Cruise.com Customer FAQ

Cruise.com offers a variety of payment methods to accommodate the diverse needs of their customers. Generally, they accept major credit...

Yes, we offer travel insurance for cruises. At Cruise.com, we understand the importance of protecting your investment and ensuring...

When booking a cruise, there are several potential additional fees that one should be aware of, beyond the base fare. These fees can Additionally, passengers may encounter fees for gratuities, which are often recommended or mandatory for onboard staff. Many cruise lines automatically charge guests for gratuities on a daily basis, adding to the overall cost of the trip. Excursions and onboard activities can also contribute to the total expense. While some activities are included in the cruise fare, others, such as specialty dining or spa services, may have additional costs. Travel insurance is another consideration, as it is highly recommended and comes with its own fees. To get the most accurate information about any potential fees associated with a specific cruise, it is advisable to carefully review the terms and conditions provided during the booking process on Cruise.com. This will help ensure that all costs are accounted for and facilitate a smooth planning experience....

Yes, it is often possible to cancel or change a cruise reservation, but the specific policies and procedures depend on the cruise line Changes can also be made to reservations, such as altering travel dates, the number of passengers, or even the cabin category. However, modifications are subject to availability and can incur additional charges. It is important for travelers to review the terms and conditions provided at the time of booking to understand the potential implications of changing or canceling a cruise. For the most accurate and specific guidance regarding cancellations or changes to a cruise reservation, individuals should consult the relevant policies on the current web page or reference their reservation confirmation. This ensures that travelers are informed about any potential fees and deadlines associated with their specific booking....

The cancellation policy for cruises booked through Cruise.com can vary based on several factors, including the cruise line, the specific Some cruise lines offer flexible cancellation policies, particularly in cases of certain promotions or during specific timeframes. For instance, many cruise lines have introduced programs that allow for easier cancellations or modifications, especially since the pandemic. Each cruise line may also have different policies regarding refunds, whether the guest is eligible for a future cruise credit, or if a full refund is available. It is advisable for anyone considering a cruise to carefully review the specific cancellation policies stated in the terms and conditions associated with their cruise booking. This information can usually be found on the current web page under the cruise specifics or during the booking process. Additionally, for the most accurate and up-to-date information, it is helpful to refer to the cancellation policy outlined directly by the cruise line hosting the sailing. Understanding these policies before making a commitment can provide peace of mind for travelers navigating their plans....

If a cruise is canceled by the cruise line, it typically leads to a series of procedures that are designed to address the situation Once the cancellation has been communicated, passengers will often be given options regarding their bookings. These options may include receiving a full refund of cruise fare, the ability to transfer payments to a future cruise, or, in some cases, receiving onboard credit or discounts for a future booking. The specific offerings can differ depending on the cruise line's policies and the circumstances surrounding the cancellation. Passengers should also be aware that any pre-booked shore excursions or travel arrangements made through the cruise line may also be impacted by the cancellation, and these arrangements will need to be addressed as well. It is advisable for passengers to review their travel insurance policy, if they have one, as some insurance plans cover cancellations and may provide additional compensation options. For specific details regarding cancellation policies, affected passengers may want to check the frequently updated information on the cruise line's website. Additionally, if one's booking was made through Cruise.com, they should refer to the information on the current webpage for any updates or instructions on how to proceed following a cancellation....

Making changes to a cruise reservation typically involves several steps. Cruise.com provides a platform where customers can manage If you are facing challenges or have specific questions concerning your booking changes, you may need to refer to the contact information available on the current web page for further assistance. Remember that making changes sooner rather than later can often lead to better options and availability, so it is advisable to act promptly when considering adjustments to your cruise reservation....

When preparing for a cruise, it is essential to gather several key documents to ensure a smooth boarding process. Most commonly, travelers In addition to a passport, passengers should bring their cruise ticket or confirmation details, often referred to as the cruise itinerary. This document typically contains all pertinent information about your cruise, including your cabin number, departure port, and dates of travel. Many cruise lines also recommend carrying a government-issued photo identification, such as a driver's license, especially when traveling in the United States. Health-related documentation, such as proof of vaccinations, may also be necessary, depending on the current health and safety protocols. For the most accurate and updated requirements, it is always good practice to check the cruise line's website prior to departure....

Gratuities are not typically included in the initial cruise fare. Most cruise lines operate on a system where gratuities for service...

The dress code on board a cruise can vary widely depending on the cruise line and the specific itinerary, but generally speaking, there Formal nights typically encourage guests to dress in cocktail dresses or evening gowns for women and suits or tuxedos for men. Semi-formal nights may allow for a more relaxed approach, such as dress slacks and collared shirts for men and dresses or dressy separates for women. Casual dining venues usually allow for more relaxed attire throughout the cruise. It is always best to check the specific dress code information for the cruise line in question, which can often be found on the cruise line's website. This will provide the most accurate and up-to-date information regarding dress codes for various dining experiences....

Cruise.com offers a wide variety of family-friendly cruise options that cater to children of all ages. Most cruise lines feature dedicated The programming may vary depending on the cruise line and the specific ship, so it is essential for families to research their options. Many cruise ships also host family-friendly entertainment, such as movie screenings and live performances, which everyone can enjoy together. Dining options typically feature child-friendly menus, ensuring that mealtime is enjoyable for younger guests. For detailed information about the specific activities available for children, it is advisable to browse the current web page of Cruise.com as there are many resources available that can provide insights into family activities offered on different cruise lines....

Onboard Wi-Fi availability varies by cruise line and specific ship, but many modern cruise ships offer internet access as part of their However, it is essential to keep in mind that Wi-Fi on ships often operates through satellite connections, which can lead to slower speeds and intermittent connectivity compared to land-based services. Most cruise lines allow guests to purchase internet packages that range from pay-as-you-go options to unlimited access, catering to different needs and preferences. It is advisable for guests to check the specific cruise line and ship for detailed information on Wi-Fi availability and pricing before embarking on their journey. For the most up-to-date information, travelers may want to explore the current web page dedicated to the particular cruise they are considering....

Many cruise lines have specific policies regarding the carrying of alcohol on board their ships, and it is important to review these...

Cruise lines generally have specific smoking policies that vary by company and vessel. Most cruise ships designate certain areas where It is important to note that cruise lines often prohibit smoking in cabins and on balconies due to fire safety regulations. Additionally, some cruise lines are adopting stricter policies that further limit smoking areas or even make the entire ship smoke-free. For the most accurate and up-to-date information regarding the smoking policy for a particular cruise, it is recommended to check the official website of the cruise line or the specific page for that cruise on Cruise.com. The policies may also be included in the booking confirmation or travel documents....

The amenities included in a cruise fare can vary significantly depending on the cruise line, ship, and specific itinerary. However, Many cruise lines also include basic beverages, such as water, tea, and coffee, while alcoholic beverages may be available for an additional charge. Access to onboard entertainment, such as theater shows, live music, and dance parties, is often included as well. Guests can also partake in certain activities, such as cooking demonstrations, fitness classes, and educational seminars, at no extra cost. It is important to note that specialty dining options, spa treatments, shore excursions, and gratuities usually incur additional charges. Travelers should refer to the specific cruise line's offerings for detailed information on what is included in their fare. For any further questions regarding particular cruise offerings, it may be helpful to check the current web page for more specific contact information or guidelines....