Updated

Dollar Tree Customer FAQ

Top Answers & How-to Guides

What is Dollar Tree's Phone Number?

The question we are asked most often is about how to talk to Dollar Tree customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Dollar Tree offer seasonal or holiday merchandise?

Yes, Dollar Tree offers a wide variety of seasonal and holiday merchandise throughout the year. Customers can typically find items Additionally, Dollar Tree often refreshes its seasonal inventory to include new and trending items, ensuring that customers can find something unique for every occasion. Shoppers can visit their local Dollar Tree stores or check the current web page to view the latest selections and offerings. It is a great resource for affordable and festive merchandise that adds joy to holiday celebrations. Whether looking for decorations or small gifts for loved ones, Dollar Tree works hard to provide an array of options for various seasons and holidays....
Ask any question you have about Dollar Tree customer service, get an answer now.

Recent Dollar Tree Customer Questions

How do I get a refund or exchange at Dollar Tree?

To get a refund or exchange at Dollar Tree, you can return items within 30 days of purchase. Bring your receipt or proof of purchase. Items must be in their original condition and packaging. Refunds will be issued in the original form of payment or via store credit. Some items, like seasonal or clearance products, may not be eligible for return. Please check with the store for specific policies on certain items.
Asked Aug 5, 2025 8:03 PM

Report a store for horrible customer service

We regret to hear about your negative experience. To report unsatisfactory customer service at a Dollar Tree store, visit their official website and choose the "Contact Us" option. From there, select "Customer Order Support" if it's an online order, or "Store Experience" if it's a store visit-related issue. Follow the prompts and provide as much detail as you can in the comments box provided, including the store number and location, the date and time of your visit, and detailed information on what occurred for their investigation.
Asked Apr 10, 2024 7:39 PM

Help me with my Dollar Tree customer service issue

Returns and Exchanges

Does Dollar Tree Pay for Shipping on Returns or Exchanges?

You can order online from Dollar Tree and have the items delivered free of charge to your local store. If you want to return a product,...

How Do I Check That Status of My Dollar Tree Refund?

You cannot get a cash refund at Dollar Tree, whether online or at a physical store. However, if you have a receipt, you can exchange...

How Do I Return an Item from Dollar Tree?

Dollar Tree offers customers great value for money and allows customers to return items. They are unable to provide a refund but will...

How Do I Exchange an Item from Dollar Tree?

As the name suggests, Dollar Tree is a fantastic store that offers customers products for just one dollar. The store is very popular...

How Do I Get a Refund from Dollar Tree?

Dollar Tree offers customers extremely good value for money. It's likely that you'll be able to find everything that you need in Dollar...

How Do I Track My Dollar Tree Return?

The Dollar Tree does not accept returns at this time unless you have received a damaged item or are missing items from your order....

How Do I Return an Item to Dollar Tree from Their Black Friday Sale?

Remember, not all items will warrant a return policy. The return of any item following a Dollar Tree Black Friday sale is valid for...

How Do I Return an Item to Dollar Tree from Their Cyber Monday Sale?

Dollar Tree participates in the Cyber Monday sale event to give discounts to their customers. You can find Cyber Monday deals from...

What is Dollar Tree's return policy on opened items?

Dollar Tree's return policy for opened items is designed to ensure customer satisfaction while maintaining the store's commitment to In most cases, Dollar Tree will accept opened items that are still in good condition and have not been excessively damaged. This means that if a product has a defect or does not meet the customer's expectations, it may qualify for a return. However, it is important to note that some items, particularly those that are consumable or hygiene-related, may have additional restrictions. Customers are encouraged to check the current Dollar Tree website for the most accurate and up-to-date information regarding their return policies, as these can vary by location or due to store management practices. The website may also offer further details on how to initiate a return and any specific documentation that may be required....

How long does it take for Dollar Tree to process a refund?

Dollar Tree generally aims to process refunds promptly, but the exact timeframe can vary based on several factors. Typically, refunds If a customer paid with cash, the refund is usually processed immediately at the store. It is also essential to have the original receipt and follow the store's return policy to ensure a smooth refund process. In instances where there are complications or delays, the customer may need to wait for additional verification. For more detailed information, it is advisable to refer to the current Dollar Tree website, where further guidance on returns and refunds can be found....

Shopping Events and Deals

How Do I Make an Order for the Dollar Tree Black Friday Event?

Shopping for exciting deals online for the Black Friday offers at Dollar Tree is convenient for you, anytime and anywhere after Thanksgiving....

How Do I Find Cyber Monday Deals for Dollar Tree?

Dollar Tree participates in the Cyber Monday event to give discounts to their customers. To find the Cyber Monday deals from Dollar...

How Do Make an Order for the Dollar Tree Cyber Monday Event?

Dollar Tree offers deals on their items during the Cyber Monday sale event. To find these deals, you can check the official Dollar...

How Do I Find Black Friday Deals for Dollar Tree?

During the Black Friday event, you can find incredible discounts for some of your favorite items at the Dollar Tree. The retailer has...

Payment and Membership

What payment methods are accepted at Dollar Tree?

Dollar Tree accepts a variety of payment methods to accommodate its customers. Primarily, customers can use cash for their purchases,...

Does Dollar Tree offer price matching?

Dollar Tree does not offer price matching. The store's business model is centered around providing a wide variety of items for one...

Can I cancel my order with Dollar Tree?

Dollar Tree typically processes orders quickly once they are placed. While there might be limited options for canceling an order, it It is also important to note that for any specific order inquiries, such as canceling an order, checking the current website may provide the most detailed and accurate information regarding order processing and cancellation policies. The website typically has a section dedicated to customer service where one can find information on managing orders. If there are further concerns, the customer service options on the website may assist in clarifying the cancellation policy specific to an order....

Does Dollar Tree offer gift cards?

Dollar Tree does not offer traditional gift cards that can be purchased to give to others for use in their stores. However, customers...

Do I need a membership to shop at Dollar Tree?

No, a membership is not required to shop at Dollar Tree. The stores are designed to be accessible to all customers, allowing anyone...

Product Policies

What is Dollar Tree's policy on expired products?

Dollar Tree aims to provide customers with quality products, and as part of that commitment, they have a policy regarding expired products. In addition to perishable goods, this policy can also apply to any non-food items that might have a shelf life. It is worth noting that customers should always check the packaging for expiration dates or other notices regarding the product's freshness. Complete and detailed information about Dollar Tree's product policies can often be found by visiting their official website, which may provide further insights or specific guidelines....

What is Dollar Tree's policy on damaged items?

Dollar Tree has a policy in place for handling damaged items, designed to ensure customer satisfaction. If a customer encounters a It is important to note that each Dollar Tree location may have slightly different procedures, as staff members are trained to assess individual situations. This flexibility allows store employees the discretion to handle unique circumstances effectively. Additionally, customers are reminded that it is best to inspect items upon purchase to ensure they meet expectations. To find more specific information regarding the return and exchange policy, customers can visit the official Dollar Tree website, which may provide updated guidelines and contact details if further assistance is needed....

Does Dollar Tree offer seasonal or holiday merchandise?

Yes, Dollar Tree offers a wide variety of seasonal and holiday merchandise throughout the year. Customers can typically find items Additionally, Dollar Tree often refreshes its seasonal inventory to include new and trending items, ensuring that customers can find something unique for every occasion. Shoppers can visit their local Dollar Tree stores or check the current web page to view the latest selections and offerings. It is a great resource for affordable and festive merchandise that adds joy to holiday celebrations. Whether looking for decorations or small gifts for loved ones, Dollar Tree works hard to provide an array of options for various seasons and holidays....

Bulk and Catalog Orders

Can I request a catalog from Dollar Tree?

Dollar Tree does not provide a physical catalog that customers can request. However, customers can explore the variety of products...

How can I become a Dollar Tree supplier?

To become a supplier for Dollar Tree, individuals or businesses should first understand the company's product sourcing and procurement Those interested in becoming a supplier should begin by researching the types of products that Dollar Tree typically carries, which range from household goods to food items and seasonal merchandise. It is beneficial to align offerings with the specific needs and preferences of the Dollar Tree customer base. Once a potential supplier has identified suitable product offerings, the next step involves reaching out to Dollar Tree with a formal proposal. This proposal should include information about the products, pricing, quality assurance measures, and any certifications or industry standards that apply. It is also helpful to emphasize the capacity to meet demand and delivery timelines. Additionally, Dollar Tree likely has specific guidelines and documentation that suppliers must adhere to, which can be found on their official website. Prospective suppliers may want to look for a dedicated section related to supplier or vendor information for further insight and contact options. Engaging with Dollar Tree's procurement team can also be an important step in this process....

Can I place an order for bulk items from Dollar Tree?

Dollar Tree typically does not accept orders for bulk items directly through their stores. The primary business model of Dollar Tree However, Dollar Tree does offer an option for bulk purchases through their website, specifically for certain categories of items—mainly for businesses, schools, and special events. Customers can browse through the assorted products available online and see which items are suited for larger orders. It is advisable to visit their website to explore these possibilities and confirm any applicable terms and conditions. For additional details about specific bulk purchasing options, terms, and possible limitations, the current web page may provide the most accurate and helpful information. This way, customers can make informed decisions and get the assistance needed for larger orders....
We look to the Dollar Tree issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dollar Tree issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated