In a nutshell: Reliable internet and communication services are vital for businesses, prompting many to seek Comcast Business solutions. To determine if your location is served, use Comcast's online Address Availability Checker. Begin by confirming the correct address format with the USPS, then enter it on the website. If the availability check yields no results
Having reliable internet and communication services is essential for businesses today. That is why so many businesses turn to Comcast Business for internet, phone, and networking solutions. However, while Comcast serves a wide range of locations, there are some specific areas they do not serve. Comcast offers an online system that allows you to input your address to see if you are in a service area.
The following is a step-by-step guide that details how to check Comcast Business availability for your location.
Start by checking with the US Postal Service to determine the correct way to write your full service address, and record it.
Be sure to include:Street number and nameDirection (N, S, E, W) if applicableSuite, unit, or floor numberCity, state, and ZIP codeComcast’s system is susceptible to formatting. A missing suite number or a small typo could cause the checker to reject your address or say service is unavailable.
Visit the Comcast Business website that can be found here and click the “Check Availability” button.
Enter your complete business address and select the correct match if multiple options appear. Click “CHECK AVAILABILITY”.
A page will display asking if your location includes additional information, such as an office or suite number. Select “Yes” if it doesSelect “No” if it does notSelect “CHANGE” to enter a new address.Next, click “CONTINUE”.
The system will take a few seconds to check availability, then it will display the outcomes.Service Available: If Comcast does serve your location, you will see available options and plans.Service Unclear / More Info Needed: You will have to contact support for a manual reviewAddress Not Found: Your address was not found in Comcast’s database. Services may still be available, but will require extra steps.
If the system fails to find your location, contact Comcast Business Sales to request an address serviceability check.
Provide:The business address (including the unit or suite number)Any building identifiers (e.g., “Building #5”)Also, mention any nearby locations you may know of that use Comcast services.
If your address is not in their database, Comcast can:Add your address to the system.Send a technician for a site survey if needed. This checks whether the building is wired and if any construction is required to bring service to your unit.This process may take a few weeks, depending on complexity, but it’s the official way to get new or missing addresses serviced.
Once Comcast updates its records or completes a survey, you should be able to re-run the availability check online. At this stage, your address should show up with the correct service options.
Checking Comcast Business availability at your work address can feel frustrating, especially if the online tool does not recognize your location. But by following the steps provided, you will get a definite answer. If your address isn’t listed, Comcast may be able to add it to make service available at your location, ensuring your business has the reliable internet and communication services it needs.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Check If Comcast Business Is Available at My Work Address? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies