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Candlewood Suites Customer FAQ

Top Answers & How-to Guides

What is Candlewood Suites's Phone Number?

The question we are asked most often is about how to talk to Candlewood Suites customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the check-in and check-out times?

Candlewood Suites typically offers check-in times starting at 3:00 PM and check-out times by 11:00 AM. However, these times can vary...
Ask any question you have about Candlewood Suites customer service, get an answer now.

Services

Does Candlewood Suites offer free Wi-Fi?

Candlewood Suites offers complimentary Wi-Fi to its guests across all locations. Guests can enjoy free high-speed internet access in...

Is there parking available at the hotel?

Candlewood Suites typically offers on-site parking at their locations, but the availability and specifics may vary by property. Many...

Do Candlewood Suites provide airport shuttle service?

Candlewood Suites varies by location when it comes to amenities, including airport shuttle service. While some Candlewood Suites properties...

Pet Policies

Are pets allowed at Candlewood Suites?

Candlewood Suites generally welcomes pets at many of their locations, as they aim to provide a comfortable experience for guests traveling...

Can I earn loyalty points with Candlewood Suites?

Yes, guests at Candlewood Suites can earn loyalty points by participating in the IHG Rewards membership program. Candlewood Suites...

Amenities

What amenities are available in the room?

Candlewood Suites offers a variety of amenities designed to ensure a comfortable and convenient stay for guests. Each room typically In addition to kitchen facilities, rooms are usually furnished with a comfortable work desk, free Wi-Fi access, and a flat-screen television with cable channels for entertainment. Guests can also expect to find quality bedding, a recliner or sofa, and ample storage space for personal belongings. Candlewood Suites often provides complimentary items such as kitchen utensils, certain grocery items from the Candlewood Cupboard, and access to laundry facilities. Many locations also offer a fitness center to maintain one's workout routine while away from home. The overall aim of these features is to create a home-like atmosphere for guests, whether they are traveling for business or leisure. For specific details about the amenities offered at a particular location, it may be helpful to review the information provided on the official website....

Do Candlewood Suites have a fitness center?

Candlewood Suites typically offers a fitness center at most of their locations, which is designed to cater to the needs of guests who...

Is there a swimming pool at the hotel?

Candlewood Suites typically focuses on providing comfortable extended stay accommodations with amenities that cater to travelers. However,...

Are there laundry facilities on-site?

Candlewood Suites is well-known for its long-term stay accommodations and includes a variety of amenities aimed at making guests feel...

Policies

Is breakfast included in the room rate?

Candlewood Suites typically does not include breakfast in the room rate. Unlike traditional hotels that often offer complimentary breakfast,...

What is the cancellation policy for reservations?

Candlewood Suites generally has a flexible cancellation policy, but the specific terms can vary depending on the rate type and location It is important for guests to check the individual reservation details, as policies can vary by location and booking method. Guests may find the specific cancellation policy for their reservation outlined in their confirmation email or directly on the Candlewood Suites website during the booking process. For the most accurate information regarding cancellation policies, it would be advisable to refer to the official Candlewood Suites website, where detailed terms and conditions can be found....

What are the check-in and check-out times?

Candlewood Suites typically offers check-in times starting at 3:00 PM and check-out times by 11:00 AM. However, these times can vary...

Help me with my Candlewood Suites customer service issue

Ask any question you have about Candlewood Suites customer service. We will do our best to get you answers right away.
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