In a nutshell: If you missed a British Airways flight or connecting flight, rebooking options and refunds depend on the fare type. Basic economy tickets may not offer refunds or rebooking. Contact British Airways directly or raise a case
Did you miss a British Airways flight or a connecting flight? If the issue is outside of your control, British Airways may be able to rebook you on the next flight or issue a refund. Rebooking options and refunds also depend on the fare type. Basic economy tickets are very restrictive and refunds or rebooking options may not be available. Read this guide to get a resolution for a missed flight or connecting flight with British Airways.
Use this link: https://www.britishairways.com/content/en/information/help-and-contacts/contact-us
Find the contact details for your country and contact them directly regarding a missed flight or missed connection. If you have a travel agent, get in touch with them if you missed your flight.
Use this link:
https://www.britishairways.com/travel/feedbackclaims/public/en_us/select
Click 'Raise a New Case'. You need to have your personal details, including your booking reference number, to start a new case with British Airways.
Note: Raise a case only if you booked your flight directly with British Airways. If you booked the flight via a 3rd party (website or through a travel agent), contact them directly regarding your missed flight. Depending on your fare type or other services purchased, it may be possible to rebook a flight if you missed a connecting flight. For example, if the travel agency offers a travel care package that allows you to rebook a flight if you miss a connecting flight, contact them if you're having issues to get a favorable resolution.
The right category for missing a flight is Delays, Cancellations and Diversions. Tap on this category.
Answer the question and choose "a missed connecting flight" and click Next.
You will be asked about another issue to report. Click Yes or No and tap Next.
You can find the booking reference number on your boarding pass or e-ticket receipt. Enter your booking reference number and last name, and tap Next. Follow the on-screen instructions to raise a case and take note of the first digit of your reference number.
You can track your case using your reference number. If your reference number begins with 0, use the link on Step 2.
Note: If you booked your tickets directly with British Airways and you miss a flight because you didn't show up, note that all your other connecting flights may be cancelled. Make sure to inform British Airways if there are changes to your travel plans to avoid issues with your flight.
Use this link: https://www.britishairways.com/travel/helpcentre/public/en_ph/#contact
Scroll to the bottom and click Start Chat. Enter your first and last name, along with your mobile and email and click Start Chatting. From here, you should be able to contact British Airways regarding your missed flight or missed connection.
If you missed a flight due to a family emergency, contact British Airways to get a resolution for your issue. As mentioned, you need to contact your travel agency if you booked your British Airways ticket with them or your travel insurance provider. If you purchased tickets directly through British Airways and you missed the flight because someone in your booking was diagnosed with an illness and you're unable to travel, it may be possible to get a full refund. Still having issues with your flight? Contact Customer Support today.
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