In a nutshell: To manage your DISH payment when unable to pay in full by the due date, establish a payment arrangement either online or through customer support. Start by visiting the DISH website, navigating to the support menu, and using the search bar to find "Make a payment arrangement." Follow the instructions on the "Payment Extension
It's important to set up a payment arrangement with DISH when you realize you can't pay your full balance by your due date. You can try to set it up via the website or app. Another option is contacting the DISH customer support team. Keep reading for information about setting up a payment arrangement with DISH.
Reason why you can't make the payment on time
Go to the DISH website.
Find the DISH menu. It's represented by three red horizontal lines in the upper-right corner of the website.
Click on the three red horizontal lines in the upper-right corner of the website to expand the menu.
Find the "Support" line. It should be the last line in the menu.
Click on "Support." When you do, the link will turn red. You'll then be taken to another page that says "How can we help?" in black lettering at the top.
Locate the DISH search bar. It's below "How can we help?" and "What are you looking for?" It has a magnifying glass icon on its right side.
Click on the DISH search bar. Doing so will outline the search area in blue and cause the cursor to blink.
After clicking on the search bar, type in "Make a payment arrangement." Click the magnifying glass icon to start the search. Doing so will take you to the search results page.
Find the "Payment Extension" search result. Click on it when you find it. This will take you to the "Payment Extension" page.
Read the information about how to learn if you're eligible for a payment extension with DISH.
Follow the instructions on the DISH "Payment Extension" page. It will allow you to start the process and determine if you qualify. If you're unable to get the extension or need further assistance, please move on to the next step.
If you were unable to get the payment extension with DISH or you have additional questions, it's important to contact DISH customer support as soon as possible. They can inform you of your eligibility. If you're eligible, they can tell you the payment deadline and the amount due.
Take notes during the phone call with DISH customer support. Write down the name of the representative, the time and date you called, and the terms of your payment extension.
Contact DISH customer support to request a payment extension once you realize you need help. They can provide you with more information about your eligibility and the extension process.
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