Biotherm Customer FAQ

Biotherm products can be purchased through various channels to cater to different preferences. You can find them at authorized retailers,...

Biotherm typically has a global presence and aims to make its products available to customers around the world. However, specific international...

Biotherm has a return and exchange policy that varies based on the retailer from which the product was purchased. Generally, if a customer To initiate a return or exchange, customers should refer to the receipt or confirmation email that they received at the time of purchase. This document will often outline the specific steps to take. Additionally, the customer may want to check the terms and conditions provided by the retailer for detailed information on their return process. For further guidance and specific information about the returns policy, it is advisable to look on the current Biotherm website for any notable updates or relevant customer service information....

Biotherm primarily distributes its products through various retailers, including department stores, specialty beauty shops, and online...

Biotherm occasionally provides samples of their products, particularly during promotional events or through specific retailers. This...

Biotherm offers a diverse range of skincare products designed to cater to various skin types and concerns. Their product line includes In addition to facial products, Biotherm also has a selection of body care items. This includes body lotions, creams, and oils that aim to moisturize, refresh, and improve the overall texture of the skin. Furthermore, Biotherm offers sun care products that protect the skin from harmful UV rays while maintaining hydration. Biotherm is committed to offering formulations that address specific skin concerns such as aging, dryness, sensitivity, and uneven skin tone. Their products often feature innovative technologies and key natural ingredients to ensure effectiveness. For detailed information on specific products and collections, it is best to visit the official Biotherm website, which provides comprehensive insights into their extensive range of offerings....

Biotherm offers a range of products designed to cater to various skin types, including sensitive skin. The brand is well-known for For those with sensitive skin, it may be advisable to start with products formulated for sensitivity, such as those labeled hypoallergenic or dermatologist-tested. Conducting a patch test by applying a small amount of the product to a discreet area of skin can also help determine if there will be any adverse reactions. Additionally, reviewing the ingredient list for potential allergens can be prudent. For further guidance on product selection, individuals can visit Biotherm’s official website to explore their product offerings and learn more about what may suit their specific needs....

Biotherm products are well-known for their unique formulations that often focus on skin health and hydration. The brand prides itself In addition to thermal plankton, Biotherm incorporates a variety of other beneficial ingredients depending on the specific product line. For instance, you may find ingredients like aloe vera, which is celebrated for its soothing and hydrating qualities, or various plant extracts that provide antioxidant protection and nourishment. Some moisturizing creams and serums include hyaluronic acid, which attracts moisture and helps to plump the skin, while others might feature shea butter or glycerin, known for their emollient properties that lock in moisture and prevent dryness. Biotherm also produces lines designed for specific skin concerns, such as anti-aging and oil control, which may include specialized ingredients like retinol or salicylic acid. Each product is often tailored to address various skin types, including sensitive or dry skin, providing a wide array of options for consumers. For the most accurate and up-to-date ingredient information regarding a specific product, it is advisable to check the product page on the official Biotherm website. This will give you the complete list of ingredients and additional details about their purpose and benefits....

Biotherm products are designed to cater to a wide range of skin types, making them a popular choice among consumers with varied skin While many customers report positive experiences across various skin types, it is important to note that individual skin responses can vary greatly. Therefore, those with specific skin conditions or sensitivities may want to conduct a patch test or start with smaller product samples to determine how their skin reacts. Biotherm’s website often provides detailed descriptions of each product's intended use, including recommendations for skin types that are most compatible. For tailored recommendations or to explore the complete range of products, visiting the official website can offer valuable guidance and information....

Biotherm is committed to ethical practices and has taken significant strides towards ensuring that its products are not tested on animals. In addition to avoiding animal testing, Biotherm often highlights its dedication to creating products that are environmentally friendly. The brand uses sustainable sourcing for its ingredients, particularly in its well-known aquasource line which draws from natural thermal spring water. For the most detailed and current information about Biotherm's animal testing policies and commitments, it would be beneficial to visit their official website. Often, brands provide comprehensive insights into their practices, values, and ongoing efforts towards sustainability and ethics in beauty....

Biotherm products generally come with the option for customers to return products if they are not fully satisfied. While specific return...

Biotherm is committed to sustainability as an integral part of its business philosophy, aiming to minimize its environmental footprint In addition to responsible sourcing, Biotherm places significant importance on reducing plastic waste. The brand has been implementing initiatives to improve packaging sustainability, including the use of recycled materials and the reduction of excess packaging. By adopting innovative approaches to packaging design, Biotherm aims to create products that not only protect their contents but also minimize environmental impact. Moreover, Biotherm is actively involved in various social and environmental programs, often collaborating with conservation organizations to promote ocean protection and restoration of aquatic environments. By integrating sustainability into every aspect of its operations, Biotherm demonstrates a commitment to creating products that are not only effective but also environmentally conscious. For the most current details on Biotherm's sustainability initiatives, products, and specific policies, it is advisable to visit their official website, where they provide up-to-date information on their environmental strategies and achievements....

If an individual experiences a reaction to a Biotherm product, the first step is to stop using the product immediately. Reactions may Once use of the product has ceased, one could consider rinsing the affected area gently with lukewarm water to remove any residual product. Following this, it may be advisable to apply a fragrance-free moisturizer or calming lotion, if suitable, to help soothe the skin. Should the reaction be severe or persist, seeking advice from a healthcare professional would be a prudent course of action. They can provide guidance specific to the individual’s circumstances and skin type. It is also a good practice to keep a record of the reaction, noting the product used, the time of application, and the symptoms experienced, as this information could be useful if further consultation is necessary. For future reference, it is beneficial to perform a patch test when trying new skincare products. This involves applying a small amount of the product to a discreet area of skin and waiting for twenty-four hours to see if any adverse reactions occur. For any inquiries regarding specific ingredients or formulations, the official Biotherm website may have helpful resources. Users can look for contact information or details on product formulations there....

Biotherm products are typically shipped using reliable shipping partners that ensure timely and safe delivery. While specific shipping...

Biotherm occasionally offers seasonal promotions, discounts, or special gifts with purchases, especially during holiday seasons and...