Carbonite Customer FAQ

If you forget your Carbonite password, you can reset it through the website, the mobile app, or the desktop app. If you still can't...

To cancel a Carbonite subscription, users typically need to access their account through the Carbonite website. Once logged in, they...

Yes, Carbonite does provide options for accessing your account on mobile devices. Users can manage their backup settings and check...

Carbonite offers solutions designed for individuals and businesses that can effectively support backing up multiple computers. For The business plans feature options that are scalable, meaning they can adapt to the specific needs of your organization, including the ability to back up an entire network of computers. Each system can be backed up independently, ensuring that files and settings remain secure even when using multiple devices. To explore the best option for backing up multiple computers, it is advisable to visit the official Carbonite website. There, you can review the available plans and their features in detail to see which one aligns with your requirements. The website will also provide the latest information on pricing and capabilities, helping you make the most informed decision for your backup needs....

Carbonite automatically backs up your files continuously. This means that as soon as a file is created, changed, or deleted, the software...

Yes, Carbonite does support backups of external hard drives. When using Carbonite, users can configure the software to include external...

Carbonite offers different plans, and the limits on file sizes can vary depending on the specific plan a user chooses. Typically, for For businesses, the plans may differ, and certain file size limitations could apply, especially for larger databases or images. Users are encouraged to check the details of their specific plan to understand the nuances of file size allowances. Additionally, for any fine print or current information regarding file size limits, it may be helpful to visit the Carbonite website. There, relevant details about different plans and their features can be found, providing clarity on backup capabilities....

The time it takes to restore files from Carbonite can vary based on several factors, including the size and number of files being restored,...

If a computer crashes and you are using Carbonite for backup, you will still have access to your files provided they were backed up It is important to note that not all files may be backed up, depending on your specific Carbonite plan and the settings you have chosen. For users who have activated external device backup, files on connected devices will also be available. To ensure that you have covered all necessary files, it is advisable to periodically verify your backup settings and the items backed up. For specific instructions or further assistance, it may be helpful to visit the current Carbonite website for more information....

Yes, Carbonite does allow users to restore files from previous versions. This feature can be particularly useful if a user wants to This process is straightforward and user-friendly, providing a way to retrieve not just the most recent copy of a file but also older versions. Carbonite retains multiple versions of files for a certain period, depending on the subscription plan a user has. For detailed instructions or to explore the exact steps, users might want to check the current information available on the Carbonite website....

If an individual cannot locate a backed-up file using Carbonite, there are several steps they can consider taking to try and resolve Additionally, it is helpful to ensure that the file was successfully backed up in the first place. Users may want to check the Carbonite status of their backed-up files and folders to confirm that the specific file they are looking for was included in the backup process. Another approach is to examine the recycle bin or any temporary folders where the file might have been moved or deleted inadvertently. If a user continues to experience difficulty, they may want to consider reviewing Carbonite's online resources or support page for additional guidance on file recovery. Checking the current web page for updated contact information may also be beneficial if more assistance is needed....

Yes, Carbonite utilizes encryption to protect users' data both during transmission and while it is stored. When files are transferred...

Carbonite offers a variety of storage options, and the amount of storage space available to a user depends on the specific plan they For those who require additional features, such as the ability to back up multiple computers or external drives, Carbonite has different plans like Plus and Safe Backup that come with various capabilities. Each plan may have distinct limits on storage types or access including external hard drives or network-attached storage devices. It is advisable for users to review the specific details of each plan on the Carbonite website to understand what storage options align best with their needs. For exact details and the most current offerings, visiting the official Carbonite homepage or support page is always a good idea....

Carbonite does indeed provide support for Mac computers. The service is designed to help users back up their important files and data...

Yes, with Carbonite, users can access their files from virtually anywhere. Carbonite offers a robust cloud backup service that allows Furthermore, Carbonite provides features such as file restoration that allows users to retrieve lost or deleted files easily. For specific details on how to access files, including any account limitations or additional services, it is advisable to refer to the current information available on the Carbonite website....

Yes, Carbonite does support the backup of videos and photos. It provides robust file backup solutions that can accommodate a variety Additionally, Carbonite offers different plans with varying features, making it possible for users to choose the best option that suits their needs, whether they are backing up personal or professional content. It is important for users to review the specific file types and backup limits associated with their chosen plan. For the most current information about supported file types and backup options, it is advisable to check the official Carbonite website, as details may change over time. Make sure to choose the right solution for your needs to keep your important memories safe....