Ashford.com Customer FAQ

Ashford.com has a return policy that allows customers to return items purchased from their site within a specific timeframe. Generally, In some instances, certain items may be subject to different terms, so it is essential for customers to review the specific details listed for each product. In addition, it is helpful to consult the website’s return policy section for any updates or changes that may have occurred since your purchase. For customers who are unsure about the return process, the website typically provides guidance on how to pack and ship items back. Overall, Ashford.com aims to make returns as hassle-free as possible, facilitating customer satisfaction. Customers may find additional information and any specific instructions on the return policy by checking the relevant section on the Ashford.com website....

Typically, customers may have the option to cancel or modify their orders on Ashford.com, but this largely depends on the status of...

Ashford.com offers a warranty on their watches, typically spanning a period of two years from the date of purchase. This warranty generally For specific information regarding different brands or models, as well as any exclusions that may apply, one may want to review the particular warranty details provided for each watch on the Ashford.com website. This information can usually be found on the product page or in the accompanying documentation that comes with the watch upon purchase. For additional inquiries or specific situations, customers are encouraged to look for contact information on the current web page to obtain the most accurate guidance directly related to their watch warranty....

Watches available on Ashford.com are primarily genuine and come from well-known brands. The company is known for offering luxury timepieces...

Ashford.com features an impressive selection of luxury watch and jewelry brands, catering to a wide range of preferences and styles. In addition to watches, Ashford.com also offers a beautiful collection of jewelry from respected brands such as Tacori, Michael Kors, and Swarovski. These brands provide a blend of exquisite design and quality craftsmanship, making it possible for customers to find perfect pieces for any occasion. The inventory may change over time, so it is advisable for customers to browse the current selection on the Ashford.com website for the most up-to-date brand offerings. Shoppers can explore various categories, styles, and price ranges to suit their individual tastes and budgets, making it a delightful shopping experience for luxury enthusiasts....

Ashford.com is well-known for its collaborations with various luxury watch and jewelry brands, offering a range of high-end products...

Yes, Ashford.com offers a selection of vintage and pre-owned watches in addition to new timepieces. The website features various brands...

Yes, customers can track their orders on Ashford.com. The website typically provides an order tracking feature that allows individuals To track an order on Ashford.com, customers may also log in to their accounts directly on the website. By accessing their order history, they can view the status of their current and past orders, including tracking information, if available. If an individual is unable to find the tracking information or needs additional assistance, it is advisable to consult the customer service section of the website. This section often includes helpful resources and may provide further instructions on how to track an order successfully. Overall, tracking an order is a straightforward process that enhances the shopping experience on Ashford.com....

As of the latest information available, Ashford.com does provide options for international shipping, allowing customers from various To ensure a smooth shopping experience, individuals interested in international shipping should review the specific shipping policies and terms stated on Ashford.com's website. They may find additional information related to available countries, shipping timelines, and any restrictions that could apply. If you have questions about your specific location or shipping preferences, it is a good idea to refer directly to the shipping section on the current web page for the most accurate and up-to-date details. Happy shopping!...

Shipping times on Ashford.com can vary based on a few factors, including the customer's location and the chosen shipping method. Typically,...

Ashford.com offers various shipping options for international orders to ensure that customers outside the United States receive their The specifics of these options, including estimated delivery times and costs, can vary based on the destination country and the total value of the order. It is important for customers to review the shipping policy displayed on the current web page, where they can find detailed information tailored to their location. The site typically provides guidance on customs duties and taxes, which may be applicable for international shipments. By checking the shipping policy, customers can select the option that best suits their needs while also being fully informed about any potential additional fees....

Ashford.com offers a variety of payment methods to accommodate its customers' preferences. Typically, major credit cards such as Visa,...

Ashford.com does offer financing options to customers interested in making a purchase. When shopping on the website, customers may Typically, the financing process involves completing an application during the checkout process. Customers are required to provide some personal information, allowing the financing partner to assess eligibility. The terms of the financing, including interest rates and repayment schedules, can vary depending on the individual and the specific plan being offered. For the most accurate and up-to-date information about the financing options available, it is advisable to check the current web page on Ashford.com. There, customers may find details about the application process, financing partners, and any relevant terms and conditions associated with the financing....

Ashford.com does not typically offer gift wrapping or personalization services directly on their website. Their primary focus is providing...

When facing a sizing issue with a watch purchased from Ashford.com, there are several steps that can be taken to address the situation Once the issue is understood, it is advisable to consult the product details on the Ashford.com website. The site often contains valuable information regarding sizing adjustments, including guides or instructions specific to certain watch models. If self-sizing is not feasible, seeking assistance from a professional jeweler or watchmaker is highly recommended. They have the expertise to resize the watch accurately without causing damage. For watches under warranty or with a return policy, it may be beneficial to review the terms provided during the purchase. This information can usually be found on the current webpage. Lastly, ensure that any necessary adjustments are performed at a reputable establishment to maintain the quality and functionality of the watch....

Ashford.com primarily focuses on offering a wide variety of watches, jewelry, and related accessories. While they do an excellent job Customers seeking servicing or repairs for their watches may need to reach out to authorized service centers or local watch repair professionals who have the expertise to handle such requests. It is advisable for customers to consult their watch brand's warranty or service policy, as many brands have their own guidelines regarding maintenance and repair. For more specific details about services that may be available, including any possible partnerships with repair professionals, it could be helpful to check the current web page on Ashford.com or explore resources related to the specific watch brand purchased....

Ashford.com has recognized the importance of customer loyalty and, as a result, they provide several incentives to encourage continued Additionally, Ashford.com occasionally offers exclusive sales and promotions that are accessible primarily to loyal customers. Subscribers to their newsletters may also receive regular updates on special offers, ensuring they are among the first to know about any limited-time deals or unique promotions. Overall, the loyalty rewards at Ashford.com are designed to create a more gratifying shopping experience for its customers, emphasizing appreciation for their support. For the most current details about these programs or potential changes in offerings, one can always refer to the website where up-to-date information can be found....

Ashford.com frequently offers various discounts and promotions to enhance the shopping experience for customers. These promotions can It is advisable for customers to regularly check the Ashford.com homepage or their promotional banners, as the availability of discounts can change frequently. Additionally, signing up for the newsletter may provide exclusive offers or early notifications about upcoming sales events. Furthermore, Ashford.com occasionally features clearance items at reduced prices, which could be a great way to find high-quality watches and jewelry at significant savings. For the most current information regarding available discounts and promotions, customers may want to explore the specific sections of the website dedicated to sales or promotions, where terms and conditions are often outlined....

Yes, customers can sign up for newsletters and alerts regarding special offers on Ashford.com. Typically, the website provides an option...