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Clash Royale Customer FAQ

Top Answers & How-to Guides

How do I Contact Clash Royale Customer Service?

The question we are asked most often is about how to talk to Clash Royale customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the strategies for winning clan wars?

Winning clan wars in Clash Royale requires careful planning and collaboration among clan members. One effective strategy is to ensure Another vital strategy involves balancing offensive and defensive plays. Players should set a solid foundation by building a defensive deck that can withstand common threats, while also incorporating cards that can counter popular strategies used by opponents. Understanding enemy deck types can give a considerable advantage, as it allows players to anticipate moves and plan accordingly. Additionally, players should focus on synergy and elixir management in their attacks. It is essential to time attacks carefully, ensuring that elixir is conserved for both offense and defense. A good practice is to have at least one member in the clan study the enemy’s gameplay and provide feedback on potential weaknesses to exploit. Lastly, clans should be mindful of their troop levels and card upgrades. Keeping cards at competitive levels will ensure that players do not lag behind in battles. By following these strategies and maintaining an active, supportive clan environment, members can significantly enhance their chances of success in clan wars. For any additional information, players may check the official Clash Royale website....
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Recent Clash Royale Customer Questions

How do I recover an old clash royale account

To recover an old Clash Royale account, ensure you're using the same device and account credentials (Google Play, Game Center, Supercell ID) that were linked to the account previously. Open Clash Royale, and you should be prompted to restore your old game data if it detects your previous account. Follow the on-screen instructions to recover your account. If you encounter issues, it's best to check for specific recovery options in the game settings.
Asked May 26, 2025 5:09 PM

I’m trying to recover my account

If you've lost access to your Clash Royale account, you can recover it through the game's settings. Open Clash Royale, go to settings, then tap on "Help and Support". After that, tap on "Lost Account". A series of prompts will guide you through the recovery process. Have the following info ready: your account's name, XP level, and your Clan's name. If you're unable to recover from in the app, you can email Clash Royale's player support team. Provide the same information and they'll assist you in recovering the account. Remember, account sharing and selling violate Clash Royale's terms of service and can lead to permanent loss of the account.
Asked Apr 19, 2024 3:12 AM

I never got my evolution shard from leveling from level 57 to 58

Hmmm... we're not sure about that. Evolution shards and levels are not aspects currently present in Clash Royale. The game doesn't have a system involving leveling up from specific levels like 57 to 58 or obtaining items such as evolution shards. Clash Royale focuses on collecting and upgrading a variety of cards and working your way through a series of arenas. Perhaps you're confusing Clash Royale with another game?
Asked Mar 22, 2024 2:20 PM

Recover a clash royale account

To recover your Clash Royale account, you should make sure you have the game installed on your device. Open the app, go to the game Settings, and connect to your Google Play or Apple ID account which you've used to play the game before. Your previous progress should be restored. If you can't remember the account or if it's not working, you can contact the Supercell support team via the "Help and Support" section in the game settings. Provide them with any information you remember about your account, such as username, level, and clan name, to aid them in recovering your account.
Asked Mar 20, 2024 8:56 AM

Help me with my Clash Royale customer service issue

Cards and Rarities

What are the different card rarities in the game?

In Clash Royale, there are four distinct card rarities that players can encounter, each with its own unique characteristics and implications Common cards are easily obtainable and can be found frequently in chests, making them a reliable choice for players at all levels. They often serve as foundational pieces in various decks. Rare cards are somewhat less common than their Common counterparts and typically offer slightly more powerful effects or abilities, providing an essential upgrade as players progress. Epic cards are rarer and tend to have stronger attributes or unique mechanics that can change the tide of battle when used effectively. However, they can be more challenging to acquire, requiring dedication to unlock them from chests or other game mechanisms. Finally, Legendary cards are the rarest type in the game, featuring powerful abilities and distinctive play styles that can dramatically alter gameplay. They are often sought after due to their game-changing potential, but their rarity makes them difficult to collect. Players can obtain these cards through various means, such as chests, shop purchases, or donations from clanmates. Each card rarity impacts the strategy and deck composition, which is a critical aspect of succeeding in Clash Royale. For more information regarding card availability and other details, players may want to visit the official Clash Royale webpage....

What are the different types of chests and how do I unlock them?

In Clash Royale, players can unlock various types of chests that contain cards, gold, and other rewards, enhancing their gameplay experience. The most common chest is the Wooden Chest, which can be unlocked relatively quickly by engaging in battles. It usually takes three hours to unlock. Following that is the Silver Chest, which takes about 12 hours. The Gold Chest offers more valuable rewards and requires 24 hours for unlocking. Each of these chests can be obtained through victories in battles or by opening random ones during gameplay. Other chests include the Giant Chest, which provides a significantly higher number of cards and takes 12 hours to unlock, and the Magical Chest, which contains several cards and has a relatively shorter unlocking time of 8 hours. The Super Magical Chest is a rare find, offering a large selection of cards, and requires a longer unlocking time of 12 hours as well. Players can also acquire special chests through various game events, challenges, or the shop. Additionally, there are seasonal chests, like the Crown Chest, which can be opened daily by earning crowns through battles. The requirement here is to earn ten crowns to unlock it, rewarding players with a variety of items. In summary, players can unlock chests by participating in battles, engaging in challenges, or checking the shop for unique offers. For specific unlocking details or promotions, players may want to visit the current web page or resources provided by Clash Royale....

