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BlindsExpress Customer FAQ

Top Answers & How-to Guides

What is BlindsExpress's Phone Number?

The question we are asked most often is about how to talk to BlindsExpress customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What if my blinds arrive damaged or defective?

If a customer receives blinds from BlindsExpress that are damaged or defective, it is important to follow a specific process to ensure Most companies, including BlindsExpress, have policies in place for handling such situations. Typically, customers are encouraged to notify the company within a specific timeframe after receiving the product. This could involve filling out a return form or contacting customer service to report the issue. In many cases, they may ask customers to provide the photographs mentioned earlier to expedite the claims process. Return shipping may be required for the damaged blinds, but often the company will cover the cost if the issue stems from a manufacturing defect or shipping damage. Additionally, dependent on the situation, customers may be offered a replacement, a repair, or a refund. It is prudent to check the company's return policy and warranty information on the BlindsExpress website. This will provide the most accurate details about the steps to take when faced with a damaged or defective product. Keeping these guidelines in mind can help facilitate a smooth resolution....
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Measuring and Ordering

How do I measure my windows for blinds?

Measuring your windows for blinds is a straightforward process that can help ensure a perfect fit. First, you will need a metal tape If you are opting for outside mounts, measure the width of the area you want the blinds to cover, adding extra inches to each side to prevent light gaps. For the height, measure from the top of where you want to mount the blinds down to the desired length you want the blinds to reach. It is always a good idea to double-check your measurements before placing an order. When you have your dimensions, you can refer to BlindsExpress for specific sizing options or product guidelines. Happy measuring!...

What types of blinds do you sell?

BlindsExpress offers a wide variety of blinds to suit different preferences and needs. Among the options available, you can find classic In addition to these traditional options, BlindsExpress also features specialty blinds, such as cellular shades, which are designed for energy efficiency through their honeycomb structure that traps air. Another popular option is the faux wood blinds, which combine the aesthetic appeal of real wood with greater durability and moisture resistance, making them ideal for areas like kitchens or bathrooms. Roman shades are also available, providing a soft and elegant look to any space when drawn up or down, and they come in various fabrics and designs. Furthermore, there are sheer shades that allow natural light while providing some level of privacy. Overall, the selection from BlindsExpress is designed to cater to a variety of interior styles and functional requirements, ensuring that customers can find the perfect solution for their homes or offices. For specific details on each type, visiting the relevant sections on their website may prove beneficial....

Can I order custom-sized blinds?

BlindsExpress offers a variety of custom-sized blinds to meet the specific needs of customers. Their platform allows individuals to...

Installation and Safety

Do you offer installation services?

BlindsExpress does not directly provide installation services for its products. However, they offer a wide range of window treatments...

Are your blinds child-safe?

BlindsExpress offers a variety of window treatments designed with child safety in mind. Given the importance of ensuring a safe environment...

Policies and Payments

What is the return policy for blinds?

The return policy for blinds can vary based on the specific product and the terms set by BlindsExpress. Generally, most companies in Typically, customers may need to initiate a return within a defined timeframe, which often ranges from thirty to ninety days after receiving the product. It is common for the blinds to be in their original condition and packaging to be eligible for a full refund or exchange. In some cases, custom-made blinds may be subject to different return conditions, as they are often non-returnable unless there is a manufacturing defect. Customers are usually responsible for return shipping costs unless the return is due to an error made by the company. To fully understand the specific details of the return policy, including any potential restocking fees or exceptions, it is advisable to refer to the relevant section on the BlindsExpress website. This will provide the most accurate and up-to-date information regarding returns, exchanges, and any other queries related to purchasing blinds....

Do you offer any warranty on your blinds?

BlindsExpress typically offers warranties on their products, such as blinds and shades, to ensure customer satisfaction and quality...

What payment methods do you accept?

BlindsExpress offers a variety of payment methods to accommodate different customer preferences. Generally, customers can pay using...

Do you offer any discounts or promotions?

BlindsExpress frequently provides various discounts and promotional offers to its customers. These promotions may include seasonal...

Shipping and Tracking

Can I track my order online?

Yes, customers can track their orders online when purchasing from BlindsExpress. Typically, once an order has been processed and shipped,...

How long does shipping typically take?

Shipping times for BlindsExpress can vary based on several factors, including the specific products ordered, the shipping method selected,...

What if my blinds arrive damaged or defective?

If a customer receives blinds from BlindsExpress that are damaged or defective, it is important to follow a specific process to ensure Most companies, including BlindsExpress, have policies in place for handling such situations. Typically, customers are encouraged to notify the company within a specific timeframe after receiving the product. This could involve filling out a return form or contacting customer service to report the issue. In many cases, they may ask customers to provide the photographs mentioned earlier to expedite the claims process. Return shipping may be required for the damaged blinds, but often the company will cover the cost if the issue stems from a manufacturing defect or shipping damage. Additionally, dependent on the situation, customers may be offered a replacement, a repair, or a refund. It is prudent to check the company's return policy and warranty information on the BlindsExpress website. This will provide the most accurate details about the steps to take when faced with a damaged or defective product. Keeping these guidelines in mind can help facilitate a smooth resolution....

Help me with my BlindsExpress customer service issue

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