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Bisq Customer FAQ

Top Answers & How-to Guides

How do I Contact Bisq Customer Service?

The question we are asked most often is about how to talk to Bisq customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account on Bisq?

Creating an account on Bisq is a straightforward process that emphasizes privacy and decentralization. First, it is essential to understand To get started, users need to download the Bisq application from the official Bisq website. Once installed, they can open the application, which will guide them through a setup process. The user is required to create a wallet within the Bisq application to hold the funds they intend to trade. It is advisable to securely back up this wallet by obtaining the seed phrase provided during setup, as losing access to this information may result in losing funds. Next, users can configure their trading preferences, including the desired payment methods and trading currencies. After this initial setup, users can start exploring available markets and initiate trades with other users. It is vital to familiarize oneself with the Bisq trading interface, as well as the platform’s terms, to ensure a smooth trading experience. Users who encounter specific problems or have questions might find relevant information on the current web page, where support resources are available....

Is there a mobile version of the Bisq app?

As of now, Bisq does not offer a dedicated mobile version of its application. Bisq is primarily designed as a desktop application that...
Ask any question you have about Bisq customer service, get an answer now.

General Information

Is Bisq a decentralized platform?

Yes, Bisq is indeed a decentralized platform. It allows users to trade cryptocurrencies directly with one another without the need...

What is Bisq and how does it work?

Bisq is a decentralized peer-to-peer cryptocurrency exchange that allows users to trade Bitcoin and various altcoins directly with At its core, Bisq facilitates a decentralized trading environment by connecting buyers and sellers through a network of nodes. When a user wishes to make a trade, they first create an offer specifying the cryptocurrency they wish to buy or sell, the price, and the terms of the trade. Other users can browse these offers and initiate trades that meet their requirements. The Bisq network utilizes a combination of escrow and dispute resolution mechanisms to ensure that trades are conducted safely. When a trade is initiated, the cryptocurrency being sold is placed into escrow, which is managed by the Bisq protocol. This ensures that the seller cannot access the funds until the trade is successfully completed. If any disputes arise between the trading parties, Bisq provides a mechanism for resolving these issues through a community-based arbitration process. This decentralized approach enhances trust among users and promotes an environment where trading can occur with greater security. Overall, Bisq aims to empower individuals by providing them with an accessible platform for cryptocurrency trading while upholding the principles of decentralization, privacy, and user control. For additional information about Bisq and its features, users may want to visit the current webpage, which typically offers further insights and details about the platform....

What are the benefits of using Bisq compared to other exchanges?

Bisq offers several unique benefits that set it apart from traditional cryptocurrency exchanges. One of the primary advantages of using Another significant benefit is the emphasis on privacy. Bisq does not require users to complete extensive Know Your Customer (KYC) procedures, which means that individuals can trade without disclosing personal information. This commitment to privacy appeals to users who are concerned about data security and want to maintain anonymity in their transactions. Additionally, Bisq supports a variety of fiat currencies and offers multiple payment methods, giving users flexibility when buying or selling cryptocurrencies. The platform also operates on a peer-to-peer basis, meaning that trades are conducted directly between users without the need for intermediaries. This can lead to reduced fees and more favorable trading terms. Furthermore, Bisq encourages community involvement and governance, which allows users to contribute to the platform's development and direction. This collaborative approach fosters a sense of ownership and engagement among users. Overall, Bisq's decentralized structure, focus on privacy, flexible payment options, peer-to-peer trading model, and community-driven governance create a compelling alternative for those seeking a secure and user-friendly environment for cryptocurrency trading. For more specific information or updates, it is advisable to check the Bisq website, especially for details or new features that may have been introduced....

Installation and Setup

How can I download and install the Bisq app?

To download and install the Bisq app, the process is quite straightforward. First, users should visit the official Bisq website, which Once the correct version is selected, users can simply click on the download link. After the download is complete, they should locate the downloaded file and follow the installation instructions provided. For most operating systems, this will involve running the installer and following a series of prompts until the installation is complete. After installation, users can launch the Bisq app, which will take some time to synchronize with the Bisq Network. It is advisable for users to ensure their system meets the necessary requirements for running Bisq, which can be found on the website as well. If there are any queries or issues during the installation, users are encouraged to explore the Bisq knowledge base or community forums for further assistance....

