In a nutshell: Spectrum, Charter Communications’ brand, provides internet, phone, and cable services. To transfer services to a new address, proof of residency is required. This can be submitted via email or in-person at a store. Customers must contact Spectrum to schedule the transfer, ensuring all outstanding balances are settled beforehand. After scheduling
Spectrum, the primary brand name for Charter Communications, offers a range of services including business solutions, phone, internet, and cable TV. If you're looking to transfer your services to a new address, you may need to provide proof of residency, especially if another customer is already registered at that address. To verify your residency, you can email documents such as a rental or lease agreement or visit a Spectrum store with a valid ID or escrow papers. Are you looking to transfer a service? Read this guide for more info.
To transfer your Spectrum service to a new location, contact Charter Communications or Spectrum directly using the provided number. An agent will assist you in scheduling the move, transferring your services, and checking availability in your area. The staff can also help you look for another provider if Spectrum isn't available in your area, and advise you on what to do with the equipment.
After scheduling, you'll receive a confirmation email; please review the details, including address and connection/disconnection dates, and call back if you need to make any changes.
Note that all outstanding balances must be paid before scheduling the transfer; you can check your account balance in the next step.
If you have an amount due, be sure to make a payment before transferring your service. You will not be able to transfer your service to a new address if you haven't fully paid your bill. Payments are updated in real time.
Are you upgrading? You may need to return your equipment to Spectrum. You can return the equipment at your nearest Spectrum store. To find a store, use this link: https://www.spectrum.com/stores
Just enter your address and hit Check Availability.
You can also contact Spectrum to request a home shipment return kit, which includes bubble wrap and a return label. Another option is to visit a UPS store. Just tell the staff you're returning a Spectrum equipment and they should be able to ship the item back to Spectrum.
If you're moving locally, it may be possible to do self-installation. An agent can also dispatch a technician to help you with installation and activation.
Note: if you'll be using your current internet equipment at your new address, there is no need to set up your WiFi network name and password, as they will remain the same. You will only need a new name and password if you'll be using different equipment.
When planning to transfer your Spectrum service, be sure to ask the agent about available offerings in your area to take advantage of better deals. You can continue paying your bill through various methods, including Auto Pay. It's also important to ask the agent about your username and password, and transfer your current login credentials to your new service address. If you don't transfer your login details, you'll need to create a new username and password to access your account online. If you have any further questions or concerns, don't hesitate to reach out to Customer Support.
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