August Smart Locks Customer FAQ

August Smart Locks are designed to be compatible with both Amazon Alexa and Google Assistant, enabling users to control their locks...

Yes, you can still use your traditional key with an August Smart Lock. August Smart Locks are designed to fit over your existing deadbolt,...

Yes, August Smart Locks can be controlled remotely, but there are specific requirements to ensure this functionality. To control your Additionally, remote access features allow you to monitor the status of your lock, receive notifications about lock events, and grant access to guests, all from the convenience of your device. It is also important to ensure that your August Smart Lock is properly set up and updated with the latest firmware for optimal performance. For detailed setup instructions or troubleshooting information, users can always consult the August website, which offers a wealth of resources and support options tailored to their needs....

August Smart Locks come equipped with a variety of features designed to enhance home security and convenience. One of the primary features Additionally, August Smart Locks offer the option to create and manage virtual keys for family members or trusted guests. This feature allows users to grant access for specific periods, making it ideal for visitors or service providers. Another noteworthy feature is its compatibility with many existing deadbolts, enabling users to retain their original key and lock system while benefiting from smart technology. August Smart Locks also integrate with various smart home platforms, such as Amazon Alexa, Google Assistant, and Apple HomeKit, allowing for voice control and automation. For more information on the specific features available for different models, visiting the official August website might be helpful....

August Smart Locks are designed to integrate seamlessly with a variety of apps and smart home ecosystems, enhancing their functionality...

August Smart Locks offer a variety of models, each designed to meet different needs and preferences while maintaining a focus on convenience One of the primary distinctions is the design of the lock. The August Smart Lock Pro is often regarded as the flagship product, showcasing features such as a DoorSense technology that alerts users if the door is securely closed and locked. This model requires August’s Connect Wi-Fi Bridge for remote access and works with a wide range of smart home systems, including Amazon Alexa, Google Assistant, and Apple HomeKit. Another popular model is the August Smart Lock, which offers similar features but without the advanced DoorSense technology. This model can be easily retrofitted onto an existing deadbolt, allowing for straightforward installation without requiring additional hardware replacement. It also supports remote access via the Connect Wi-Fi Bridge, but it may not have the same integration capabilities as the Pro model. The August Smart Lock Mini is a newer introduction that is designed for those who want a more compact option. It provides the same convenience of keyless entry and smartphone access but in a smaller format. It is ideal for users with limited space or who want to maintain the original aesthetics of their door. Additionally, different models may vary in color finishes, battery life, and price point, making it essential for consumers to assess their specific requirements, preferences, and budget when choosing a lock. For the most accurate and comprehensive details on each model's specifications and features, it is advisable to visit the current web page related to August Smart Locks....

Installing an August Smart Lock is generally a straightforward process that allows users to secure their doors with smart technology. First, you will need to remove your existing deadbolt. This is usually done by unscrewing the exterior and interior components of the deadbolt. Once it is removed, you will need to install the August Smart Lock adapter on the existing deadbolt. This adapter is designed to fit most standard deadbolts, making it versatile for different door types. Next, align the August Smart Lock with the door and attach it using the supplied screws. Make sure the lock is secured properly and that it turns smoothly. After the lock is installed, you will need to download the August app on your smartphone. The app will guide you through the setup process, including connecting the lock to your Wi-Fi and enabling remote access features. Once the lock is connected to your smartphone, you can set up your preferences, such as creating virtual keys for friends and family. It is advisable to test the lock by locking and unlocking it using the app. For detailed instructions specific to the model you are installing, referring to the installation manual provided in the box or checking the current August website may be helpful. This will ensure that you have all specific requirements and troubleshooting tips at your disposal....

Resetting an August Smart Lock is a straightforward process, but it differs slightly depending on the specific model you have. To perform To reset the lock, the user should first ensure that the lock is powered on. Then, using a paperclip or a similar tool, they can press and hold the reset button for approximately 10 seconds. During this time, the user may notice the lock's LED light flashing. Once the light stops flashing and becomes steady, the lock has entered factory reset mode. After the reset is complete, it is important to remember that all user settings, including access codes and paired devices, will be erased. Therefore, the user will need to set up the lock again in the August app, if they wish to continue utilizing its smart features. For the latest guidance and specifics pertaining to their particular model, users may find it helpful to refer to the relevant section of the August Smart Locks' official website....

August Smart Locks are designed to fit most standard residential doors, but there are some important considerations to keep in mind. The thickness of the door is another significant factor; August Smart Locks typically work with doors that are one and three-eighths inches to two inches thick. Additionally, the existing deadbolt must have a backset of either two and three-eighths inches or two and three-fourths inches to ensure proper installation. Users should also be aware of the door's material and any obstructions that might hinder the installation, such as a door handle or security plate. Checking the August website for specific compatibility guidelines and installation material can provide additional information tailored to individual door types....

If the battery of an August Smart Lock is low, it is important to replace it as soon as possible to ensure continued functionality....

To check the status of your August Smart Lock, you can use the August app, which is compatible with both iOS and Android devices. Once If you are experiencing issues with the app or the lock itself, August Smart Locks often offers troubleshooting resources on their website. It is worth exploring the current web page to find additional tips or support options specific to your device....

Sharing access with guests using August Smart Locks is a convenient process designed to facilitate secure entry for visitors. To share To share access, the user should select the option to invite a guest and enter the guest's email address. The guest will then receive an invitation to download the August app and set up their own account. After they accept the invitation, the primary user can customize the level of access granted, specifying which doors the guest can unlock and for how long. The access can be time-limited or even set to expire after a certain period, providing flexibility based on the user's needs. It is important to note that guests can access the locks using their smartphones once access has been granted. For further troubleshooting or assistance, it is advisable to refer to the official August website, where there may be additional resources and contact information available....

August Smart Locks implement a range of security measures designed to ensure the safety of users' homes while offering convenient access Additionally, August Smart Locks offer features such as two-factor authentication. This provides an extra layer of security by requiring users to verify their identity through a second method, which could be a code sent to their mobile device, before they are able to access or control the lock functionalities. August also provides the option for users to set up unique access codes for family members, friends, or service providers, which can be easily managed and deleted when no longer needed. This ensures that access is time-sensitive and can be adjusted according to the user's requirements. Furthermore, the August Smart Lock has an activity log that keeps track of who enters and exits through the door. This log helps homeowners to remain informed about who accessed their home and at what times, enhancing the overall sense of security. If you are interested in learning more about the specific features and security details, it may be beneficial to check the official August Smart Locks website for the most current information....

When dealing with connectivity issues with an August Smart Lock, there are several steps that can be taken to troubleshoot the problem Next, confirm that the August Smart Lock is within range of the Wi-Fi router. If the lock is installed far from the router, it may experience difficulties connecting. A Wi-Fi extender can be utilized to boost the signal if necessary. Another critical factor to check is the battery level of the August Smart Lock. Low battery levels may lead to connectivity issues. Replacing the batteries can sometimes resolve these problems. Additionally, restarting the lock by removing and reinserting the batteries may help refresh its connection. It is also a good practice to restart the mobile device and the associated application, as this can clear any temporary glitches that may impede connectivity. If these steps do not resolve the issue, checking the August Smart Lock's firmware for any available updates can be beneficial. Keeping the firmware up to date ensures that the lock operates efficiently and securely. For more detailed guidance or if problems persist, the August website may offer additional troubleshooting resources or contact information for further assistance....

Yes, August Smart Locks typically come with a warranty that covers defects in materials and workmanship. Generally, this warranty period...