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Bethesda Customer FAQ

Top Answers & How-to Guides

How do I Contact Bethesda Customer Service?

The question we are asked most often is about how to talk to Bethesda customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Bethesda Password?

This guide outlines how Bethesda customers can recover their online account passwords and regain access to their accounts. If you are...

Can I transfer my game progress to a new device?

Transferring game progress to a new device can depend on the specific game you are playing and the platform you are using. Bethesda However, for other games or platforms, manual methods such as file transfers might be necessary. It is important to check the specific game’s support page or forum for detailed instructions pertinent to that title. Additionally, if you are purchasing a new console or switching between platforms, you may find that cross-platform save transfers are limited. For the most accurate information, visiting the relevant section of Bethesda's support site could provide the details you need about your particular game and situation....
Ask any question you have about Bethesda customer service, get an answer now.

Recent Bethesda Customer Questions

Account name doesn't match in-game name

In many Bethesda games, your in-game character name is separate from your Bethesda account name. Your account name is what you use to log into Bethesda's platform and it's consistent across all of their games and platforms. Your in-game character's name, however, is specific to each game and can be different in each one. It is also not visible to other players in multiplayer settings, as all other players will see your account name. So, it is completely normal if these two names do not match.
Asked Apr 18, 2024 11:00 PM

Help me with my Bethesda customer service issue

Account Management

How Do I Recover My Bethesda Password?

This guide outlines how Bethesda customers can recover their online account passwords and regain access to their accounts. If you are...

Can I transfer my game progress to a new device?

Transferring game progress to a new device can depend on the specific game you are playing and the platform you are using. Bethesda However, for other games or platforms, manual methods such as file transfers might be necessary. It is important to check the specific game’s support page or forum for detailed instructions pertinent to that title. Additionally, if you are purchasing a new console or switching between platforms, you may find that cross-platform save transfers are limited. For the most accurate information, visiting the relevant section of Bethesda's support site could provide the details you need about your particular game and situation....

What support options are available for Bethesda games?

Bethesda offers various support options for players experiencing issues with their games. The primary source of assistance is the official In addition to the knowledge base, players can also access community forums where they can engage with other enthusiasts, exchange tips, and share solutions to particular challenges. These forums can be a valuable resource for players seeking collaborative problem-solving or insights from fellow gamers who may have encountered and resolved similar issues. For players requiring more personalized assistance, Bethesda typically provides options for submitting a support ticket through their website. This allows players to describe their issue in detail and receive direct aid from the support team. Additionally, Bethesda often has social media channels, where they may respond to player inquiries or provide updates regarding ongoing issues or maintenance schedules. For specific support options and the most up-to-date information, it is advisable for players to check the official Bethesda support website. This resource will ensure they are guided through the appropriate steps for their particular game or concern....

Game Availability

Can I play Bethesda games on consoles?

Yes, Bethesda offers a variety of games that are available on consoles. Popular titles from Bethesda Game Studios and Bethesda Softworks...

Are Bethesda games available for Mac?

Bethesda games are primarily developed for platforms such as PC, PlayStation, and Xbox. While some Bethesda titles may have been released...

Can I play Bethesda games offline?

Many Bethesda games offer the ability to be played offline, though this can vary depending on the specific title and its features. However, it is important to note that certain titles, especially those with online multiplayer components or live service elements, may require an internet connection to access all features or to receive updates. For example, games like Fallout 76 are online-only and demand a continual connection for gameplay. Players should also consider any potential downloadable content or patches, which may need to be downloaded while online before playing offline. For the most accurate and up-to-date information specific to a particular game, visiting the official Bethesda website or the game’s store page may be beneficial....

Can I buy Bethesda games digitally?

Yes, Bethesda offers digital versions of their games through various platforms. Players can purchase Bethesda games on popular digital...

Game Requirements

What are the system requirements for Bethesda games?

The system requirements for Bethesda games can vary significantly depending on the specific title in question. Bethesda has produced Generally, the minimum requirements will include the necessary specifications for a player to run the game at its lowest settings, while the recommended requirements will provide the specifications needed to enjoy the game at a higher quality. This typically includes details about the operating system, processor, memory (RAM), graphics card, and storage space. Players can often find specific system requirements listed on the game’s official page on platforms like Bethesda.net, Steam, or the game’s individual store page. It is important to remember that the specifications can also be updated, especially if there are major patches or new content added to the game after its initial release. For those interested in a specific game, visiting the official Bethesda website or checking the relevant storefront can provide the most accurate and current information. Knowing the requirements in advance can help players ensure their systems are prepared for an enjoyable gaming experience....

Are Bethesda games available in multiple languages?

Yes, Bethesda games are typically available in multiple languages. The availability of different language options can vary depending Players can usually select their preferred language in the game settings before starting gameplay. For the most accurate and up-to-date information on language support for a specific game, it is advisable to check the product details on the official Bethesda website or the game’s store page for comprehensive language options. This can help ensure players choose a game that fits their language preference....

What are the payment methods accepted by Bethesda?

Bethesda typically accepts a variety of payment methods to facilitate transactions for their products and services, particularly when It is important to note that the availability of specific payment methods can vary depending on the region or country from which a purchase is made. Therefore, customers are encouraged to check the payment options listed on the official Bethesda website or during the checkout process for the most accurate and up-to-date information. If you are looking for specific information about your account or payment inquiries, it may be helpful to visit the current web page for contact information and support options related to financial transactions....

Game Issues and Testing

How can I participate in beta testing for new games?

Participating in beta testing for new games developed by Bethesda can be an exciting opportunity for avid gamers who wish to contribute When a beta test is announced, there is often a registration process in place. Bethesda typically requires players to sign up or apply for a chance to participate in these tests. To enhance your chances, it may be beneficial to have an active account with Bethesda.net, as this could be a prerequisite for participation. In addition, staying engaged with the community forums can provide insights and updates regarding upcoming beta tests. Participating in discussions may allow users to learn about others' experiences and tips related to beta testing. Moreover, being a member of the Bethesda community can increase chances of receiving invitations, as feedback from the community is valuable for developers. For more details about specific opportunities, users are encouraged to explore the official Bethesda website and keep an eye on news updates or announcements related to game releases and beta testing events....

Are there any known bugs in current Bethesda titles?

Bethesda titles, like many complex video games, can occasionally experience bugs and other technical issues. These bugs may vary widely It is important for players to stay informed about any known issues by referring to the official Bethesda support page or community forums. These platforms often provide current information about known bugs, ongoing investigations, and patch notes that highlight fixes and improvements. Community discussions can also be a valuable resource, as players often share their own experiences and solutions to specific problems they encounter. In addition to technical issues, compatibility with various hardware setups can impact gameplay experiences, thus players should check for any available updates for both their game and system requirements. While bugs can be an unfortunate part of gaming, Bethesda continually works to improve their titles and enhance the player experience through regular updates....
We look to the Bethesda issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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