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Busch Gardens Customer FAQ

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What is Busch Gardens's Phone Number?

The question we are asked most often is about how to talk to Busch Gardens customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What transportation options are available for guests staying at nearby hotels?

Busch Gardens provides a variety of transportation options for guests who are staying at nearby hotels, ensuring that visitors can In addition to hotel shuttles, rideshare services such as Uber and Lyft are widely used in the area, providing a flexible option for transportation. Guests can request a ride directly from their hotel to Busch Gardens, allowing for easy and efficient travel without the need for parking. For those who prefer personal transportation, parking facilities are available at Busch Gardens for guests who drive themselves. The parking lots are typically spacious, but it is recommended to arrive early during peak times to secure a good spot. Guests are encouraged to explore the official Busch Gardens website, where they may find more detailed information about transportation options as they can vary by season and event. It is always a good idea to verify the most current details to ensure a smooth visit to the park....
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Recent Busch Gardens Customer Questions

I accidentally purchased 2 fun passes and intended on only 1

For issues regarding purchases like accidentally buying two fun passes, we recommend checking the refund or cancellation policy that applies to your tickets. You might be able to request a refund or adjust your order depending on the circumstances. Please refer to the guidelines provided on the ticket purchasing page for assistance with your situation.
Asked May 17, 2025 5:58 PM

Help me with my Busch Gardens customer service issue

Park Operations

What are the park's hours of operation?

The hours of operation for Busch Gardens can vary depending on the time of year, special events, and holidays. Typically, the park...

Is there a shuttle service or transportation available to the park?

Busch Gardens does not operate its own shuttle service, but there are various transportation options available for guests. Many visitors Public transportation may also be an option, depending on the location. Local transit systems may provide routes that connect to areas near the park, though it is essential to verify the current schedules and routes by checking local transit authority websites. For the most accurate and up-to-date information regarding transportation options, guests are encouraged to refer to the official Busch Gardens website. This will provide detailed information on any partnerships or recommended services for guests visiting the park....

What transportation options are available for guests staying at nearby hotels?

Busch Gardens provides a variety of transportation options for guests who are staying at nearby hotels, ensuring that visitors can In addition to hotel shuttles, rideshare services such as Uber and Lyft are widely used in the area, providing a flexible option for transportation. Guests can request a ride directly from their hotel to Busch Gardens, allowing for easy and efficient travel without the need for parking. For those who prefer personal transportation, parking facilities are available at Busch Gardens for guests who drive themselves. The parking lots are typically spacious, but it is recommended to arrive early during peak times to secure a good spot. Guests are encouraged to explore the official Busch Gardens website, where they may find more detailed information about transportation options as they can vary by season and event. It is always a good idea to verify the most current details to ensure a smooth visit to the park....

Admission and Pricing

How much does admission to Busch Gardens cost?

Admission prices to Busch Gardens can vary based on several factors, including the location of the park, the time of year, and any For example, single-day tickets can range from approximately seventy to one hundred dollars or more, depending on whether visitors purchase them in advance online or at the gate. Multi-day tickets often provide a discount compared to purchasing separate single-day tickets. Additionally, season passes grant unlimited access for one year along with exclusive benefits such as parking discounts and special events. It is advisable to check the official Busch Gardens website for the most up-to-date pricing and to learn about any current promotions that may apply. This is the best way to ensure you have the most accurate information regarding admission costs and available packages....

Are there any discounts or special offers available?

Busch Gardens regularly provides a variety of discounts and special offers to enhance the guest experience and make visits more affordable. Additionally, Busch Gardens occasionally offers discounts for military personnel, students, and other groups, enabling them to enjoy the park at a reduced rate. It is also common to see promotional opportunities during popular events or holidays, which can include exclusive pricing for special events or seasonal attractions. To stay informed about the current discounts and special offers, it is recommended to regularly check the official Busch Gardens website. The website typically features updated information regarding any ongoing promotions, seasonal events, and special ticket packages. This will ensure that guests are aware of any opportunities to save on their visits. It is advisable to review the details carefully, as some offers might have restrictions or expiration dates....

Can I purchase tickets online, and are there any advantages to doing so?

Yes, tickets for Busch Gardens can be purchased online, and there are several advantages to doing so. First and foremost, buying tickets Purchasing tickets online may also offer cost savings. Busch Gardens often provides discounts for advance purchases compared to gate prices, allowing guests to save money while planning their visit. Additionally, tickets purchased online can sometimes include promotions, such as bundled packages that feature meal deals or access to special attractions. Another advantage of online ticket purchasing is convenience. Guests can buy their tickets at any time, from the comfort of their own home. Once the transaction is completed, guests typically receive their tickets via email, which can be displayed on their mobile devices for entry. This eliminates the need to print physical tickets, making entry into the park easier and more efficient. To find detailed information about purchasing tickets and to explore any current offers, guests are encouraged to visit the official Busch Gardens website....

