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Auberge Resorts Collection Customer FAQ

Top Answers & How-to Guides

What is Auberge Resorts Collection's Phone Number?

The question we are asked most often is about how to talk to Auberge Resorts Collection customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any seasonal packages available at Auberge?

Auberge Resorts Collection frequently offers seasonal packages and special promotions that cater to the diverse preferences of their The specific offerings can vary depending on the location and time of year. In addition, Auberge may introduce themed packages over holidays or during special events, which can provide guests with a distinctive experience. It is advisable for potential visitors to regularly check the official Auberge Resorts Collection website for the most current information regarding available seasonal packages and to learn about the unique experiences that each property offers throughout the year. By exploring the website, guests can find detailed descriptions and any applicable terms or conditions associated with the seasonal offerings....
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Accommodations and Reservations

How can I make a reservation at an Auberge property?

Making a reservation at an Auberge property is a straightforward process. Guests can visit the official website of Auberge Resorts Once you select your desired property, there will typically be a "Reservations" or "Book Now" option available. Guests can enter their travel dates, the number of guests, and any specific preferences they may have. After reviewing room types and rates, you can proceed to reserve your stay by following the prompts to provide necessary information, such as your contact details and payment information. It is advisable to stay updated on the website for any special promotions or packages that may enhance your experience. For additional inquiries or specific requests, the website also offers contact information that can assist you further. Remember to double-check the policy for cancellations or modifications during the booking process....

What is the cancellation policy for Auberge reservations?

Auberge Resorts Collection typically has a flexible cancellation policy, but specific terms regarding cancellations can vary by property In many cases, Auberge also offers different rates, some of which may provide more flexibility than others. Guests should pay attention to these options when making a reservation, as they could significantly impact the cancellation policy. For the most accurate and current information regarding cancellation policies, it is advisable to refer to the official website of Auberge Resorts Collection, where details of individual properties can be found....

What are the check-in and check-out times at Auberge?

Check-in and check-out times at Auberge Resorts Collection properties can vary by location and specific accommodations. Typically,...

What types of accommodations does Auberge Resorts offer?

Auberge Resorts Collection offers a diverse range of accommodations designed to provide luxury and comfort for a variety of preferences Suites provide additional space and upscale furnishings, making them ideal for families or those seeking a more luxurious stay. Many of these suites come with separate living areas and enhanced amenities. The private villas, which are often available in select locations, offer guests the ultimate in privacy and exclusivity. These villas often feature multiple bedrooms, private pools, and fully equipped kitchens, making them perfect for families or groups celebrating special occasions. Each property within the Auberge Resorts Collection is unique, reflecting its local culture and surroundings. To discover specific offerings at each location or to explore photographs of individual accommodations, it might be helpful to visit the current web page....

Dining and Activities

What recreational activities are available at Auberge properties?

Auberge Resorts Collection offers an extensive array of recreational activities that vary by property, allowing guests to engage in Water-based activities are also prevalent, particularly at properties near lakes, oceans, or rivers. Guests can typically enjoy swimming, kayaking, paddleboarding, sailing, and fishing, among other aquatic pursuits. Many Auberge properties feature well-appointed fitness centers and provide opportunities for yoga sessions, Pilates classes, or other wellness pursuits to help guests maintain their fitness routines while enjoying their stay. In addition to these activities, Auberge destinations often include amenities like golf courses, tennis courts, and spa facilities that promote relaxation and rejuvenation. Culinary experiences are often a highlight, with opportunities for cooking classes, wine tastings, and farm-to-table dining that celebrate local flavors. For those looking to immerse themselves in cultural experiences, some properties may offer guided tours, art classes, or workshops that connect guests to the local community. To discover more about the specific recreational activities available at a particular Auberge property, visiting the official website or current web page could provide valuable information....

Does Auberge provide dining options at its resorts?

Auberge Resorts Collection is well-known for providing a variety of exceptional dining options at its resorts. Each property typically In addition to fine dining establishments, many Auberge resorts also offer casual dining options, which cater to guests looking for a more relaxed atmosphere. Guests can usually enjoy a combination of indoor and outdoor seating, allowing for beautiful views and a delightful ambience. Some properties may even provide private dining experiences, where guests can savor a personalized meal tailored to their preferences in a more intimate setting. Furthermore, Auberge is known for its commitment to exceptional service, and this extends to their dining experiences. Guests can expect attentive and knowledgeable staff who are eager to assist with menu selections and provide recommendations based on individual tastes, dietary restrictions, and preferences. For specific details on dining options available at particular Auberge Resorts, guests may wish to visit the official website or refer to the resort's information directly, as offerings may vary by location and season. Overall, Auberge Resorts Collection strives to create memorable dining experiences that complement the luxurious atmosphere and stunning settings of their properties....

