California Disability Insurance (SDI) Customer FAQ

Top Answers & How-to Guides

What is California Disability Insurance (SDI)'s Phone Number?

The question we are asked most often is about how to talk to California Disability Insurance (SDI) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I report a change in my medical condition?

To report a change in medical condition related to California Disability Insurance, an individual should submit the updated information...
Ask any question you have about California Disability Insurance (SDI) customer service, get an answer now.

Recent California Disability Insurance (SDI) Customer Questions

how do i update a change of name

To update a change of name for California Disability Insurance (SDI), you will need to mail a written request along with documentation proving your name change, such as a marriage certificate, divorce decree, or court order, to the Employment Development Department (EDD).
Asked Jul 23, 2024 4:03 PM

I certified using the form I needed to fill out, Where is my payment?

If you have already submitted your certification form, processing typically takes up to 14 days. If it has been longer than this, you may need to check the status of your claim online through your SDI account or contact California Disability Insurance (SDI) for further assistance.
Asked Jun 26, 2024 11:36 PM

cannot reach anyone at sdi after trying phone and messaging

We're sorry to hear you're having trouble reaching California Disability Insurance (SDI). SDI can experience high call volumes and sometimes it may take time to get through via phone or receive a response to an online message. We recommend you continue trying to make contact at different hours of the day, as sometimes call volumes might be lower. Alternatively, many inquiries or issues could be resolved online through the SDI website. Please make sure to provide all the necessary details in your messages to facilitate quicker resolution. Thank you for your patience.
Asked Jun 14, 2024 9:21 PM

How do I continue to receive a disability payments after my continued certification for benefits was over a month late past the due date

If your continued certification for benefits was over a month late past the due date, you might experience a delay or discontinuation in your payments. To resolve this issue, it is crucial to submit your continued claim form as soon as possible if you haven't already done so. Incompleteness or submission issues may necessitate additional verification which can result in delays. If you've already submitted your form and your payments have been interrupted, you may need to reopen your claim depending on the length of delay. It's important to note that specific claim situations can vary, therefore, actions might differ on a case-by-case basis.
Asked May 20, 2024 3:09 PM

How long does it take for payment to go through after filling the supplemental doctors note?

After submitting the supplemental doctor's note for California Disability Insurance (SDI), the state typically reviews and processes these forms within 14 days. Once approved, your payment should be deposited into your account within a few business days. However, due to high demand or other factors, processing times may sometimes be longer. Please note that it's crucial to provide all the necessary information to avoid delays.
Asked Apr 18, 2024 3:18 PM

Help me with my California Disability Insurance (SDI) customer service issue

Application Process

How Do I Apply for Disability Insurance from California Disability Insurance (Sdi)?

The State of California SDI program provides insurance benefits for short-term disability and paid family leaves (PFL). You may be...

How do I check the status of my Disability Insurance claim?

To check the status of a Disability Insurance claim with California Disability Insurance, the individual can visit the official website....

Is there a time limit for submitting my Disability Insurance claim?

California Disability Insurance, also known as SDI, has specific time limits for submitting a claim. Generally, an individual must...

Benefit Amounts and Duration

What is the maximum benefit amount for California Disability Insurance (SDI)?

The maximum benefit amount for California Disability Insurance, commonly referred to as SDI, is determined based on the amount of income...

How long can I receive Disability Insurance benefits?

In California, the duration for which an individual can receive State Disability Insurance benefits typically ranges from a minimum Once the claim is approved, the claimant must continue to provide medical evidence to justify ongoing eligibility. If the individual's medical condition improves or they are able to return to work, benefits may cease earlier. It is also important for claimants to stay informed about any potential changes to policies or benefit durations by regularly checking the official California Disability Insurance website, where up-to-date information is available....

Eligibility Requirements

What are the eligibility requirements for California Disability Insurance (SDI)?