How do I create an account on Bisq?

Creating an account on Bisq is a straightforward process that emphasizes privacy and decentralization. First, it is essential to understand To get started, users need to download the Bisq application from the official Bisq website. Once installed, they can open the application, which will guide them through a setup process. The user is required to create a wallet within the Bisq application to hold the funds they intend to trade. It is advisable to securely back up this wallet by obtaining the seed phrase provided during setup, as losing access to this information may result in losing funds. Next, users can configure their trading preferences, including the desired payment methods and trading currencies. After this initial setup, users can start exploring available markets and initiate trades with other users. It is vital to familiarize oneself with the Bisq trading interface, as well as the platform’s terms, to ensure a smooth trading experience. Users who encounter specific problems or have questions might find relevant information on the current web page, where support resources are available....

Is there a mobile version of the Bisq app?

As of now, Bisq does not offer a dedicated mobile version of its application. Bisq is primarily designed as a desktop application that...

Trading and Transactions

What cryptocurrencies are supported on Bisq?

Bisq is a decentralized exchange that supports a variety of cryptocurrencies, allowing users to trade them in a peer-to-peer manner....

What are the fees for trading on Bisq?

Bisq operates on a decentralized model that allows users to trade cryptocurrencies directly with one another, while fees are relatively Additionally, Bisq charges a small trading fee that is calculated as a percentage of the transaction amount. This fee is generally around one percent, but it may vary depending on the specific trade conditions and market dynamics. Furthermore, traders may incur fees associated with the chosen payment methods, which can differ significantly based on the type of fiat currency and payment service used. It is essential for users to review the current fee structure on the official Bisq website, as it may be updated periodically to adapt to network changes or enhance user experience. By referring to the latest information on the Bisq platform, users can make informed decisions regarding their trades....

How do I deposit and withdraw funds on Bisq?

Depositing and withdrawing funds on Bisq is a straightforward process, as the platform is designed to facilitate peer-to-peer cryptocurrency To deposit funds for trading, users typically follow these steps. First, they must select an appropriate trading offer in the Bisq application. When creating an order, users will specify the amount they intend to trade and select the payment method they want to use with that offer. For most trades, users will be required to deposit a certain amount in cryptocurrency into an escrow provided by the Bisq platform. This ensures that both parties have security during the trading process. Users can initiate a trade and, once they agree to the terms, they will be guided to deposit the cryptocurrency into the escrow address. For withdrawing funds, after completing a trade, users will receive the payment directly from the counterparty, depending on the selected payment method. Once the funds have been received, the user can then release the cryptocurrency from escrow. If users want to convert their earned crypto back into fiat, they may need to create a new trade that allows selling their cryptocurrency for fiat currency. In summary, users on Bisq deposit funds by engaging in trades with escrow and withdraw by completing trades and managing their own cryptocurrency wallets. It is advisable for users to refer to the current documentation on the Bisq website for the most accurate and up-to-date information regarding payment methods and processes....

Can I trade using fiat currencies on Bisq?

Yes, Bisq allows users to trade using fiat currencies in addition to cryptocurrencies. The platform is designed to facilitate peer-to-peer Bisq supports multiple payment methods for fiat transactions, which can include bank transfers, cash payments, and other options, depending on what the traders agree upon. It is essential to carefully review the payment methods associated with each offer to ensure that they align with one’s preferences and local regulations. Users should be aware of the risks associated with peer-to-peer trading, including potential fraud. It is advisable to engage with reputable traders and consider using escrows and other protective features offered by the Bisq platform. For current information on supported currencies and trading practices, users may wish to visit the Bisq website....

How can I find trading partners on Bisq?

