Updated

Braun Customer FAQ

Top Answers & How-to Guides

What is Braun's Phone Number?

The question we are asked most often is about how to talk to Braun customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any specific cleaning instructions for Braun appliances?

Braun appliances are designed to provide optimal performance and durability, and proper cleaning is essential to maintain their functionality. For Braun electric shavers, it is important to clean the shaving heads after each use. This can be done by tapping the shaver gently to remove loose hairs. Some models may come with a cleaning brush that can be used to remove trapped hair and debris. Additionally, Braun offers cleaning stations for certain shaver models that automatically clean and charge the device. When cleaning Braun kitchen appliances, it is advisable to unplug the device before cleaning. Most removable parts, such as bowls, blades, and lids, are often dishwasher-safe, but it is best to consult the specific user manual for individual appliance recommendations. Wiping the exterior of the unit with a damp cloth is generally recommended, and caution should be taken to avoid contact with electrical components. For more detailed instructions tailored to a specific Braun appliance, the user manual is an excellent resource. This document typically provides comprehensive information on cleaning and maintenance. Alternatively, visiting the relevant section of the Braun website could yield additional cleaning tips and care instructions specific to the appliance in question....
Ask any question you have about Braun customer service, get an answer now.

Product Care

How often should I replace the foil and cutter on my Braun shaver?

Braun recommends replacing the foil and cutter on a shaver approximately every eighteen months to two years, depending on the frequency To maintain the optimal performance of a Braun shaver, using the appropriate replacement parts designed specifically for your shaver model is crucial. Braun’s replacement foils and cutters are manufactured to fit seamlessly and ensure effective shaving. For precise recommendations and to find the right replacement parts for your specific model, it is beneficial to refer to the product’s manual or explore the current web page for more information. Regular maintenance and timely replacements can lead to a better shaving experience and improved skin comfort....

How do I clean my Braun products?

Cleaning Braun products is essential to ensure their longevity and optimal performance. The cleaning method may vary depending on the For electric shavers, Braun recommends that users regularly clean their shavers under running water. Most Braun shavers are designed to be waterproof, allowing them to be rinsed thoroughly after each use. It is advisable to remove the shaving head or foil and rinse it separately for a more efficient clean. For a deeper cleaning, Braun also offers cleaning stations for certain models which can provide a comprehensive cleansing and maintenance routine. When it comes to Braun toothbrushes, it is important to clean the handle with a damp cloth and to remove and rinse the brush head under running water. It is equally advisable to replace the brush head every three months for effective dental care. For kitchen appliances, it is vital to unplug the device before cleaning. Most Braun kitchen products have detachable parts that can be washed in warm, soapy water or placed in a dishwasher, depending on the specific model. It is crucial to follow the care instructions specific to each appliance, as some parts may need to be handled with extra care. Regardless of the Braun product being cleaned, it is important to avoid abrasive cleaners and harsh chemicals to prevent damage. For the most accurate care instructions, users should consult the product manual, which is often available on the Braun website....

Are there any specific cleaning instructions for Braun appliances?

Braun appliances are designed to provide optimal performance and durability, and proper cleaning is essential to maintain their functionality. For Braun electric shavers, it is important to clean the shaving heads after each use. This can be done by tapping the shaver gently to remove loose hairs. Some models may come with a cleaning brush that can be used to remove trapped hair and debris. Additionally, Braun offers cleaning stations for certain shaver models that automatically clean and charge the device. When cleaning Braun kitchen appliances, it is advisable to unplug the device before cleaning. Most removable parts, such as bowls, blades, and lids, are often dishwasher-safe, but it is best to consult the specific user manual for individual appliance recommendations. Wiping the exterior of the unit with a damp cloth is generally recommended, and caution should be taken to avoid contact with electrical components. For more detailed instructions tailored to a specific Braun appliance, the user manual is an excellent resource. This document typically provides comprehensive information on cleaning and maintenance. Alternatively, visiting the relevant section of the Braun website could yield additional cleaning tips and care instructions specific to the appliance in question....

Warranty and Support

What is the warranty period for Braun products?

The warranty period for Braun products typically varies depending on the type of product and the region in which it is purchased. Generally,...

What should I do if my Braun product isn't working properly?

If a Braun product is not functioning as expected, there are several steps that can be taken to identify and potentially resolve the If the product is electric, ensure that it is properly plugged in and that there is power to the outlet. For battery-operated products, check the battery charge or replace it if necessary. It may also be helpful to clean the product, as accumulated dirt or debris can affect performance. If these basic troubleshooting steps do not resolve the problem, the next course of action would be to consult the official Braun website. There, one can find additional support documentation or guidance. In some cases, warranty information may be available, which might allow for repair or replacement options. For the most current contact information and customer support options, the official Braun website is a reliable resource to visit....

Product Features

Can I use my Braun shaver in the shower?

Many Braun shavers are designed to be waterproof and can be used safely in the shower. Models that are specifically designated as waterproof However, it is important to check the specific model of the Braun shaver in question, as not all shavers have the same level of water resistance. The user manual typically provides valuable information regarding the proper usage and care instructions, including whether or not the device can be used in wet conditions. If you do not have the manual, Braun's official website may have resources that can assist you in finding the information you need. Always ensure to follow the manufacturer's guidelines to ensure the longevity and performance of your shaver....

What is the difference between Series 5 and Series 7 shavers?

The difference between Braun's Series 5 and Series 7 shavers lies primarily in their technology, design features, and overall shaving On the other hand, the Series 7 shavers elevate the shaving experience with advanced technology. They typically boast more powerful motors and additional features such as sonic technology, which creates micro-vibrations that help lift hair for a closer shave. The Series 7 often includes personalized settings that allow users to adjust the intensity of the shave and provide more comfort, particularly for sensitive skin. Furthermore, the Series 7 shavers generally feature better wet and dry capabilities, making them suitable for use with shaving foams or gels as well as for dry shaving. Additionally, users may find that the Series 7 shavers offer enhanced cleaning and charging stations that help maintain the device, ensuring longevity and optimal performance. While both series provide quality shaving experiences, the Series 7 is regarded as a more premium option, appealing to those seeking advanced features and superior results. For further details on both series, it may be beneficial to visit the official Braun website for in-depth specifications and comparisons....

Can I use Braun epilators on sensitive skin?

Braun epilators are designed with user comfort in mind, and many of their models can be safely used on sensitive skin. However, it Before using an epilator on sensitive skin, it is always advisable to perform a patch test on a small area to see how the skin reacts. Ensuring that the skin is clean and dry prior to epilation can also help enhance the experience. For those who may have specific skin concerns or conditions, consulting a healthcare professional is a wise decision. Braun recommends following the user manual for specific instructions related to their epilator models, as it will provide useful information for optimal and safe use. Users can find helpful details on the current Braun website, including care tips and additional advice tailored to skin sensitivities....

Do Braun hairdryers have a cold air setting?

Yes, Braun hairdryers typically feature a cold air setting, which is designed to help set and finish hairstyles. The cool shot option...

What is the recommended usage time for Braun electric razors?

Braun electric razors are designed to provide an efficient and comfortable shaving experience. While there is no strict rule for how For optimal performance, Braun suggests that users keep their razors charged or, if they are using a corded model, plugged in during use. Proper cleaning and maintenance of the razor after each shaving session can also contribute to the longevity and effectiveness of the device. Regularly cleaning the shaving head and ensuring it is free from hair and product buildup is essential. For more detailed guidance regarding care and usage of specific Braun models, it may be helpful to refer to the user manual or look on Braun's official website for additional resources....

Purchase Information

Are Braun products compatible with international voltage?

Braun products are designed with varying compatibility when it comes to international voltage. Many of their personal care appliances,...

Where can I purchase Braun replacement parts?

Braun replacement parts are widely available through various channels. The most straightforward way to find what you need is by visiting...

Help me with my Braun customer service issue

Ask any question you have about Braun customer service. We will do our best to get you answers right away.
We look to the Braun issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Braun issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated