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Brabantia Customer FAQ

Top Answers & How-to Guides

What is Brabantia's Phone Number?

The question we are asked most often is about how to talk to Brabantia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I clean and maintain my Brabantia products?

Brabantia products are designed with both functionality and aesthetics in mind, making maintenance quite straightforward. Cleaning For products made of stainless steel, such as bins or kitchen utensils, it is advisable to avoid abrasive cleaners or scrubbers that could scratch the finish. Instead, a gentle cleaner will suffice, and drying the product immediately after cleaning can help maintain its shine. In cases of stubborn stains, a paste made from baking soda and water can be applied gently, followed by rinsing with clean water and drying thoroughly. If a Brabantia product has removable parts, such as lids or containers, these may often be washed in warm, soapy water separately or placed in a dishwasher, depending on the manufacturer's guidelines. It is essential to refer to the care instructions provided with each product, as specific materials or finishes may require special attention. Furthermore, keeping Brabantia products out of direct sunlight when not in use can prevent fading or discoloration over time. Regular maintenance and careful cleaning will help ensure that Brabantia products remain not only functional but also visually appealing for years to come. For detailed care instructions specific to each product, visiting the current web page can provide additional insights....
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Recent Brabantia Customer Questions

Size of bolts used in wall fixed washing line

The size of the bolts used in a Brabantia wall-fixed washing line can vary depending on the specific model of the product. As a general practice, Brabantia recommends that the bolts, plugs and screws suitable for the surface on which you plan to install the washing line should be used. Make sure to use the correct size and type that can handle the weight and usage of the washing line, considering the material of your wall. Always thoroughly follow the installation guidelines that come with the product for the best results and safety.
Asked May 10, 2024 2:43 PM

We have a Brabantia swivel clothes line. It is four years old. A rivet has come out at the top where the black plastic dome is held on. Please could you supply us with another rivet

We're sorry, but as an assistant, we don't have the capability to supply hardware or parts. However, if a part of your Brabantia product is broken within its warranty period, Brabantia typically offers a free replacement if the damage falls within their warranty conditions. For parts outside of warranty or not covered, Brabantia offers a range of spares and replacements that can be purchased. If a rivet has come out from the top of your line, you may need to contact Brabantia's customer service for assistance on replacing the rivet.
Asked Mar 4, 2024 8:45 AM

Living just a few metres from the sea our garden is mainly sand, what would you recommend for fitting a lift-O-Matic

For fitting a Lift-O-Matic rotary dryer in a sandy garden, we would recommend the use of a Brabantia ground spike designed for this purpose. The spike needs to be sunk into the ground until it's stable. If your garden ground is exceptionally sandy, you could set the spike in a concrete footing for added stability. However, ensure you carefully follow the instructions on the spike packaging to ensure the pole of your rotary dryer fits correctly. The Ground Spike is available in two diameters and is made of galvanized steel plate, which is durable and rust-resistant, perfect for seaside living.
Asked Feb 29, 2024 1:15 PM

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Warranty and Claims

How Do I Submit a Claim Under the Brabantia Lifetime Guarantee?

The Brabantia lifetime guarantee is valid for all of their appliances. If you experience a fault with your appliance, you can submit...
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What is the warranty period for Brabantia products?

Brabantia products are generally offered with a standard warranty period that reflects the brand's commitment to quality and durability. It is important to note that the exact warranty duration may vary based on the product category. For instance, kitchenware, home accessories, and laundry products may each have different terms. Additionally, some high-end items may even include extended warranties. Customers are encouraged to keep their purchase receipt, as it is often required to validate the warranty. For detailed information about the warranty specific to a particular product, it is advisable to refer to the product packaging or the Brabantia website. The website usually provides comprehensive information, including warranty conditions, which may answer any specific queries about particular items....
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Are there any limitations or exclusions to the Brabantia Lifetime Guarantee?

Brabantia is well-known for its commitment to quality, which is why many of its products come with a Lifetime Guarantee. However, like It is important to note that the guarantee does not cover damage caused by misuse, neglect, or wear and tear from normal use. For example, if a product has been subjected to extreme conditions or has not been maintained according to the care instructions, it may not be eligible for coverage under the guarantee. Additionally, accessories or components that are subject to regular replacement, such as bin liners for Brabantia's waste bins, may not be included in the guarantee as they are expected to wear out over time. For the most accurate and detailed information regarding specific products and their limitations under the Lifetime Guarantee, customers are encouraged to check the information on the Brabantia website. It is advisable to familiarize oneself with the terms and conditions related to the guarantee to fully understand what is covered and what is not. This way, customers can enjoy their Brabantia products with peace of mind, knowing they are supported by a strong commitment to quality....
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Can I transfer the Brabantia Lifetime Guarantee to someone else?

The Brabantia Lifetime Guarantee is a fantastic feature that assures customers of the quality and longevity of their products. However, The purpose of the guarantee is to offer peace of mind to the original buyer, ensuring that they have a reliable product that is backed by Brabantia's commitment to quality. If you have specific questions regarding the details of the guarantee or if there are exceptions, it may be beneficial to look for further information on the Brabantia website or the documentation that accompanied your product. Always consult the current pages for any updates or additional insights regarding the guarantee policies....
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Does Brabantia offer any warranty extensions or additional protection plans?

Brabantia generally provides a warranty on its products, which typically covers manufacturing defects and issues that may arise during Regarding warranty extensions or additional protection plans, Brabantia does not inherently offer extended warranties as add-ons to their standard warranties. However, consumers may find that some retailers provide their own protection plans or extended warranties at the point of sale. It is always advisable for consumers to check the details at the time of purchase, as these options can differ based on the retailer. For up-to-date information on warranty terms and possible extensions, it is beneficial to refer to Brabantia’s official website or look into the product documentation that accompanies purchases. This ensures that you are accessing the most accurate details regarding warranty coverage and any additional options that might be available....
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Returns and Exchanges

How long does it take to receive a refund for a returned Brabantia product?

The time it takes to receive a refund for a returned Brabantia product can vary based on several factors, including the payment method...
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Can I exchange my Brabantia product for a different model or color?

Brabantia generally has a return and exchange policy in place, which may vary by region and retailer. While some retailers allow customers In order to determine the best course of action, it is advisable to check the specific policies of the retailer from which the product was purchased. If the item was bought directly from the Brabantia online store, details about the return and exchange process can usually be found on their official website. There, you will find the most up-to-date information regarding their policies and procedures, as well as any contact information that may be helpful for further questions....
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Product Information

Where can I find Brabantia product assembly instructions?

Brabantia provides assembly instructions for their products in various formats to ensure customers can easily access them. Typically,...
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What materials are used in Brabantia products?

Brabantia is known for its commitment to quality and sustainability in the design and manufacturing of its products. The materials In addition to stainless steel and plastic, other materials like cotton and various fabrics may be used in Brabantia's line of home accessories, such as laundry bags and ironing boards. Brabantia prioritizes environmentally friendly materials and practices, often opting for responsibly sourced materials and finishes that contribute to a sustainable lifestyle. For products like kitchen scales and laundry bins, Brabantia also utilizes innovative finishes and coatings that combine aesthetics with functionality. This emphasis on quality materials not only enhances the longevity of their products but also aligns with their dedication to promoting eco-conscious practices. For more specific details about the materials used in a particular product, it is advisable to check the current product descriptions available on Brabantia's website....
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What types of Brabantia products are best for small spaces?

Brabantia offers a variety of innovative and stylish products that are particularly well-suited for small spaces. One of the most popular Another excellent choice is the Brabantia Touch Bin, which comes in sleek, space-efficient designs and various sizes. These bins are perfect for kitchens with limited space, and their touch lid operation allows for easy access without needing extra room for a swinging lid. Brabantia also provides multi-functional kitchenware, such as foldable drying racks and collapsible storage solutions, which can help free up valuable space when they are not in use. Additionally, wall-mounted organizers and hooks are available, providing creative storage options that utilize vertical space efficiently. For the latest array of Brabantia products tailored for small spaces, it may be beneficial to explore their current website. There, you can find items specifically designed for optimizing limited areas....
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Does Brabantia offer eco-friendly products?

Yes, Brabantia is committed to sustainability and provides a range of eco-friendly products. The brand recognizes the importance of Additionally, Brabantia places emphasis on durability and quality, ensuring that their products have a longer lifespan, which contributes to reduced waste over time. The brand also focuses on creating products that can be recycled at the end of their life cycle. Brabantia has made a commitment to reducing its carbon footprint and aims to produce items that support a sustainable lifestyle. For those interested in exploring these eco-friendly options, more specific information can usually be found on the current web page dedicated to Brabantia products, where sustainability initiatives may be featured. This shows how the brand is not only focused on providing functional and aesthetically pleasing home solutions, but also taking care of the planet....
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Purchasing Brabantia Products

Where can I purchase Brabantia products online?

Brabantia products can be purchased from various online retailers, as well as through their own official website. The Brabantia online...
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How do I clean and maintain my Brabantia products?

Brabantia products are designed with both functionality and aesthetics in mind, making maintenance quite straightforward. Cleaning For products made of stainless steel, such as bins or kitchen utensils, it is advisable to avoid abrasive cleaners or scrubbers that could scratch the finish. Instead, a gentle cleaner will suffice, and drying the product immediately after cleaning can help maintain its shine. In cases of stubborn stains, a paste made from baking soda and water can be applied gently, followed by rinsing with clean water and drying thoroughly. If a Brabantia product has removable parts, such as lids or containers, these may often be washed in warm, soapy water separately or placed in a dishwasher, depending on the manufacturer's guidelines. It is essential to refer to the care instructions provided with each product, as specific materials or finishes may require special attention. Furthermore, keeping Brabantia products out of direct sunlight when not in use can prevent fading or discoloration over time. Regular maintenance and careful cleaning will help ensure that Brabantia products remain not only functional but also visually appealing for years to come. For detailed care instructions specific to each product, visiting the current web page can provide additional insights....
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