Finding trading partners on Bisq is designed to be a straightforward process. Once a user has downloaded and installed the Bisq application, To find trading partners, a user can navigate to the "Market" section within the app, where they will see a variety of offers from other users. These offers include details such as the cryptocurrency being traded, the price, and the accepted payment methods. Users can filter these listings based on their preferences, including geographical location and payment options. Once a suitable offer is found, a user can initiate a trade by clicking on it. This action will allow them to communicate with the trading partner directly through the Bisq platform, facilitating the negotiation and terms of the trade. For further information on features and user guidelines, it is advisable to refer to the current Bisq website for detailed resources and community support....

Privacy and Security

Can I use Bisq without sharing personal information?

Yes, one of the notable features of Bisq is its strong emphasis on privacy and the ability to trade without sharing personal information. When engaging with Bisq, users do not need to create an account or provide sensitive information such as a government-issued identification or personal details. Instead, users interact directly with each other and can maintain anonymity throughout the trading process. It is important to note, however, that while Bisq prioritizes privacy, users are still expected to adhere to the platform's guidelines and best practices for safe trading. Additionally, certain payment methods may require different degrees of verification or could indirectly expose a user's information. Therefore, it is advisable for users to choose payment methods that align with their privacy preferences. For those who wish to learn more about privacy and personal information on Bisq, the official documentation on their website may provide valuable insights. Users interested in specifics about privacy protocols and features may find it helpful to explore the information available there....

What security measures does Bisq have in place?

Bisq employs a variety of robust security measures to ensure the safety and privacy of its users during trading. One of the core aspects In addition to decentralization, Bisq incorporates a multi-signature escrow system. This means that funds are held in a secure escrow account during the trading process, requiring multiple signatures to release the funds, which adds an extra layer of security. This escrow system greatly minimizes the risk associated with counterparty fraud. Another noteworthy security measure includes the use of advanced cryptographic techniques for user identity protection. Users are anonymous and do not need to provide personal information to trade, which greatly enhances privacy and security. Moreover, users have the option to use a Tor connection within the Bisq application, further protecting their identity and location from potential threats while trading. Additionally, Bisq has built-in dispute resolution mechanisms that are managed by community moderators, providing another layer of security and confidence in the trading process. Users can also verify each other's reputation before entering a trade, helping them make informed decisions based on past interactions. Overall, Bisq's approach to security focuses on decentralization, user anonymity, and community-driven dispute resolution, making it a secure platform for peer-to-peer trading. For those interested in learning more about the latest security features and updates, it is recommended to visit the official Bisq website for comprehensive information....

Dispute Resolution and Feedback

How do I resolve disputes on Bisq?

Resolving disputes on Bisq can be a critical aspect of ensuring a smooth trading experience. When using the Bisq platform, participants Firstly, each trade has a built-in dispute resolution mechanism. If a dispute arises, the affected party should open a dispute in the Bisq application. This involves notifying the other party and indicating the specific issue that has led to the disagreement. It is essential to communicate clearly and provide any relevant evidence that supports your claim. Once a dispute is opened, both parties will have an opportunity to present their case to a designated mediator. This mediator is typically a member of the Bisq community who has experience in arbitrating disputes. The mediator will review the information provided by both traders and make a decision based on the evidence at hand. It is crucial to remain civil and cooperative throughout this process. The goal is to reach a fair resolution that satisfies both parties. After the mediator has made a decision, the outcome will include instructions on how to proceed, such as the release of funds or cancellation of the trade. For additional guidance and details, interested parties may want to explore the official Bisq documentation available on bisq.network. This resource provides a wealth of information that can be very helpful in understanding the dispute resolution process more comprehensively....

How do I provide feedback or report issues with Bisq?

Providing feedback or reporting issues with Bisq is a straightforward process. First, users can visit the official Bisq website, where Users can participate in forums or discussion boards where they can share their experiences, ask questions, or address any concerns they have encountered while using the Bisq platform. This community interaction often leads to valuable solutions or insights from other users and developers. If individuals prefer to report technical issues directly, there may be options to submit bug reports or provide feedback through designated online forms available on the Bisq platform. Always ensure to provide as much detail as possible about the issue encountered, including the steps leading up to the problem and any relevant screenshots if applicable. This information is very helpful to the development team when addressing reported issues. For the most current procedures and contact information, checking the Bisq website is recommended....

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