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Cheesecake.com Customer FAQ

Top Answers & How-to Guides

What is Cheesecake.com's Phone Number?

The question we are asked most often is about how to talk to Cheesecake.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is it possible to pick up my order instead of having it shipped?

Cheesecake.com offers various options for obtaining your order, including shipping and potentially pickup, depending on their specific...
Ask any question you have about Cheesecake.com customer service, get an answer now.

Cheesecake Options

What flavors of cheesecake do you offer?

Cheesecake.com offers a delightful variety of cheesecake flavors to satisfy any palate. The selection typically includes classic favorites For those who enjoy unique combinations, Cheesecake.com often features seasonal flavors and limited-time offerings, such as pumpkin spice cheesecake during the fall or caramel apple cheesecake around the holidays. There are also options like lemon cheesecake, which brings a zesty and refreshing note to the experience. If you are interested in more specific flavors or any special offerings, it is advisable to check the current web page of Cheesecake.com for the most up-to-date information. They may have additional flavors or seasonal specials that would broaden your options even further....

Do you offer gluten-free or vegan cheesecake options?

Cheesecake.com is known for its wide variety of cheesecake options, and they do cater to different dietary preferences, including gluten-free For the most accurate and current offerings, it is always a good idea to check the latest product listings on the Cheesecake.com website. There you will find detailed descriptions of what is available, including any gluten-free and vegan varieties. Make sure to explore the menu options to find the perfect cheesecake that aligns with your preferences....

Can I customize my cheesecake order?

Cheesecake.com offers a variety of options for customization to cater to individual tastes and preferences. Customers can choose from...

Do you provide nutritional information for your cheesecakes?

Cheesecake.com understands that customers are often interested in the nutritional information of their products, especially when it...

Ordering and Delivery

Do you ship internationally?

Cheesecake.com primarily focuses on shipping within the United States, and international shipping options may be limited or unavailable....

How soon before an occasion should I place my order?

When planning to order from Cheesecake.com, it is recommended to place your order at least a week in advance of your special occasion....

Can I order a cheesecake for delivery on a specific date?

Cheesecake.com offers a range of options for ordering cheesecakes, and customers may choose to specify a delivery date during the purchasing...

Is it possible to pick up my order instead of having it shipped?

Cheesecake.com offers various options for obtaining your order, including shipping and potentially pickup, depending on their specific...

Policies and Concerns

What is the shelf life of your cheesecakes?

The shelf life of cheesecakes from Cheesecake.com can depend on several factors, including the specific flavor and how they are stored. If you want to extend the shelf life, many cheesecakes can also be frozen. When frozen correctly, cheesecakes can last for approximately two to three months without losing their flavor or texture. It is best to wrap the cheesecake securely in plastic wrap and then place it in an airtight container to prevent freezer burn. For specific details on the shelf life of a particular cheesecake flavor or any special storage instructions, it is advisable to check the current web page or product description when ordering from Cheesecake.com....

What is your return or refund policy?

Cheesecake.com has specific policies regarding returns and refunds that are designed to ensure customer satisfaction. Generally, the In cases where there may be an issue with the order, such as receiving a damaged product or a wrong item, customers are typically encouraged to reach out through the contact information provided on their website. They often have procedures in place to address such concerns promptly. It is advisable for customers to inspect their order upon arrival and take any necessary actions within the timeframe specified in the policy. To ensure that customers have the most accurate and updated information, it is always a good idea to review the current return and refund policy on the Cheesecake.com website. This will provide guidance on the specific steps to take if there is ever a concern regarding an order, along with potential solutions offered by the company....

What should I do if my cheesecake arrives damaged?

If a cheesecake arrives damaged, it can be quite disappointing. It is important to address the situation promptly. First, take a moment Next, refer to the current Cheesecake.com website for any specific policies regarding damaged orders. Many companies have clear procedures for handling such incidents, which may include submitting photos and providing order details. This will help ensure that the issue is resolved efficiently. Typically, Cheesecake.com will strive to make it right and may offer a replacement or refund depending on the circumstances. Remember to act quickly, as most policies have time frames for reporting damaged items. Overall, being prepared will help you navigate the process more smoothly....

Gift Options

Can I include a personalized message with my cheesecake order?

Cheesecake.com understands the importance of making your gift special and memorable. When placing an order, customers often have the...

Do you offer gift wrapping or gift options?

Cheesecake.com provides various options to ensure that your cheesecake gifts feel special. While they do not specifically mention gift...

Payment and Rewards

What payment methods do you accept?

Cheesecake.com offers a variety of payment methods to provide customers with flexibility and convenience when placing their orders....

Do you have a rewards or loyalty program?

Cheesecake.com does indeed have a rewards program designed to benefit its loyal customers. This program allows customers to earn points To join the rewards program, customers typically need to create an account on the Cheesecake.com website. Once registered, they can easily track their points and see available rewards, enhancing the overall shopping experience. Participating in the program not only provides savings but also allows customers to enjoy more of the delightful cheesecakes they love. For the most accurate and up-to-date information regarding the rewards program, including details on how to join and redeem points, it is advisable to check the current web page on Cheesecake.com....

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