Does Auberge offer guided tours or excursions?

Auberge Resorts Collection is known for its commitment to providing immersive guest experiences, and many of its properties offer a...

Are there any seasonal packages available at Auberge?

Auberge Resorts Collection frequently offers seasonal packages and special promotions that cater to the diverse preferences of their The specific offerings can vary depending on the location and time of year. In addition, Auberge may introduce themed packages over holidays or during special events, which can provide guests with a distinctive experience. It is advisable for potential visitors to regularly check the official Auberge Resorts Collection website for the most current information regarding available seasonal packages and to learn about the unique experiences that each property offers throughout the year. By exploring the website, guests can find detailed descriptions and any applicable terms or conditions associated with the seasonal offerings....

Guest Services and Policies

How can I host an event at an Auberge property?

Hosting an event at an Auberge property can be a wonderful experience, as these resorts and hotels are known for their exceptional After determining these details, the next step typically involves exploring the Auberge Resorts Collection website to view the different properties and their offerings. Many properties provide detailed information about their event spaces, catering options, and additional services such as audio-visual equipment and event planning assistance. It is important to note that Auberge properties often have dedicated event coordinators who can help bring your vision to life, assisting with logistics, decor, and other arrangements to ensure a memorable experience. Additionally, potential hosts may want to check for any specific policies regarding reservations and availability, as these can vary by property and time of year. For the most accurate and detailed information, visiting the current Auberge Resorts Collection web page will be beneficial....

Are there loyalty perks for frequent visitors to Auberge?

Auberge Resorts Collection does offer a loyalty program known as Auberge Expeditions, which provides exclusive benefits for frequent...

Is Auberge pet-friendly?

Auberge Resorts Collection properties vary in their pet policies. While some Auberge properties do welcome pets and offer amenities...

What spa services does Auberge Resorts offer?

Auberge Resorts Collection is renowned for its luxurious and rejuvenating spa services that focus on holistic wellness and relaxation. Massages often encompass various techniques, such as Swedish, deep tissue, or hot stone therapies, allowing guests to select an experience that suits their needs for relaxation and relief from tension. Facials are usually customized to target individual skin concerns, using advanced techniques and premium products to promote a healthy, radiant complexion. Body treatments, which may include scrubs or wraps, aim to detoxify and nourish the skin. In addition to these treatments, many Auberge properties offer unique wellness experiences that might involve hydrotherapy, aromatherapy, or mindfulness practices such as yoga and meditation. The atmosphere within the spas is typically serene and calming, designed to provide a sanctuary where guests can escape the everyday stresses of life. Each spa also offers specialized treatments informed by local traditions or natural ingredients native to the area, providing guests with a unique sense of place through their spa experience. Personalized consultations with skilled therapists are often available to help guests select the most appropriate treatments for their needs. For the most accurate and up-to-date information regarding specific spa services available at individual locations, it is advisable to check the current web page or visit the specific property page on the Auberge Resorts Collection website....

Family and Events

How can I find out about upcoming events at Auberge?

To stay informed about upcoming events at Auberge Resorts Collection, one can start by visiting their official website. There, you In addition to the website, subscribing to Auberge Resorts Collection's newsletter can be a valuable way to receive timely updates about events, special promotions, and experiences directly to your email. Social media channels of Auberge Resorts Collection are also excellent resources. Following them on platforms such as Instagram, Facebook, or Twitter can provide real-time updates and insights into various happenings across their locations. By exploring these options, one can easily stay connected and informed about the exciting events that Auberge has to offer....

Does each Auberge property have unique features?

Yes, each Auberge property is known for its unique features and individual character, which contribute to the distinct experience that...

Are children welcome at Auberge Resorts?

Auberge Resorts Collection is known for providing exceptional experiences for guests of all ages, including families with children. For instance, some Auberge locations feature kids' clubs, where children can engage in supervised activities ranging from arts and crafts to outdoor adventures. This allows parents to enjoy some quality time together while their children are entertained in a safe environment. Additionally, family-friendly accommodations are often available, including spacious rooms or suites that make traveling with children more convenient. It is common for properties within the Auberge Resorts Collection to have various services and options tailored for families. However, it is advisable to check the specific property you are interested in, as amenities and policies may vary. The current web page for Auberge Resorts Collection would provide the most up-to-date information regarding child-friendly options and services available at individual resorts....

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