In a nutshell: This guide provides simple steps for requesting wheelchair assistance with Delta. Start by logging in to your account on the website and adding assistance during or after booking. Contact
Traveling can feel overwhelming when you need extra help. If you are flying with Delta and require wheelchair assistance or want to make a special request, this guide will help. It walks you through every important step, from logging in to contacting customer service. You will learn how to request assistance when booking, after booking, and even at the airport. You don’t need to guess what to do. Follow each instruction, and you’ll be set up with the support you need. These steps are simple, clear, and designed to help you feel ready and confident for your trip.
Open your browser. Type www.delta.com in the address bar. Press Enter to go to the Delta homepage. This will direct you to Delta homepage.
Click the “Log In” button at the top right of the page. Enter your SkyMiles number or email and your password. If you forgot your password, click the “Forgot login or Forgot Password” link under the login fields. Enter your email or SkyMiles number, then follow the prompts to reset your password. Click “Sign In.” If you don’t have an account, you can create one.
Click “Book” on the top menu. Enter your travel details like origin, destination, dates, and the number of passengers. Click “Search” to view available flights. Select your preferred flight, then click “Continue” to move through the booking process.
Go back to the Delta homepage. Click on “My Trips.” Enter your name and your flight confirmation number. After pulling up your trip, scroll to the section for special service requests. There, you can update your booking to include mobility or wheelchair support.
Here, you can select one or more of Delta’s available wheelchair services:Airport Wheelchair – This service helps you from the curb, through check-in and security, to your gate and down the jet bridge to the aircraft door.Aisle Wheelchair – This service assists you down the aircraft aisle from the jet bridge to your seat.Onboard Wheelchair – This is a special wheelchair used in-flight to access lavatories.You can also request wheelchair services while booking, not just after.
If you are unsure about anything or want to confirm your request, contact Delta. Call them for accessible services. You can also message Delta through the Fly Delta app or the website's Help Center. Have your confirmation number ready.
On your travel day, arrive at the airport early, at least two hours before your flight. Go to the Delta check-in desk and remind the staff that you requested wheelchair assistance. They will arrange help and guide you through check-in, security, and boarding.
Booking wheelchair assistance with Delta is simple when you follow the right steps. Start by visiting the Delta website and logging in. Add assistance during or after booking in the Special Services section. Don’t skip the step of contacting customer service to confirm your request. Finally, show up early at the airport and speak with the check-in staff. Once these steps are complete, a Delta agent will help you move through the airport with ease. These services ensure you travel comfortably and confidently. Now, you’re all set to focus on enjoying your flight, knowing that your needs are covered.
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