Park Policies

Can I bring outside food and drinks into the park?

Busch Gardens has a policy regarding outside food and beverages, and it is important to adhere to these guidelines while visiting the...

Are pets allowed in Busch Gardens?

Busch Gardens has a policy in place regarding pets that visitors should be aware of. In general, pets are not allowed within the park...

Are there height or age restrictions for certain rides?

Busch Gardens maintains specific height and age restrictions for certain rides to ensure guest safety and enjoyment. These restrictions Typically, young children may have a restricted access to more thrilling rides, while rides designed for family enjoyment tend to have more lenient height requirements. Guests may also find that some attractions require an accompanying adult for younger children or shorter guests to ensure their safety. To accurately find out the specific restrictions for individual rides, it is advisable to refer to the park's official website or map when you arrive. The website will provide current details regarding all rides, along with any changes, ensuring you have the most up-to-date information for your visit....

Are there any restrictions on photography or filming in the park?

Busch Gardens has certain guidelines regarding photography and filming in the park to ensure that all guests have a pleasant experience. Additionally, guests are asked to respect the privacy of others and avoid filming in areas where it may be disruptive to other visitors, such as during shows or crowded attractions. Safety is also a priority, so photography is generally discouraged on rides or in hazardous areas. For the most up-to-date information or specific inquiries about filming policies, it is advisable for guests to visit the Busch Gardens website, which may provide further details or contact information for more specific questions....

What are the rules regarding masks and health guidelines at the park?

Busch Gardens has implemented specific health and safety guidelines to ensure the well-being of all guests and staff members visiting In indoor attractions, shows, and areas where social distancing is difficult, guests may be required to wear masks for additional protection. Hand sanitizing stations are conveniently located throughout the park to promote hygiene. Visitors are also encouraged to practice social distancing where feasible. Additionally, guests are advised to monitor their health and stay home if they are feeling unwell or displaying any symptoms associated with illness. It is always a good practice to regularly check the official Busch Gardens website for current details regarding health guidelines, as these policies can change based on health recommendations or regulations. When planning a visit, obtaining the most accurate and up-to-date information from buschgardens.com can provide further details about specific rules regarding masks and other health guidelines in place at the park. This ensures that guests can enjoy their experience while keeping health and safety a priority....

Are there designated areas for smoking in Busch Gardens?

Yes, Busch Gardens does provide designated smoking areas throughout the park. These areas are strategically located to ensure that...

Guest Services

Where can I find a map of the park?

Guests looking for a map of Busch Gardens can find it on the official Busch Gardens website, where detailed information about the park...

Is there a lost and found section in case I lose something?

Yes, Busch Gardens has a lost and found section to assist guests who may misplace personal belongings during their visit. It is common...

Attractions and Events

What types of attractions and rides are available?

Busch Gardens offers a diverse array of attractions and rides that cater to guests of all ages and various interests. Guests can expect For families and younger visitors, Busch Gardens offers a selection of gentler rides and attractions that are suitable for all ages. Choices like the Serengeti Express Train provide a scenic journey through the park’s animal habitats, allowing guests to observe various wildlife in a more relaxed setting. The park's beautifully landscaped gardens and pathways also contribute to a leisurely experience. In addition to rides, Busch Gardens features numerous shows and performances that range from animal encounters to musical productions, ensuring that there is something for everyone to enjoy. Seasonal events often introduce new attractions and themed experiences, adding variety throughout the year. For specific details on rides and attractions, including height and age restrictions, guests are encouraged to visit the official Busch Gardens website, which offers comprehensive information to help plan their visit effectively....

What entertainment shows and events are happening?

Busch Gardens offers a variety of entertainment shows and events that cater to guests of all ages throughout the year. Each season For instance, during Halloween, guests might enjoy spooky live performances, while winter festivities often include holiday shows with festive music and decorative displays. Busch Gardens also regularly features animal encounters and educational presentations, allowing guests to learn about wildlife as well as enjoy spectacular demonstrations. It is advisable for guests to check the current web page dedicated to entertainment events to find complete and up-to-date information regarding show times, themes, and any special events taking place during their visit. By doing so, guests can ensure they do not miss any exciting performances or unique experiences available at the park during their time there....
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