In a nutshell: When moving to a new home, promptly update your address with Xfinity to prevent service disruption. Start by visiting the Xfinity website and using the search feature to find "Update service address." Read the AI-generated response for guidance and follow any recommendations. It's wise to contact Xfinity customer
Moving to a new home means updating your address in various places, including with Xfinity by Comcast. It's advisable to do this sooner rather than later. This helps ensure no disruption to your service and that the company can reach you when needed.
New address
Move-in date
Visit the Xfinity website.
Find the Xfinity search feature on the homepage. It's at the top of the website, represented by a small icon resembling a magnifying glass.
Click on the magnifying glass icon to open the search feature. A horizontal bar will appear that says "Search Xfinity.com."
Click on the horizontal search bar so the cursor starts blinking. Type "Update service address" and click "Search >" below the line or "Go" on your phone's keyboard.
An AI-generated response will appear after you start your search. Read the response, which offers information about updating your information.
Try the suggestions after reading the AI-generated response. Consider opening another window on your device to follow along easily and take things one step at a time, rather than relying on memory.
It's a good idea to contact Xfinity customer support to confirm the change, even if everything seems good in your account. This ensures that the transfer goes smoothly and there won't be any disruption to your service. There are a few steps you'll want to take to prepare before calling.
Make sure you're in a quiet spot with a stable signal and can dedicate several minutes to the call without having to rush through the process. Additionally, have all the relevant information ready. This includes your new address, current address, and the date you want your Xfinity service to take effect at your new place.
Put your phone on speaker so you can converse with the Xfinity representative while also taking notes. Jot down details about the conversation, including their name and the date and time you called. You should also note the date the change will take effect and any other pertinent details, such as if a technician needs to come to your home and what time they'll arrive. This helps keep all your information organized and easy to reference in the future.
It's crucial to make sure your Xfinity service address is updated as soon as possible so you can avoid any disruption to your service. This is particularly important if an Xfinity technician will need to visit your new home, so you can adjust your schedule accordingly. If you have any difficulties along the way or have questions, it's easy to contact an Xfinity representative for assistance.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Move My Comcast Service to a New Address? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.
Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers