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Custom Ink Customer FAQ

Top Answers & How-to Guides

What is Custom Ink's Phone Number?

The question we are asked most often is about how to talk to Custom Ink customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my own design or logo for printing?

Yes, customers can certainly use their own design or logo for printing with Custom Ink. One of the appealing features of Custom Ink...
Ask any question you have about Custom Ink customer service, get an answer now.

Ordering Process

How do I place an order?

To place an order with Custom Ink, you will need to follow a series of straightforward steps on their website. First, you should visit In the design lab, you can upload your own artwork or use the design tools available to create your custom design. You can choose colors, graphics, and font styles to ensure your product matches your vision. After finalizing your design, you will be prompted to select the quantity and sizes needed. Next, you will need to provide shipping information and payment details. It is important to review your order carefully to ensure accuracy before submitting it. After placing your order, you will typically receive a confirmation email, and you can check the status of your order through your account on the website. If you have any questions during the ordering process, the Custom Ink website provides helpful resources and contact information for assistance....

Can I see a proof of my design before ordering?

Yes, Custom Ink provides a proof of your design before you place your order. This allows you to review your design to ensure that it...

What payment methods do you accept?

Custom Ink typically accepts a variety of payment methods to accommodate customers' preferences. Generally, these methods include major...

Can I cancel or modify my order after it has been placed?

Once an order has been placed with Custom Ink, there is typically a limited window of time for modification or cancellation. Custom...

Order Status

How can I track the status of my order?

To track the status of an order placed through Custom Ink, a customer can typically visit the Custom Ink website and log into their...

What is the estimated delivery time for my order?

The estimated delivery time for orders through Custom Ink can vary based on several factors. Typically, the delivery times depend on Generally, the production process can take a few days to a couple of weeks, depending on the complexity of the order and the volume of orders being processed. Once the order is produced, the shipping method chosen will determine how long it takes for the items to reach your specified address. Standard shipping usually takes longer than expedited or rush options. It is also important to consider any peak seasons or holidays that may impact delivery times. For the most accurate information regarding your specific order, including its production and delivery status, it is advisable to refer to the order confirmation page or check your account details on Custom Ink's website. The details there will provide the estimated delivery date you can expect for your order....

Order Quantity and Discounts

What is the minimum order quantity?

Custom Ink typically has a minimum order quantity of one item for most of their products. This allows customers to order as few as Custom Ink's extensive selection includes T-shirts, hoodies, sports jerseys, and a variety of other customizable items, catering to a wide range of events and purposes. Customers can benefit from the user-friendly design lab on Custom Ink's website, which simplifies the process of creating personalized garments. For the most accurate and current information regarding order quantities, pricing, and available products, it is advisable to look on the official Custom Ink website. This ensures that customers have up-to-date details and access to the latest offerings, as well as any potential promotions that may affect minimum order quantity requirements....

Do you offer discounts for bulk orders?

Custom Ink does provide discounts for bulk orders. The pricing structure is designed to offer better value as the quantity of items...

Design and Customization

Can I add additional items to my existing order?

Custom Ink generally has a policy that allows for modifications to orders, but the ability to add items to an existing order may depend In such cases, it is best to check the order status through the Custom Ink website, where users can find options to modify their orders. It is important to act quickly, as changes need to be made before the order progresses too far in the production process. If you wish to add items, look for the necessary options on the website and follow the prompts. To get the most accurate and up-to-date information, it may also be helpful to review the Custom Ink website's FAQ section or the order management area for specific guidance regarding your order's ability to accommodate additional items....

Can I use my own design or logo for printing?

Yes, customers can certainly use their own design or logo for printing with Custom Ink. One of the appealing features of Custom Ink...

Shipping and Returns

What is your return policy?

Custom Ink has a comprehensive return policy that generally emphasizes customer satisfaction. If a customer receives an order that For items that are not as ordered or have printing errors, customers should contact Custom Ink to initiate the return process. Custom Ink strives to resolve issues promptly, often providing solutions such as replacements or discounts. However, it is crucial to keep in mind that Custom Ink does not allow returns for products that were ordered correctly and are simply no longer needed. For complete details regarding the return policy, including any exceptions or specific conditions that may apply, customers are encouraged to visit the Custom Ink website. The website contains essential information and specific guidelines about returns, exchanges, and what customers should do if they experience any issues with their orders....

Do you offer international shipping?

Custom Ink currently focuses on offering shipping within the United States. Unfortunately, they do not provide international shipping...

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