Carnival Cruise Customer FAQ

Going on a nice week-long cruise certainly sounds like a good way to see the world. You don't have to pick just one destination; you...

If you have just booked an amazing cruise on Carnival, it is vitally important that you are able to find your Carnival Cruise reference...

Carnival Cruise has a cancellation policy designed to provide flexibility while also safeguarding the company's operational needs. For Cruise Plus or Early Saver fares, the cancellation penalties increase as the cruise date approaches. For instance, if a guest decides to cancel more than 75 days before sailing, they may receive a full refund less a cancellation fee. However, between 75 to 30 days before departure, the penalties become more significant. Lastly, cancellations made within 30 days of the departure date usually lead to a complete forfeiture of funds. Carnival Cruise also offers the "Carnival Vacation Protection" plan, which can provide additional coverage in case of cancellation due to unexpected events. It is important for guests to review the terms and conditions associated with this coverage as it can influence the financial implications of a cancellation. Since policies may vary based on promotions and changes in terms, it is advisable to check Carnival Cruise's current website for the most accurate and up-to-date information regarding cancellation policies. This ensures that guests have the latest details before making any travel decisions....

Carnival Cruise does allow the transfer of bookings to another person, but there are specific guidelines and conditions that must be There may also be fees associated with the transfer process, so it is advisable to review the terms and conditions regarding this matter. Guests are encouraged to visit Carnival's official website for the most accurate and up-to-date information about their policies. It is also useful to check the frequently asked questions section, as it may provide additional insights into the booking transfer process and necessary steps. If you have any specific details about your booking, it might help clarify your options further....

Carnival Cruise offers various forms of payment for reservations to accommodate different preferences. Typically, guests can use major...

Carnival Cruise has specific age requirements for passengers sailing on their ships. Generally, the minimum age to sail unaccompanied...

When planning a cruise with Carnival Cruise, travelers often wonder about passport requirements. Generally, a passport is not strictly For cruises that visit foreign ports, it is important to consider the specific destinations on the itinerary. Many international destinations require a passport for entry, and having one ensures a smoother experience in case of emergencies or unforeseen circumstances, such as needing to return to the United States from a foreign port. Furthermore, when traveling with family, it is advisable for all passengers to have their passports, including children. Travelers should also keep in mind that certain itineraries may have additional specific regulations or recommendations regarding documentation. Therefore, it is prudent to check the latest information on the current web page for Carnival Cruise, where additional guidance on travel requirements can be found. Overall, while it may not always be required, possessing a passport is highly recommended for those looking to embark on a worry-free cruise experience....

Carnival Cruise has specific policies regarding the bringing of alcohol on board their vessels. Passengers are allowed to bring a limited Guests who are 21 years of age or older may bring one bottle of wine or champagne, with a maximum size of 750 ml, in their carry-on luggage. This allowance serves as a way to enjoy a special beverage while onboard, especially during celebrations. However, if guests choose to bring larger quantities or other types of alcohol, such as spirits or beer, these must be stored in checked luggage and are subject to the cruise line's policies, which typically do not allow these items to be consumed in public areas onboard. Additionally, it is important to keep in mind that any excess alcohol brought on board, beyond the permitted one bottle of wine or champagne, may be confiscated and stored for the duration of the cruise. Guests can retrieve any such items at the end of their voyage. For those wishing to enjoy beverages during their trip, Carnival also offers a variety of beverage packages and options available for purchase on board, which can enhance the overall experience. For the most current and detailed information regarding policies on alcohol, it is advisable to consult the official Carnival Cruise website, where all rules and regulations are outlined clearly....

Carnival Cruise does not typically include gratuities in the base fare of a cruise. Instead, gratuities are usually added to a passenger's Guests have the option to prepay these gratuities at the time of booking, or they can opt to pay them on board. Additionally, it is important for passengers to note that they can adjust these gratuities if they feel the service received was not satisfactory or if they wish to give additional recognition to particular staff members who went above and beyond. Passengers are encouraged to consult the Carnival Cruise website for the most current information regarding gratuity policies, as these details can vary depending on the ship, itinerary, and any updates that Carnival may implement. The website can also provide valuable information regarding the automatic gratuity process and how guests can manage their onboard accounts in relation to gratuities....

Carnival Cruise offers a diverse range of activities designed to cater to guests of all ages and interests, ensuring that there is For those seeking adventure, Carnival ships are equipped with thrilling water slides, high ropes courses, and surf simulators, providing opportunities for exhilarating fun. Guests can also enjoy various sports activities such as mini-golf, basketball courts, and even laser tag in some cases. The fitness centers on board allow passengers to maintain their workout routines or try something new, like a yoga class or a group fitness session. Those looking for relaxation can partake in spa treatments or simply unwind by the pool with a good book or a refreshing drink. Many Carnival ships feature multiple pools, hot tubs, and serene adults-only areas for those seeking a quieter environment. In addition to physical activities, Carnival provides a wealth of entertainment options. The ships host Broadway-style shows, live music performances, comedy acts, and themed parties throughout the cruise. Passengers can also engage in games like trivia contests, dance classes, and craft sessions. For families traveling with children, Carnival offers dedicated kids’ and teens’ clubs, featuring age-appropriate programs and activities focused on creativity, exploration, and fun. Dining on board is an experience in itself, with various restaurants and eateries offering a broad range of culinary options to suit all tastes. From casual dining to fine dining, passengers will find a multitude of flavors to explore. In summary, Carnival Cruise ships are a treasure trove of activities, designed to provide a fun-filled vacation experience, keeping guests engaged and entertained from morning until night. For specific itineraries and additional details on activities, guests may refer to the relevant pages on carnival.com....

Yes, it is possible to modify dining preferences after booking a Carnival Cruise. Carnival Cruise is known for providing a flexible In many cases, guests can choose between traditional dining, which assigns a fixed dining time and table, or "Your Time Dining," which offers more flexibility in terms of when and where to dine. If a guest wishes to change from one dining option to another or alter specific preferences such as seating arrangements or dietary needs, they should access their booking details online or contact the onboard guest services once they are aboard the ship. While changes can be accommodated, it is advisable to make adjustments as early as possible, especially if the cruise is approaching, to ensure that all requests can be honored. For the most current details about modifications, it can be helpful to refer to the information available on the official Carnival Cruise website....

Carnival Cruise has a policy that generally does not allow pets on board their vessels. This policy is in place for the safety and For guests looking to enjoy a cruise experience without leaving their pets behind, Carnival recommends making suitable arrangements for pet care during the cruise. Many pet care facilities, such as boarding kennels or pet sitters, can provide care while guests are away enjoying their time at sea. If you want to know more about specific policies or need information regarding bringing a service animal on board, it is a good idea to check the current web page for Carnival Cruise. There you will find detailed information and resources related to pet policies and service animal guidelines that can help you plan your trip accordingly....

Yes, guests can book shore excursions with Carnival Cruise before boarding. In fact, it is often a convenient option to secure spots Additionally, it is important to keep in mind that while advance bookings are recommended, Carnival Cruise typically allows onboard purchasing as well. However, those who choose to book excursions ahead of time may enjoy more peace of mind knowing that they have secured their reservations. For the latest information and specific details about available excursions, guests can visit the Carnival Cruise website directly....