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Dream Hotels Customer FAQ

Top Answers & How-to Guides

What is Dream Hotels's Phone Number?

The question we are asked most often is about how to talk to Dream Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the hotel's policy on smoking?

Dream Hotels generally maintain a non-smoking policy to ensure a comfortable and healthy environment for all guests. Most properties...
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Amenities and Services

What amenities does Dream Hotels offer?

Dream Hotels offer a variety of amenities designed to enhance the guest experience and ensure a comfortable stay. Guests can typically In addition to comfortable rooms, Dream Hotels often include on-site dining options that range from casual eateries to upscale restaurants. These dining establishments may feature diverse cuisine, catering to various tastes and preferences. Some Dream Hotels also have bars and lounges that provide a vibrant atmosphere for socializing. Guests can also enjoy fitness centers, spas, and swimming pools, which are often available to promote wellness and relaxation. The hotels may host events and meetings, equipped with versatile spaces and technological support. For leisure travelers, Dream Hotels might offer concierge services, providing recommendations and bookings for local attractions. To discover the specific amenities available at a particular location, individuals are encouraged to explore the current web page for that hotel, as offerings can vary widely by location....

Do Dream Hotels allow pets?

Many Dream Hotels offer pet-friendly accommodations, but policies can vary by location. Each hotel within the Dream Hotels chain may...

Do Dream Hotels have a gym or fitness center?

Many Dream Hotels properties do feature gym or fitness center facilities, providing guests with access to equipment and space to maintain...

Are there any dining options available at Dream Hotels?

Yes, Dream Hotels offers a variety of dining options that cater to diverse tastes and preferences. Each property within the Dream Hotels Many Dream Hotels strive to create a unique culinary atmosphere that reflects the local culture, often emphasizing fresh ingredients and innovative dishes. In addition to regular dining options, some properties may also offer special themed nights or events that highlight specific cuisines or seasonal ingredients. For guests looking to recharge after a day of exploration, in-room dining is often available, allowing for a relaxing meal in the comfort of their accommodations. It is advisable for anyone interested in dining at a specific Dream Hotel to explore the hotel's current web page for detailed information on the available dining options, menus, and hours of operation to ensure an enjoyable culinary experience during their stay....

Do the hotel rooms have a minibar?

The availability of minibars in hotel rooms at Dream Hotels can vary by property and specific room type. Many Dream Hotels do offer...

Is breakfast included in the room rate?

The inclusion of breakfast in the room rate at Dream Hotels can vary depending on the specific property and the type of reservation...

Check-in and Check-out

What are the check-in and check-out times?

Dream Hotels typically have standard check-in and check-out times, although these can vary by location. Generally, check-in times are...

Are there any parking facilities available?

Dream Hotels typically offer parking facilities, but the specifics can vary depending on the location of the hotel. Many Dream Hotels...

Do the rooms have Wi-Fi?

Most accommodations within the Dream Hotels chain typically offer complimentary Wi-Fi access in their rooms and public areas. This...

Reservations and Policies

Can I cancel or modify my reservation?

The ability to cancel or modify a reservation at Dream Hotels typically depends on the specific rate plan and the terms associated Guests are usually advised to review the confirmation email they received at the time of booking, as it often includes details about the cancellation and modification policies specific to that reservation. Furthermore, the Dream Hotels website is a helpful resource where you can find more information on policies related to reservations. If you wish to make changes or check the status of your reservation, it is generally best to log in to your account on the Dream Hotels website, where you will likely find options to manage your booking. If accessing your account does not yield the desired information, please consider exploring the contact information available on the current web page or reaching out through the platform you used for your booking. ...

What is the hotel's cancellation policy?

Cancellation policies for Dream Hotels can vary based on the specific property, the rate type chosen, and the terms agreed upon during In many cases, bookings may have a grace period, often ranging from twenty-four to seventy-two hours before the scheduled arrival date, allowing guests to modify or cancel their reservations without incurring penalties. However, this is subject to change and can depend on factors such as peak seasons or promotional rates. For the most accurate and detailed information, it is recommended to visit the official web page for Dream Hotels or closely examine the confirmation email received upon making a reservation. This will ensure that guests are well-informed about the cancellation policies that apply to their specific situation....

What is the hotel's policy on smoking?

Dream Hotels generally maintain a non-smoking policy to ensure a comfortable and healthy environment for all guests. Most properties...

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