To qualify for California Disability Insurance, or SDI, individuals must meet several eligibility requirements as established by the Additionally, the individual must have earned enough wages during a specific base period. Typically, this base period consists of the first four of the last five completed calendar quarters before the claim is filed. The required earnings threshold must be met during this time to ensure sufficient contributions to the SDI program. Individuals should keep in mind that the earning requirement may change, so it is advisable to consult the latest information available. Furthermore, a claimant must be either a California employee or a self-employed individual who has opted into the Disability Insurance program. It is also important to note that SDI does not cover short-term disability claims arising from work-related injuries, which fall under a separate workers’ compensation program. Lastly, individuals must submit their claim for benefits within a certain time frame, generally within 49 days of becoming disabled, to ensure timely processing. For more detailed information on these requirements or specific situations, it may be helpful to visit the current web page for California Disability Insurance, where additional resources and guidelines are available....

Can I apply for Disability Insurance if I am self-employed?

Yes, individuals who are self-employed can apply for Disability Insurance in California, but there are specific requirements they must Self-employed individuals must have a minimum amount of earnings during the base period, which is generally defined as a 12-month period, and they must have a documented medical condition that prevents them from working. When applying for Disability Insurance, applicants will need to provide relevant information about their income and medical status. To find detailed information on how to apply, including the necessary forms and processes to follow, it is advisable to visit the official website of California Disability Insurance. There, you can find information tailored to self-employed workers, ways to apply, and further instructions regarding documentation....

Can I receive Disability Insurance benefits if I am receiving unemployment benefits?

California Disability Insurance benefits and unemployment benefits serve different purposes, and eligibility can depend on specific A person cannot typically receive both types of benefits simultaneously because receiving unemployment benefits implies that the individual is available and able to work, which may conflict with the requirements for receiving Disability Insurance benefits based on an inability to work due to a disability. However, there may be exceptions in unique cases, and eligibility can be influenced by various factors, including the nature of the medical condition and the specific requirements of the state program. For the most accurate information based on individual situations, it may be helpful to review the official California Disability Insurance website or contact their office for specific guidance....

Income and Taxation

Can I receive Disability Insurance benefits if I have other income sources?

Yes, individuals may receive Disability Insurance benefits while having other sources of income, but there are important factors to For instance, if a person is receiving earnings from another job, they may find that their SDI benefits are adjusted based on the total amount of income they are earning. Additionally, other forms of income such as unemployment benefits, while on Disability Insurance, may also have an impact on the total benefits received. It is essential to report all sources of income accurately when applying for or continuing to receive Disability Insurance benefits. The regulations governing these benefits can be complex, so it is beneficial to refer to the latest information available on the official web page for California Disability Insurance to better understand how various income sources interact with SDI benefits....

Are Disability Insurance benefits taxable?

Disability Insurance benefits from California Disability Insurance (SDI) are generally not considered taxable income at the federal...

Claim Processing and Appeals

How long does it take to process a Disability Insurance claim?

The processing time for a Disability Insurance claim in California typically ranges from 14 days to 30 days after all required documentation...

Can I appeal a decision on my Disability Insurance claim?

Yes, it is possible to appeal a decision regarding a claim for Disability Insurance benefits in California. If an individual receives...

Medical Documentation

Can I use paid sick leave while receiving Disability Insurance benefits?

In California, individuals who receive Disability Insurance benefits from the State Disability Insurance program must be aware of how However, the specific terms of a person's employment and individual circumstances may affect this situation. It is advisable to carefully review the policies of the employer regarding paid sick leave and to monitor any relevant updates on California Disability Insurance regulations. For the most accurate and current details, it may be useful to check the official website or the current regulations surrounding Disability Insurance benefits....

What medical documentation is required for my claim?

When filing a claim for California Disability Insurance, medical documentation is an essential component that must be submitted to Additionally, claimants may need to provide additional medical records, such as test results, treatment notes, or hospital discharge summaries, that further substantiate their claim. It is important that all documentation is thorough and accurate, as incomplete or unclear information may delay the processing of the claim. Claimants are encouraged to maintain copies of all documents submitted for their records. For the most up-to-date information on the specific requirements for medical documentation, it may be beneficial to visit the California Disability Insurance website, where detailed guidelines and forms are provided....

How do I report a change in my medical condition?

To report a change in medical condition related to California Disability Insurance, an individual should submit the updated information...
We look to the California Disability Insurance (SDI) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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