How do I unlock new cards?

Unlocking new cards in Clash Royale is an exciting process that allows players to enhance their decks and strategies. Cards can be As players progress through the game, they also have the opportunity to unlock cards by reaching new arenas. Each arena level typically introduces a set of new cards that can be obtained. Another effective way to unlock cards is by purchasing them from the shop using in-game currency. Additionally, players can request specific cards from clanmates, which can help in obtaining a card that may be needed. Keep in mind that card availability may vary based on the player's current arena level. For the most current information about card unlocks or specifics regarding the chest system, it is advisable to refer to the official Clash Royale website or in-game documentation....

How do I upgrade my cards in Clash Royale?

In Clash Royale, upgrading cards is an essential part of enhancing your gameplay and improving your deck’s overall effectiveness. To Once you are in the Cards section, you will see all the cards you have collected. Select the card that you want to upgrade. If you have enough Gold and the required duplicate cards of that type, you will see the option to upgrade it. You simply need to tap on the upgrade button, and if the cost is within your Gold balance, the card will be upgraded to a higher level. Higher-level cards have increased stats, which can give you a significant advantage in battles. It is also important to manage your resources carefully, making sure that you have enough Gold for upgrades while still saving for other aspects of the game, such as unlocking new arenas or buying chests. For further information about card upgrades or related gameplay mechanics, it may be helpful to refer to the current webpage for additional resources....

Gameplay Mechanics

What is the Clan Wars feature and how does it work?

Clan Wars is an engaging feature in Clash Royale that allows clans to compete against each other for rewards and bragging rights. The In Clan Wars, clans are matched against each other based on their skill levels and clan strength. The war period typically lasts for two days, during which clan members can participate in various battles to earn war trophies for their clan. Each clan is given a set number of battles they can participate in, and these battles can be fought in the form of regular matches or special war battles that are exclusive to Clan Wars. The outcomes of these battles contribute to the overall progress of the clan in the war. During a Clan War, players have the opportunity to earn rewards for participating successfully. These rewards may include chests filled with cards, gold, and other valuable resources that can help to improve decks and enhance gameplay. Success in Clan Wars not only strengthens the clan's position but also fosters a sense of unity among clan members, as they work together towards a common goal. At the end of the war, clans are ranked based on their performance, and higher-ranked clans typically receive better rewards. The competitive nature of Clan Wars adds excitement and an extra layer of strategy to overall gameplay, encouraging players to refine their skills and collaborate with their teammates. For more detailed information, players may find it helpful to explore the official website or current web page dedicated to Clash Royale....

How does matchmaking work in Clash Royale?

Matchmaking in Clash Royale is designed to create balanced and fair matches between players. The system primarily uses a player’s trophy Additionally, Clash Royale takes into account the player's card levels. Players who have higher-level cards will generally be matched against others with similar card levels. This helps to mitigate any imbalances caused by card upgrades, which can significantly impact gameplay. The matchmaking algorithm also considers various factors including recent performance, win streaks, and losses, along with the player's overall experience in the game. The goal of this system is to provide each player with a challenging yet achievable opponent, creating a rewarding experience as they compete to improve their skills and climb the ranks. It is important for players to be aware of these factors as they engage in matches, as they can influence the outcome. For further information on matchmaking or related topics, players may refer to the current official Clash Royale website....

What is the significance of elixir in Clash Royale?

In Clash Royale, elixir serves as the fundamental resource that players use to deploy cards and execute strategies during battles. Elixir management is vital, as deploying high-cost cards without considering elixir availability can lead to significant disadvantages. Players must balance between building their own offensive tactics and countering their opponent's moves. The key to winning in Clash Royale often hinges on making efficient trades, where a player uses less elixir to counter an opponent's high-cost card, thereby gaining an elixir advantage. Additionally, understanding elixir dynamics can inform decisions regarding when to attack or defend. Timing the deployment of cards, knowing when to cycle through the deck, and manipulating elixir to maintain pressure on the opponent are foundational skills that players develop as they gain experience. In summary, elixir is not only a resource but a core element of decision-making and strategy in Clash Royale, shaping the overall gameplay experience....

What are the strategies for winning clan wars?

Winning clan wars in Clash Royale requires careful planning and collaboration among clan members. One effective strategy is to ensure Another vital strategy involves balancing offensive and defensive plays. Players should set a solid foundation by building a defensive deck that can withstand common threats, while also incorporating cards that can counter popular strategies used by opponents. Understanding enemy deck types can give a considerable advantage, as it allows players to anticipate moves and plan accordingly. Additionally, players should focus on synergy and elixir management in their attacks. It is essential to time attacks carefully, ensuring that elixir is conserved for both offense and defense. A good practice is to have at least one member in the clan study the enemy’s gameplay and provide feedback on potential weaknesses to exploit. Lastly, clans should be mindful of their troop levels and card upgrades. Keeping cards at competitive levels will ensure that players do not lag behind in battles. By following these strategies and maintaining an active, supportive clan environment, members can significantly enhance their chances of success in clan wars. For any additional information, players may check the official Clash Royale website....

