In a nutshell: To recover your Comcast email account, ensure you can access the associated email or mobile number. You can still access your email for up to 90 days after service disconnection. Start the recovery by visiting the password reset page, where you can choose a verification method. If you
Are you trying to recover your Comcast email account? As long as you can access the other email address or mobile number associated with your account, it's possible to regain access to your email. Those who disconnected their service still have access to their emails after service disconnection, provided they logged in within 90 days of disconnecting the service. Otherwise, you can no longer recover your account. If you have only lost your password or can't remember your user ID, continue reading for the steps on how to recover your Comcast or Xfinity account.
To start the recovery process, go to the password reset page. Enter your email address and click Continue. You will be asked to choose a verification method: either a password reset code sent to another email address or a code sent to your mobile number. Choose a method and follow the prompts to successfully recover your Comcast email account.
If you encounter other issues when resetting your password online, we recommend contacting Comcast or Xfinity Support for further assistance. Feel free to also visit an Xfinity Store near you if you have other concerns about your Comcast email account.
Did you forget your email address or username? Proceed to the next step.
If you don't remember your email address or username, enter your phone number and click Continue. You'll need to verify your account before you can get the ID. Once you have the username or Xfinity ID, go back to the password reset page to reset your password and recover your account.
If you have been inactive for a while, we suggest recovering your account ASAP to avoid closure. Comcast will send an email before closing your account, and you will be given ample time to log back in at least once. Sign back in if you want to keep your email address. Once emails are closed, you can no longer recover the contents, as all data will be deleted. And if a friend or family member sends an email to this account, the email will bounce, and the sender receives an "account not found" error message.
Users who decide to close their Comcast or Xfinity accounts can download their email data. They can go to export.xfinity.com and sign in to their account. How long it takes depends on the size of the data.
Were you able to recover your account? If yes, be sure to access your email at least once every 24 months. This is required to ensure your account stays active. Otherwise, you'll need to sign back in and reactivate your account to regain access. Two years is a long time, so this shouldn't be a problem. And as mentioned, users who disconnected their Comcast service can still access their email as long as they logged within 90 days of the disconnection. Do you still need help with your Comcast email account? Get in touch with Customer Support today.
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