Updated

Computershare Customer FAQ

Top Answers & How-to Guides

What is Computershare's Phone Number?

The question we are asked most often is about how to talk to Computershare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I update my contact information with Computershare?

To update your contact information with Computershare, you can follow a straightforward process. First, you will need to visit the...

What types of accounts can Computershare manage?

Computershare manages a variety of account types primarily related to shareholder services and investment administration. One of the Additionally, Computershare provides services for dividend reinvestment plans, allowing shareholders to reinvest their dividends to purchase additional shares automatically. They also manage employee stock purchase plans and stock option plans, which enable employees to acquire shares of their employer's stock, often at a discounted rate. Further, Computershare offers custodial accounts, which are frequently utilized by financial institutions and advisors to manage investments on behalf of customers. These accounts can include individual retirement accounts or other tax-advantaged accounts. It is important to note that the types of accounts available may vary based on region and specific agreements with companies. For the most accurate and up-to-date information about the account types that Computershare can manage, it may be helpful to refer to the current webpage dedicated to account services....
Ask any question you have about Computershare customer service, get an answer now.

Recent Computershare Customer Questions

is there a fee to sell stock if you are no longer with the company

Yes, there is typically a fee to sell stocks through Computershare even if you're no longer with the company. The fee can vary based on the individual plan of the company whose stock you own. The exact amount of this fee can be found in the details of your shareholder account or in the company's plan prospectus.
Asked May 28, 2024 2:28 PM

short term disability customer service number

We're sorry, but we don't have the information you're looking for. Computershare specializes in transfer services, corporate compliance, shareholder management, and other related services. They do not handle short-term disability services. If you are looking for assistance with short-term disability, it would be best to contact your employer or the insurance company directly.
Asked Apr 17, 2024 6:35 PM

If my EXXONMOBIL dividend cheque also has computershare at the top does that mean that computershare deals with EXXONMOBIL @ as a company

Yes, seeing Computershare at the top of your EXXONMOBIL dividend cheque means that Computershare is the transfer agent for EXXONMOBIL. Transfer agents help maintain records of shareholders, process payments of dividends, and conduct other shareholder duties on behalf of corporations. Therefore, Computershare handles these responsibilities for EXXONMOBIL.
Asked Mar 10, 2024 2:52 PM

When trying to log in entering EXXONMOBIL as ‘company name’ wont be accepted

When trying to log in to the Computershare platform, make sure you're entering the company name accurately and check for any typographical errors. If you're certain the company name is correct, it's possible the shares may not be managed by Computershare. Not all companies use Computershare to manage their share programs, and some have specific portals for this purpose. You may want to verify that ExxonMobil uses Computershare for their shareholder services. If you're still having issues, it may be a technical problem that needs to be addressed by Computershare's support team.
Asked Mar 10, 2024 2:45 PM

I need to stop receiving dividend cheques and have dividends paid directly into my bank account

To stop receiving dividend cheques and have dividends paid directly into your bank account, you can utilize Computershare's Direct Deposit service. You will need to log into your Computershare account. Head to the 'My Profile' section and find the option for 'Banking Details'. Here, you can add or update your bank account information. Doing this will ensure that all future dividends are directly deposited into your chosen bank account. Always ensure your details are kept current to avoid any issues. This service provides a convenient and secure method to receive your dividends promptly.
Asked Mar 10, 2024 2:40 PM

Help me with my Computershare customer service issue

Services Offered

What services does Computershare offer?

Computershare provides a diverse range of services tailored to the needs of companies, investors, and shareholders. One of the primary Additionally, Computershare offers services related to shareholder communications. This encompasses the management of proxy materials, annual reports, and other important shareholder documents. Their team helps companies engage effectively with their shareholders by providing tools and solutions for organized communication. Another significant area of expertise for Computershare is employee equity plans. They assist companies in administering various employee benefit programs, such as stock option plans and employee stock purchase plans, which enable employees to acquire shares in their employer's company. This service helps enhance employee engagement and retention. Computershare also provides corporate action services. This includes supporting companies through critical events such as mergers, acquisitions, and restructurings. They manage the logistics of these transactions, ensuring a smooth process for all parties involved. Moreover, Computershare has offerings in investment plan administration, including direct stock purchase plans and dividend reinvestment programs, allowing individuals to invest directly in companies, typically minimizing commissions and fees. The company has a global presence, which allows them to assist clients with cross-border transactions and compliance with different regulatory environments. It is advisable for individuals and businesses seeking specific details about these services to check the current webpage for comprehensive information on what Computershare offers....

Can I purchase or sell shares through Computershare?

Computershare primarily functions as a transfer agent and provides various services related to shareholder management and record-keeping. It is important to note that Computershare does not operate as a stock exchange or a brokerage. Therefore, if someone is interested in trading shares in a more traditional manner, they should look for an online brokerage or a financial institution that offers trading services. For specific details related to any potential transactions, including the process of buying or selling shares, it is advisable to reach out to a brokerage or to refer to the relevant sections of the Computershare website. Individuals can also check the current web page for contact information and additional resources to assist with their inquiries....

What are the fees associated with Computershare services?

Computershare provides a variety of services that may come with different fees depending on the specific services being utilized. Generally, It is important to note that Computershare's fee structure can vary based on the type of account and the specific transactions conducted. Shareholders may also find fees associated with the inconvenience of service options, such as special requests for paper statements instead of electronic notifications. For precise and up-to-date fee information, it is advisable to refer to the official Computershare website. There, one can find detailed explanations of the fees specific to the services offered. Searching on the web page can lead to the relevant resources that outline the structure of fees associated with various services. Investors are encouraged to read through these resources to fully understand the potential costs involved before engaging with any of the services. Being informed about fees will help in making better financial decisions and understanding the overall impact on one's investment....

What types of accounts can Computershare manage?

Computershare manages a variety of account types primarily related to shareholder services and investment administration. One of the Additionally, Computershare provides services for dividend reinvestment plans, allowing shareholders to reinvest their dividends to purchase additional shares automatically. They also manage employee stock purchase plans and stock option plans, which enable employees to acquire shares of their employer's stock, often at a discounted rate. Further, Computershare offers custodial accounts, which are frequently utilized by financial institutions and advisors to manage investments on behalf of customers. These accounts can include individual retirement accounts or other tax-advantaged accounts. It is important to note that the types of accounts available may vary based on region and specific agreements with companies. For the most accurate and up-to-date information about the account types that Computershare can manage, it may be helpful to refer to the current webpage dedicated to account services....

Shareholder Processes

What is the shareholder voting process on Computershare?

The shareholder voting process on Computershare involves several important steps designed to ensure that shareholders can effectively Shareholders are then provided with voting materials, which can be sent via mail or made available online through Computershare's platform. These materials typically comprise a proxy statement and a proxy card. The proxy statement offers information about the matters to be voted on, such as the election of directors, approval of executive compensation, and other corporate actions. The proxy card allows shareholders to cast their votes in advance, even if they do not attend the meeting in person. Shareholders have the option to vote in several ways. They can submit their votes via mail by returning the completed proxy card, or they can vote online through Computershare's secure web portal. Additionally, shareholders who prefer to attend the meeting in person can typically vote by raising their hands for a show of hands or by casting their ballots at the meeting. It is also important for shareholders to be aware of the deadlines for submitting their votes to ensure that their opinions are counted. Specific details regarding the shareholder voting process, such as key deadlines and methods, can often be found on Computershare's current web page. This information is crucial for shareholders to effectively engage in the voting process and make their voices heard within the companies they have invested in....

How can I reinvest dividends with Computershare?

Computershare offers a Dividend Reinvestment Plan (DRIP) that allows shareholders to reinvest their dividends into additional shares When enrolled, dividends from qualifying shares will be automatically reinvested to purchase additional shares based on the current market price at the time of the dividend payment. It is important to note that eligibility for the DRIP may depend on the specific terms set by the company whose shares are held, as well as local regulations. Shareholders should review the specific details and conditions related to the Dividend Reinvestment Plan on the Computershare website. This will provide the most accurate and relevant information regarding enrollment, any associated fees, and the rules governing dividend reinvestments. The current web page will have the necessary details on how to proceed with setting up the plan and what to expect from the process....

How can I check the status of my share transfer?

To check the status of a share transfer, individuals typically need to access the online platform provided by Computershare. This platform...

What is the process for transferring shares through Computershare?

Transferring shares through Computershare generally involves a few steps that ensure a smooth process. First, it is important for the Next, the shareholder must complete a share transfer form. This form typically requests information such as the names, addresses, and other identifying details of both the transferor and the transferee. It may also require additional documentation such as a copy of identification or proof of ownership, depending on the specific requirements set by the company whose shares are being transferred. Once the form and any necessary documents have been completed, they must be submitted to Computershare. This can usually be done through regular mail, though some countries may allow electronic submission. After Computershare receives the documents, they will process the transfer according to their established procedures. It is important to note that there might be fees associated with the transfer, which can vary by company and jurisdiction. Shareholders should also consider any tax implications or other regulations that may apply to share transfers in their specific location. For more detailed guidance, it can be helpful to refer to the official website of Computershare, where additional instructions and contact information are often provided....

What is the process for receiving dividends through Computershare?

When an investor holds shares through Computershare, they typically receive dividends through a straightforward process. First, it Once the company declares a dividend, Computershare processes the payment. The dividends are usually paid on a predetermined schedule, often quarterly or annually, depending on the company's dividend policy. Investors can choose to receive dividends in one of several ways. The most common options are direct deposit into a designated bank account or a mailed physical check. It is advisable for shareholders to verify that their payment details, including the bank account information or mailing address, are current and correct in the Computershare system to avoid any delays. Additionally, Computershare provides a convenient online platform that allows investors to check their dividend history and payment details. This platform can be accessed by logging into the shareholder account. In some instances, shareholders may also have the option to reinvest their dividends through a Dividend Reinvestment Plan, allowing them to acquire additional shares instead of receiving cash. For further details or to address specific inquiries related to dividend payments, investors may want to explore the relevant sections on the Computershare website, where up-to-date contact information and resources are available....

Education and Resources

Are there any mobile apps available for Computershare?

Computershare does offer mobile access to its services, but it does not have a dedicated mobile application that can be downloaded...

Are there any resources for financial education available through Computershare?

Computershare provides a variety of resources that focus on financial education, particularly aimed at helping shareholders and investors As part of their commitment to education, Computershare typically offers online resources, including informative articles, webinars, and other material related to investment strategies, market trends, and the overall investment process. These resources are designed to enhance financial literacy and help individuals make informed decisions regarding their investments. Additionally, visitors to the Computershare website may find educational tools and frequently asked questions that can provide further insights into navigating financial matters effectively. It is advisable for users to regularly check the official Computershare website for the latest updates and available educational resources, as new materials may be added or existing ones may be updated to reflect current market conditions and investor needs....

What resources are available for shareholder education through Computershare?

Computershare offers a variety of resources aimed at helping shareholders better understand their investments and the services available In addition to the online resources, Computershare may provide insights on upcoming shareholder meetings, including guidance on how to participate and vote. Shareholders can also access tools for managing their accounts online, which often include educational content related to account management and best practices in investing. Furthermore, Computershare may have a dedicated customer service team that can provide answers to specific questions regarding individual shareholder accounts or general investment queries. To find more specific resources available or to obtain the latest educational materials, it is advisable to check the current webpage of Computershare. This can be a great starting point for shareholders seeking to expand their understanding of the investment landscape....

Account Management

How can I update my contact information with Computershare?

To update your contact information with Computershare, you can follow a straightforward process. First, you will need to visit the...

Can I access my Computershare account from my mobile device?

Yes, accessing a Computershare account from a mobile device is generally possible. Computershare provides a user-friendly online platform...

How can I register for online access to my Computershare account?

To register for online access to a Computershare account, a user can start by visiting the official Computershare website. There, you Once you locate the appropriate section, you will likely need to enter identifying information such as your name, email address, and relevant account details. This information may include your shareholder identification number or other identifiers linked to your account. After submitting this information, you should receive instructions or a verification link via email to complete the registration process. It is essential to follow these instructions carefully to ensure that your online access is set up successfully. After you have registered and activated your account, you can log in to manage your shares, view transaction history, and perform other account-related tasks online. For the most current and detailed guidance, it may be helpful to refer to the specific web page for Computershare, which often provides resources and contact information as well....
We look to the Computershare issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Computershare issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated