Choice Hotels International, Inc. Customer FAQ

Top Answers & How-to Guides

What is Choice Hotels International, Inc.'s Phone Number?

The question we are asked most often is about how to talk to Choice Hotels International, Inc. customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do Choice Hotels have accessible rooms for guests with disabilities?

Choice Hotels International, Inc. is committed to providing an inclusive experience for all guests, including individuals with disabilities....
Ask any question you have about Choice Hotels International, Inc. customer service, get an answer now.

Reservation Management

How Do I Cancel My Trip with Choice Hotels?

When your travel plans involving a Choice Hotels stay are canceled, you want to know your reservation has been canceled so you aren't...

What Do I Do If I Never Received a Confirmation Email from Choice Hotels?

Traveling is an exhilarating adventure, but that doesn't mean you can't earn discounts or live frugally. Choice Hotels has something...

What Is Choice Hotels’ Cancellation Policy?

Choice Hotels has cancellation policies depending on the type of reservation. The Standard Cancellation Policy requires guests to cancel...

Can I modify or change my reservation with Choice Hotels?

Yes, it is possible to modify or change a reservation with Choice Hotels. The ability to make changes typically depends on the specific When modifying a reservation, it is important to review the cancellation policies and any potential fees associated with making changes. Changes may include altering the dates of stay, the room type, or even the location of the hotel, depending on availability. Guests should keep in mind that certain reservations, especially non-refundable rates, may have restrictions that limit modifications. Therefore, reviewing the details of the booking beforehand is advisable. For the most accurate and detailed information regarding specific reservations, it would be beneficial to check the official Choice Hotels website or the booking confirmation email, which usually contains important guidance on how to proceed with modifications....

Refund and Disputes

How Do I Get a Refund from Choice Hotels?

Learning about a billing issue is an unwanted inconvenience yet if it happens during a dream trip, you find yourself going with the...

How Do I Dispute a Charge with Choice Hotels?

If you recently stayed at a Choice Hotels location and found a charge on your bill that you didn't expect and that seems inappropriate,...

How Do I Dispute a Charge from Choice Hotels?

If you have a confirmed reservation made via a valid credit or debit card, you can submit a claim for extra charges by Choice Hotels....

Policies and Special Requests

What Is Choice Hotels' Coronavirus or Cancellation Policy?

Many hotel chains had to make adjustments at the height of the coronavirus pandemic, and Choice Hotels was one of those chains that...

Is breakfast included in the room rate at Choice Hotels?

Breakfast inclusion at Choice Hotels varies by property and brand. Some Choice Hotels locations do offer complimentary breakfast as...

Can I make special requests for my room at Choice Hotels?

Yes, guests can indeed make special requests for their rooms at Choice Hotels. While specific policies may vary among different properties...

Do Choice Hotels offer pet-friendly accommodations?

Choice Hotels does offer pet-friendly accommodations, allowing guests to travel with their furry companions. However, it is important...

What is the check-in/check-out time at Choice Hotels?

Choice Hotels typically has a standard check-in time of 3:00 PM and a check-out time of 11:00 AM. However, these times can vary by...

Do Choice Hotels have accessible rooms for guests with disabilities?

Choice Hotels International, Inc. is committed to providing an inclusive experience for all guests, including individuals with disabilities....

Booking Process

How Do I Book a Trip with Choice Hotels?

Looking for the ultimate accommodation for your next trip? Go to the Choice Hotels website and discover options that cater to your...

What are the different types of rooms and accommodations available at Choice Hotels?

Choice Hotels International offers a wide range of room types and accommodations designed to cater to the diverse needs of travelers. Some accommodations are designed with specific needs in mind. Accessible rooms are available in many properties, featuring adaptations for guests with mobility challenges. Family-friendly options, such as rooms with multiple beds or cot availability, are also commonly found, making it convenient for those traveling with children. Moreover, business travelers may benefit from rooms that come equipped with a workspace and complimentary high-speed internet access to ensure productivity during their stay. Certain brands under the Choice Hotels umbrella, such as Cambria Hotels and Comfort Suites, emphasize modern designs and premium amenities, such as fitness centers and on-site dining options. It is worth noting that some locations may also offer unique accommodations like extended stay options, which come with kitchen facilities for longer visits. For the most accurate information on the available accommodations, specific details about a property, or amenities, it is always a good idea for travelers to check the current web page of Choice Hotels....

What amenities are available at Choice Hotels properties?

Choice Hotels International, Inc. offers a diverse range of amenities across its various brands to enhance the comfort and convenience Most properties also provide free parking, which is a significant advantage for guests traveling with vehicles. Many hotels include fitness centers, allowing guests to maintain their workout routines while on the road. Some locations may also feature business centers equipped with necessary services such as printing and faxing, catering to business travelers. In terms of comforts in guest rooms, Choice Hotels often offer amenities such as flat-screen televisions, coffee makers, and mini-fridges to enhance the overall experience. Certain brands may provide additional luxuries, like outdoor pools or on-site dining options, depending on the location and specific brand standards. For guests seeking information on specific properties or to discover unique amenities that may be available, it is advisable to visit the official website. The website can be a helpful resource in exploring each hotel’s offerings and finding the perfect accommodation to meet individual needs and preferences....

Feedback and Complaints

How Do I File a Complaint About the Property to Choice Hotels?

If you had a problem with some part of a Choice Hotels property, you might want to bring it to the company's attention. To make the...

What are the benefits of joining the Choice Privileges program?

Joining the Choice Privileges program offers numerous benefits that enhance the overall travel experience for members. One of the most In addition to point accumulation, members enjoy exclusive discounts on hotel rates. This could lead to significant savings when booking accommodations. Members also receive bonus points opportunities during special promotions and events, allowing them to accumulate points more rapidly. Furthermore, the program provides access to a variety of member-only perks, such as early check-in and late check-out options at select hotels, which can enhance convenience during travel. Members also benefit from a dedicated customer service line to assist with any inquiries or issues they may encounter. It is important to note that Choice Privileges members also have the opportunity to advance through different levels of membership. Each tier unlocks additional benefits and rewards. For comprehensive details about the program and its offerings, interested individuals can visit the official Choice Hotels website....

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