Progression and Unlocking

What are the different arenas and how do I unlock them?

In Clash Royale, arenas represent different levels of gameplay that players reach as they progress. Each arena has its own set of card Players start in the Training Camp, which serves as a tutorial for new users. The progression continues through the arenas, each requiring a specific number of trophies to unlock. The first few arenas include Goblin Stadium, Bone Pit, and Barbarian Bowl, which unlock as players accumulate trophies. As players advance through the game and earn more trophies by winning battles, they will climb through these arenas. Here is a brief overview of the progression. After the initial Training Camp, players will reach Goblin Stadium after obtaining a total of 0 trophies. Subsequently, Bone Pit becomes accessible at 400 trophies, Barbarian Bowl at 800 trophies, and so on. Higher arenas such as the Spooky Town, Royal Arena, and eventually the Ultimate Champion arena have even stricter trophy requirements. Unlocking each arena reveals new cards that can be utilized in battle, enhancing gameplay strategy. Players can monitor their progress by checking their trophy count displayed in the game. For more detailed information, it may be worthwhile to visit the official Clash Royale web page where such topics are frequently discussed....

How can I donate cards to my clan members?

In Clash Royale, players have the opportunity to donate cards to their clan members, which fosters a sense of community and teamwork. When you see a member who is requesting a specific card, you can tap on their name to view their request. If you possess the card they are requesting and have enough of them, you can donate it by selecting the card and confirming the donation. Keep in mind that there is a daily limit to the number of cards you can donate, which helps maintain balance in the game. Additionally, each donation earns you Gold and fosters goodwill among clan members. For more details on card donations and other related features, players may want to explore the official Clash Royale website....

How do I earn trophies in Clash Royale?

Earning trophies in Clash Royale is an essential part of advancing in the game and climbing the ranks. Players can earn trophies by Participating in various game modes, including the standard ladder, tournaments, and special events can also provide opportunities to earn trophies. Climbing to higher arenas unlocks more cards and rewards, which can enhance a player's deck and overall performance, further aiding in trophy acquisition. Players should aim to participate regularly in battles and keep improving their skills, as this will lead to more victories and, consequently, more trophies. Players are encouraged to familiarize themselves with their decks, the strengths and weaknesses of different cards, and wisely choose battles that align with their strategy. For more detailed information on trophy mechanics and gameplay, checking the current web page would be beneficial....

Game Features

What are the different game modes available in Clash Royale?

Clash Royale offers a variety of game modes that cater to different play styles and experiences, providing players with numerous ways In addition to Multiplayer mode, Clash Royale features a variety of special events and challenges that rotate regularly. These events can range from tournaments to special rule sets that change gameplay dynamics, offering unique experiences. The Clan Wars mode allows players to team up with Clan members and compete against other Clans, fostering a sense of community and teamwork. There are also seasonal events that introduce new game modes or variations to existing gameplay, keeping things fresh and engaging. Players can participate in special challenges that often reward new cards, cosmetics, or gems based on their performance. Lastly, the game may occasionally feature limited-time game modes that provide players with a different way to battle, each with its own rules and objectives. Given the evolving nature of the game, players are encouraged to check the current web page for the latest updates on game modes and events to ensure they are not missing any exciting opportunities....

What are clans and how do I join one?

Clans in Clash Royale are groups of players that come together to share resources, strategies, and engage in friendly battles. Being To join a clan, players can navigate to the clan section in the game, which can be accessed from the main menu. There, players can search for clans based on several criteria, including clan name, location, and clan type, which can be open, invite-only, or closed. Players can also filter their search based on the clan's trophy requirements, levels, and whether they are active in clan wars. Once players find a clan that suits their preferences, they can send a request to join, if it is invite-only, or directly join if it is open. It is always advisable to read the clan description to understand its requirements and culture before joining. Players are encouraged to take their time and find a community that aligns with their gaming goals....

What events are available in Clash Royale?

In Clash Royale, there are several engaging events that players can participate in, each adding unique challenges and rewards. Events Challenge modes typically test a player's skill under specific conditions such as card limitations or unique rulesets. For example, there could be tournaments that allow players to compete against each other in a single-elimination format, with the winners receiving rewards based on their performance. Seasonal events occur in conjunction with game updates or special occasions, often introducing new cards, game mechanics, or themed challenges. In addition to these, Clash Royale may feature special events that highlight community or competitive play, including clan-based events or friendly challenges. Players are encouraged to regularly check in-game announcements and the official website for detailed updates on current events. Engaging in these events is a great way to earn rewards and enjoy different gameplay experiences....

Can I play Clash Royale on different platforms?

Clash Royale is primarily designed for mobile platforms, specifically iOS and Android devices. Players can easily download the game...
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