In a nutshell: To report an outage with Spectrum services, first verify that it's not an issue with your equipment or phone settings. For mobile services, enable Wi-Fi calling and check settings like Do Not Disturb or airplane mode. For internet or TV issues, utilize the troubleshooting page to restart your equipment. Ensure your
If you get your internet, phone, or TV services from Spectrum, the business arm of Charter Communications, and if your service seems to have suddenly gone out, then you need to know how to report the outage. The sooner you report it, the sooner Spectrum can get to fixing the problem and restoring your service. However, before you do, there are a few things you need to check first, to make sure that it is actually a service outage and that Spectrum does not already know about it.
If your Spectrum mobile service seems to be out, you can still place calls by enabling wi-fi calling, which you can do from the Settings menu. As long as you still have data left on your plan, that is. Wi-fi calling uses your phone's internet connection make calls, so it still works even if your mobile service is out.
Check that Do Not Disturb mode is not on and the phone is not in airplane mode. Try switching your phone off and on again. Take your SIM card out and then put it back in.
Go to the Spectrum troubleshooting page and click on the Reset It link for troubleshooting your internet equipment. Select your equipment from the list under the Internet tab, select Troubleshoot, then select Restart Equipment twice.
Go to the Spectrum troubleshooting page. and click on the Rest It link for troubleshooting your TV equipment. Find your equipment in the list and click on the Restart Equipment option twice.
Spectrum home page
Whatever kind of Spectrum service you have, check your Spectrum account to make sure it is not suspended for late payments or any other reason.
Check to see if Spectrum is already aware of the service outage before you try to report it.
If you already have push notifications enabled for the app, skip to step 13.
Spectrum customer service
Tell the representative of the steps you have taken to make sure that it is not your equipment that is the problem.
After you report the problem, Spectrum will send out a repair team just as soon as they figure out what and where the problem is. Periodically check to see if they have restored your service yet. If you have any questions, call Spectrum's customer service. It's open 24 hours a day, 7 days a week.
GetHuman has been working for over 10 years on sourcing information about big organizations like Charter Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Charter Communications Service Outage? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies