...
Ask any question you have about Dress Barn customer service, get an answer now.

Recent Dress Barn Customer Questions

I returned Mademoiselle Lace Cocktail Dress from order 1676667. I want to know how to go about using credit and how much.

Once your return has been processed and approved, you will receive credit in the form of a gift card, which will be emailed to you. The amount will be equivalent to the price of the returned item, less any applicable fees or deductions. You can redeem this gift card when purchasing from Dress Barn either online or in-store. During the checkout process, there will be an option to enter your gift card code. Enter the code and the amount will be deducted from your total. Please ensure you enter the code accurately.
Asked Mar 1, 2024 9:55 PM

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Order Tracking and Returns

How can I track my order?

To track an order from Dress Barn, customers can visit the Dress Barn website and navigate to the order tracking section. Typically,...

What is Dress Barn's return policy?

Dress Barn has a customer-friendly return policy designed to facilitate easy returns and exchanges. Customers have the ability to return For returns, customers may choose to either return items in-store or send them back via mail. If returning by mail, customers are typically advised to use the original packaging to ensure that the items are well protected during the return transit. It is important to note that certain items may be non-returnable, such as undergarments or swimwear for hygiene reasons. For the most current and detailed information regarding return procedures and any specific exclusions, customers may refer to the return policy section on the Dress Barn website. This page often contains useful guidance on how to initiate a return, obtain a return label, and any other relevant instructions....

Can I return items bought online in-store?

Dress Barn has a flexible return policy that generally allows customers to return items purchased online to physical store locations....

How long does it take to process a return?

The processing time for a return at Dress Barn typically depends on several factors including the return method chosen and the conditions Dress Barn encourages customers to retain tracking information for returned items to ensure there are no discrepancies. It is advisable to review the current return policy on the Dress Barn website for specific details regarding the return process, including possible exceptions or additional guidelines. This can provide more clarity on the expected timeline and any requirements that may need to be fulfilled for a smooth return experience....

What do I do if I received the wrong item?

If one has received the wrong item from Dress Barn, the first step is to double-check the order confirmation to ensure there was no One should look for the return instructions on the current web page, as these typically outline the process for returning incorrect items. Dress Barn usually provides options for refunds or exchanges, depending on the circumstances. It is important to act promptly, as there may be a time limit on returns. If more specific guidance is needed, checking the website's customer service section for additional details is a good approach....

Shipping and Payment

What payment methods does Dress Barn accept?

Dress Barn typically accepts a variety of payment methods to ensure convenience for its customers. Customers can generally use major...

Does Dress Barn offer free shipping?

Dress Barn generally offers promotions related to shipping, including free shipping options, but these can vary based on specific terms...

Do you offer international shipping?

Dress Barn primarily focuses on providing services within the United States. As for international shipping, it may not be commonly...

Promotions and Loyalty

Can I use multiple promo codes on a single order?

Dress Barn generally allows only one promotional code to be applied per order. This policy helps maintain clarity and simplicity during...

Does Dress Barn offer a loyalty program for frequent shoppers?

Dress Barn does have a loyalty program designed to reward frequent shoppers. This program typically offers members various benefits, In addition to earning points, members of the program may also receive personalized promotions based on their shopping preferences, making it easier for them to find items that they love. It is important for interested shoppers to sign up for the loyalty program to take full advantage of these benefits and offers. For the most accurate and current details regarding the loyalty program, including how to enroll and what specific perks are available, it is recommended to visit the official Dress Barn website or the current web page dedicated to the loyalty program. This way, shoppers can ensure they receive the latest information and updates directly from the source....

Can I sign up for email notifications for new arrivals?

Yes, Dress Barn offers the option to sign up for email notifications regarding new arrivals. This service allows customers to receive...

Store Locations

What is the difference between Dress Barn and Dress Barn Woman?

Dress Barn and Dress Barn Woman are both related to the same brand but cater to slightly different audiences and styles. Dress Barn Dress Barn Woman, on the other hand, is typically associated with a more specific line within the Dress Barn brand. It often focuses on plus-size clothing, offering a collection that is tailored to meet the needs of women who wear larger sizes. This line aims to provide a stylish and comfortable selection of clothing while ensuring that women of all sizes can express their personal styles confidently. Both lines share a commitment to quality, style, and affordability, but Dress Barn Woman specifically targets the plus-size market. For more specifics regarding their offerings, including current collections and sizes, users may find it helpful to explore the Dress Barn website, where detailed information is often available....

How do I find a Dress Barn store near me?

To find a Dress Barn store near you, one of the most effective methods is to visit the Dress Barn website. The website typically has...

Gift Cards and Credit

Can I apply for a Dress Barn credit card?

Yes, Dress Barn does offer a credit card that customers can apply for. The Dress Barn credit card provides various benefits, including When considering applying for a credit card, potential applicants should review the terms and conditions associated with the card, as well as any fees or interest rates that may apply. It is advisable to consider one’s financial situation before making a decision. For additional details regarding the application process, current benefits, and promotions, prospective applicants may wish to look at the Dress Barn website, where information about the credit card can often be found readily....

Are gift cards available for purchase at Dress Barn?

Yes, Dress Barn does offer gift cards for purchase. Gift cards can be a wonderful option for those who wish to give the gift of fashion,...

Size and Care Information

What is Dress Barn's size guide?

Dress Barn offers a comprehensive size guide to assist customers in selecting the appropriate size for their garments. This guide typically To find the most accurate size, customers are encouraged to measure themselves and compare these measurements to the size chart provided on the Dress Barn website or the current web page. This can help ensure a better fit, which is important for comfort and style. It is also worth noting that sizing may vary by style or fit, so it is beneficial to review the details provided for each specific item. For the latest and most detailed size guide, visiting the Dress Barn website is recommended....

What are the care instructions for Dress Barn clothing?

Dress Barn clothing care instructions can vary based on the specific fabric and construction of each item. Generally, it is advisable...
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